FullStory

Everything you need to know about your digital experience.

About FullStory

FullStory is a digital intelligence platform that helps industry leading eCommerce and SaaS Companies understand and improve their digital experiences. By leveraging FullStory’s analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools, customers are able to reduce user struggle, and capture more revenue.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to FullStory

Key benefits of FullStory

- Illuminate hidden causes of lost revenue. Poor user experiences are impacting your company’s bottom line in ways you might not even realize. FullStory automatically discovers, analyzes, and ranks these opportunities so your teams can confidently focus on the improvements that will yield the greatest benefits.

- Craft an ideal experience with cutting-edge methods.

-Get the big picture while protecting user privacy. While FullStory collects an unprecedented amount of experience data, we do it while holding end-user privacy preeminent. We’ve taken the time to design and implement privacy into every aspect of our platform so you can use FullStory responsibly, knowing your users’ trust is well-placed.

- Empower your team with ground-truth data.

Devices

Business size

S M L

Markets

Australia, Belgium, Canada, Switzerland, Germany and 14 others, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Japan, Luxembourg, Netherlands, Norway, New Zealand, Sweden, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to FullStory

Images

FullStory Software - View a timeline of website visits
FullStory Software - A full visitor history is recorded
FullStory Software - Sessions are recorded to monitor how visitors navigate the website
FullStory Software - Reports are generated on metrics such as total number of visits, visits by customer segment, conversions, devices used, and more
FullStory Software - The highlights page provides an overview of important events and feedback
View 6 more
FullStory video
FullStory Software - View a timeline of website visits FullStory Software - A full visitor history is recorded FullStory Software - Sessions are recorded to monitor how visitors navigate the website FullStory Software - Reports are generated on metrics such as total number of visits, visits by customer segment, conversions, devices used, and more FullStory Software - The highlights page provides an overview of important events and feedback

Features

Total features of FullStory: 76

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Augmented Analytics
  • Behavior Tracking
  • Behavioral Analytics
  • Campaign Analytics
  • Campaign Segmentation
  • Channel Attribution
  • Collaboration Tools
  • Compliance Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customization
  • Dashboard Software
  • Data Aggregation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualization Software
  • Dynamic Content
  • Element Analytics
  • Email Alerts
  • Engagement Tracking
  • Event Logs
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Goal Setting / Tracking
  • Heatmaps
  • Issue Management
  • Issue Tracking Software
  • KPI Monitoring
  • Keyword Research Tools
  • Keyword Tracking
  • Knowledge Management Software
  • Link Management
  • Monitoring
  • Multi-Channel Data Collection
  • Multiple Site Management
  • Natural Language Search
  • Pageview Tracking
  • Performance Metrics
  • Predictive Analytics Software
  • Problem Area Alerts
  • Product Data Management Software
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Reporting/Analytics
  • Scorecards
  • Screen Activity Recording
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On Software
  • Site Search Tracking
  • Summary Reports
  • Third Party Integrations
  • Time on Site Tracking
  • Transaction Monitoring
  • Trend Analysis
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • Visitor Tracking
  • Visual Analytics
  • Website Analytics
  • Widgets

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Marketing 360

4.7
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Reviews

Overall rating

4.6 /5
(59)
Value for Money
4.1/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support Software
4.4/5

Already have FullStory?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 59
Frank R.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fullstory ushers in a new era of live data analytics

Reviewed on 29/01/2019

The ability to see exactly how your users are struggling with a particular element of your website...

The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Pros

The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Cons

There's not really anything I can knock this product for. It's exceptional.

Thomas C.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

State of the art product, but poor customer service and retention, unjustified price increase

Reviewed on 21/11/2019

Everything about the software itself was great, unfortunately the service and pricing packages...

Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Pros

It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Cons

Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.

First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

FullStory is the leader in session replay on the web

Reviewed on 07/07/2021

FullStory is a central part of the analytics story. Sessions generally "just work" and provide a...

FullStory is a central part of the analytics story. Sessions generally "just work" and provide a ton of data outside the box. If you can't answer questions using the default data, custom events and attributes let you quickly dig into more complex questions and tag the sessions with the important information required to get your dashboard assembled. Setup is easy, though the first sessions may take some time to come in.

Pros

The session replay is the most visible and most polished part of the product, but the real power is in the real-time analytics. Data is available for search within a few minutes of a visit, often sooner.

Cons

The initial setup may sometimes take a bit of time to get going. You need to be patient for the first couple of minutes while your first sessions appear, but after that the product is very smooth.

Bharath A.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Too pricey for the features and functionality it supports

Reviewed on 18/08/2017

Pros

Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Cons

For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

Kristen C.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

FullStory is a must have if you have a website. It’s the best for web behavior monitoring!

Reviewed on 11/07/2021

Everything has been top quality and fun for me to use! A great overall experience!

Everything has been top quality and fun for me to use! A great overall experience!

Pros

I really love that they offer a free plan! The free plan give me all the functionality that I need! And as our company grows we can upgrade to get even more features! The website recordings are my very favorite feature and I’m always checking and watching to see what can be improved. It’s a really great app and it doesn’t slow my site down. That’s a huge plus! It’s a really great website tool!

Cons

I love everything! It’s one of my favorite apps and I think I might be addicted to the insights and recordings it give me.

Showing 5 reviews of 59 Read all reviews

FullStory FAQs

Below are some frequently asked questions for FullStory.

FullStory offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

FullStory has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

FullStory supports the following languages:

English

FullStory supports the following devices:

FullStory integrates with the following applications:

BigCommerce, Bugsnag, Drift, Google Analytics, Help Scout, HipChat, Intercom, JIRA Service Management, Magento Commerce, Mixpanel, Olark, Optimizely, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Shopify, Slack, Squarespace, Tealium Customer Data Hub, Trello, Unbounce, UserVoice, WooCommerce, WordPress, Zendesk

FullStory offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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