
About BigChange
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
Pricing starting from:
£69.95/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to BigChange
Key benefits of BigChange
• BigChange Job Management Platform is a cloud-based field service management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.
• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.
• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.
• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.
• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.
Business size
Deployment
- Cloud-based
- On-premise
Markets
Cyprus, France, United Kingdom, New Zealand, United States
Supported Languages
English
Pricing starting from:
£69.95/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to BigChange
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Features
Total features of BigChange: 236
Alternatives
Joblogic

inspHire

simPRO

Tradify

Reviews
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- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Working with Big Change
Reviewed on 27/07/2020
See less, it’s like the solution has integrated well and forms part of our day to day operating...
See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Pros
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Cons
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Response from BigChange
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Big Change Revolutionised My Business
Reviewed on 23/10/2019
I have dealt with all levels withing the business and found 99% of the people amazing to deal with!...
I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.
Pros
The facility to invoice live and make cash flow through the business improve.
Cons
The schedule does not have dynamic scheduling
Reasons for Choosing BigChange
How they promised they would adapt to suit my requirements, they did deliver!Switched From
JoblogicReasons for Switching to BigChange
Same as above!Response from BigChange
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.
All the best,
Team BigChange
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Big Change - Good System once you get the hang of it but hard to learn and quite time...
Reviewed on 22/07/2022
I am feeling better about it now but initially this is very hard for anyone to set up within a...
I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.
Pros
I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to.
I also like the Easy Views - This is one of the most helpful sections of the system.
Cons
Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in.
The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system.
MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination.
JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.
Response from BigChange
Hi Vicky,
Thank you so much for taking the time to leave a detailed review. I am glad that you are making use of BigChange and if you need any further help please let me know and I can have your designated Customer Success representative can help.
Many thanks
Ian Burgess
Chief Customer Officer
[email protected]
07879 698697
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
If you are an existing company and you take on this product, expect a disappointing Big...
Reviewed on 04/08/2022
You are expected to do all of the onboarding with little or no support.
My team are unimpressed...
You are expected to do all of the onboarding with little or no support.
My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.
Pros
Sales reps are likeable and extremely helpful.
[SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.
Cons
The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true
Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change
We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation.
You will be charged for everything and there are extras on every turn you take.
Response from BigChange
Hi Terry
We also pride ourselves on honesty and integrity and I am familiar with some of the points you have raised to the team around some of the additional things you would like BigChange to be able to do. We are always keen to work with customers directly hence our visit to you and your teams back in March. It is important that we listen to customer and act and I am aware that after the meeting we offered to help document the items you mentioned in an improvement plan but that was not something you were keen on at the time. We have a large customer base who are getting incredible value from BigChange and we remain focused on helping all of our customers to gain more and more value from the platform. We would love to spend more time with you and your team and help you to get that value from BigChange to help your business.
Many thanks
Ian Burgess
Chief Customer Officer
- Industry: Medical Devices
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
5* Customer Service
Reviewed on 27/06/2022
Big Change has allowed us to be more productive across the entire business. It has eliminated...
Big Change has allowed us to be more productive across the entire business. It has eliminated duplication of data management, individual staff productivity has improved greatly and problems solved a lot quicker than previous years.
Pros
The diary management and easy to use job cards have proven successful in eliminating paper copies and has enabled us to become more sustainable and have less impact on the environment. The software itself is reliable and easy to execute to all staff and contractors.
Cons
The search function can be slow and limiting. It is not the most intuitive.
Response from BigChange
Hi Charlotte,
Thank you for your feedback. It is great to see you getting such value from BigChange and that is it helping you to become more sustainable as a business. Please do continue to provide us feedback and this can be channelled through your allocated Customer Success Manager or the RoadCrew support team.
Kind regards
Ian Burgess
Chief Customer Officer
07879 698697
BigChange FAQs
Below are some frequently asked questions for BigChange.Q. What type of pricing plans does BigChange offer?
BigChange offers the following pricing plans:
- Starting from: £69.95/month
- Pricing model: Subscription
- Free Trial: Not Available
JourneyWatch = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month
Q. Who are the typical users of BigChange?
BigChange has the following typical customers:
11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does BigChange support?
BigChange supports the following languages:
English
Q. Does BigChange support mobile devices?
BigChange supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does BigChange integrate with?
BigChange integrates with the following applications:
Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Xero, inspHire, what3words
Q. What level of support does BigChange offer?
BigChange offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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