About Hotel Effectiveness
Hotel Effectiveness is a labor cost management system that helps hotel owners and administrators monitor, benchmark, and optimize labor costs for their properties. The solution automates important areas of hotel management, including setting labor standards and business rules for optimal staffing allocation to every area of the hotel, such as reception desk, kitchen, maid service, and porters, that might need more or less personnel depending on occupancy. The platform also optimizes employee scheduling to avoid overtime bookings, understaffing or overstaffing, double-bookings, and other issues that might arise from incorrect labor allocation.
Hotel Effectiveness supports effective monitoring and reporting on all areas that require attention such as daily staffing needs, occupancy rates, payroll costs, usage of third party contractors, and issue reporting. The platform also offers goal setting, and strategic planning, and enhances corporate visibility by giving all stakeholders access to a single place for viewing important performance metrics and tracking strategic objectives. Hotel Effectiveness provides benchmarking against internal and external standards for a better understanding of how a user's hotel aligns with the overall industry and their historic performance.
Hotel Effectiveness fully integrates time and attendance tracking capabilities into its labor management system. The platform also integrates with a number of third party tools, such as Oracle Micros and ADP, to streamline important corporate processes.
Key benefits of Hotel Effectiveness
- Reduced overtime spend
- Eliminate wasteful overstaffing
- Optimize contractor usage and lower overall spending on contract labor
- Lower overall labor costs by 5-15% per year without sacrificing quality and guest satisfaction
- Improve GOP and NOI margins through overall CPOR (cost per occupied room) optimization
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Images
Features
Total features of Hotel Effectiveness: 36
Alternatives
Factorial
UniFocus
Workzoom
Deputy
Reviews
Already have Hotel Effectiveness?
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 10/05/2019
Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches...
Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches are electronically made and housed within Hotel Effectiveness. So when it comes time to process payroll it is so easy. Just pull a report and it can download all the payroll information into our payroll accounting software.
Pros
The software is very user friendly. It is easy to navigate from page to page. It has 'real time' punches. There is no need to 'wait' or having to manually capture time punches.
Cons
I have no cons about the software at this time.
Response from Hotel Effectiveness Solutions
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Hotel Effectiveness Review
Reviewed on 03/05/2019
Overall pretty good.
Overall pretty good.
Pros
Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.
Cons
In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.
Response from Hotel Effectiveness Solutions
Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.
Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!
Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Holdiay Inn Express Simi Valley
Reviewed on 03/05/2019
All right
All right
Pros
The most I like about this software is: Easy friendly to use
Cons
Does not prevent employees not to clock in when the 30 minutes meal break is not over. Not compatible with ADP. I have to enter numbers of hours in ADP manually.
Response from Hotel Effectiveness Solutions
Thank you for submitting this thoughtful review. We do have an integration with ADP, so you should not have to re-enter payroll data manually. We can also talk to you about configuration of your time and attendance system to have the controls you are seeking. We value your feedback and are fully committed to providing everything you require to be successful.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Opportunity
Reviewed on 10/05/2019
I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting...
I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.
Pros
I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.
Cons
There a few options theta would assist us greatly:
1. Having clocks that are not open for any time punching but rather restricted with grace periods
2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.
Response from Hotel Effectiveness Solutions
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to Use- Straight Forward to Learn
Reviewed on 03/05/2019
This is my second hotel working with Hotel Effectiveness. I enjoy the ease of use and find the...
This is my second hotel working with Hotel Effectiveness. I enjoy the ease of use and find the tutorials very informative. Scheduling is simplified and doesn't experience lag. The option to set up auto-generated reports for to monitor labor offers peace of mind.
Great asset to equip your hotel operations team with.
Pros
The software is easy to use. There are a list of tutorials to offering ease of use learning the software.
It's very straightforward and user friendly. Scheduling is made efficiently and the program is not heavy to run. Forecasting formulas for allocating labor hours is seamless. Adding users is straightforward. You can add tips, declare tips, bonuses, incentives, PTO, and vacation in a breeze.
Allows for employees with multiple coding without manual calculation for rate differentials.
Cons
Although was resolved by customer support; slight challenge coding an employee with a promotion.
Response from Hotel Effectiveness Solutions
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
Hotel Effectiveness FAQs
Below are some frequently asked questions for Hotel Effectiveness.Q. What type of pricing plans does Hotel Effectiveness offer?
Hotel Effectiveness offers the following pricing plans:
- Starting from: $99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
1-15 employees: From $99/month 35+ employees: From $4.90/employee/month 100+ employees: From $3.80/employee/month 200+ employees: From $2.70/employee/month 301+ employees: From $2.30/employee/month
Q. Who are the typical users of Hotel Effectiveness?
Hotel Effectiveness has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hotel Effectiveness support?
Hotel Effectiveness supports the following languages:
English
Q. Does Hotel Effectiveness support mobile devices?
Hotel Effectiveness supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Hotel Effectiveness integrate with?
Hotel Effectiveness integrates with the following applications:
ADP Workforce Now, Netchex, Paycom, Paylocity, UKG Pro, UKG Ready, WorkforceHub Time & Attendance
Q. What level of support does Hotel Effectiveness offer?
Hotel Effectiveness offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
Related categories
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