About Kapture CX

Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.

Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.

Pricing starting from:

$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United Arab Emirates, Bangladesh, Bahrain, Indonesia, India , Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, United States

Supported Languages

English

Pricing starting from:

$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Kapture CX Software - Customer 360 - Everything about the customers in one screen
Kapture CX Software - Simplify customer interactions
Kapture CX Software - Omnichannel Ticketing System - A single inbox for queries coming from multiple channels.
Kapture CX Software - Order history
Kapture CX Software - Ticket management
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Kapture CX video
Kapture CX video
Kapture CX video
Kapture CX video
Kapture CX Software - Customer 360 - Everything about the customers in one screen
Kapture CX Software - Simplify customer interactions
Kapture CX Software - Omnichannel Ticketing System - A single inbox for queries coming from multiple channels.
Kapture CX Software - Order history
Kapture CX Software - Ticket management

Features

Total features of Kapture CX: 74

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Routing
  • Chat/Messaging
  • Contact Management Software
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Document Storage
  • Email Alerts
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Feedback Management
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Lead Management Software
  • Lead Qualification
  • Live Chat Software
  • Marketing Automation Software
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Multi-Channel Communication
  • Online Forums
  • Performance Management
  • Performance Metrics
  • Proposal Management Software
  • Queue Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Training Management
  • User Management
  • Workflow Management Software

Alternatives

Zendesk Suite

4.4
#1 Alternative to Kapture CX
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

SugarCRM

3.8
#2 Alternative to Kapture CX
SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting,...

Freshdesk

4.5
#3 Alternative to Kapture CX
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

CRM and Deals for Zendesk

5
#4 Alternative to Kapture CX
CRM and Deals for Zendesk Support help businesses manage sale pipelines successfully, create deal forecasts, analyze...

Reviews

Overall rating

4.2 /5
(35)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support Software
4.2/5

Already have Kapture CX?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 35
Muheeb
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

CRM Review

Reviewed on 12/11/2020

Very fast and accurate resolutions

Very fast and accurate resolutions

Pros

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Cons

Nothing noticed as such in my association with Kapture team

Chetan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great tool for customer support

Reviewed on 23/08/2022

We have been providing customer service using Kapture CRM and we are able to scale our support...

We have been providing customer service using Kapture CRM and we are able to scale our support system.

Pros

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

Cons

Only the linkedin integration have some issues and they're still trying to integrate it.

Alternatives Considered

Freshdesk

Reasons for Choosing Kapture CX

It had integration issues with our social media

Reasons for Switching to Kapture CX

Kapture is cheaper and it's configuration tools are great.

Response from Adjetter Media

Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!

Ramasubramaniam
Overall rating
  • Industry: Consumer Goods
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Customer Service

Reviewed on 23/08/2022

Our overall experience is good.
However, huge opportunities for the organisation to improve on the...

Our overall experience is good.
However, huge opportunities for the organisation to improve on the support levels
Expect the product to get enhanced to serve the clients quickly.

Pros

a) Rich features covering the entire After Sales Service life cycle processes
b) Mobile Friendly
c) Saas Based solution for Small, Mid and Large enterprises
d) Customisable solution
e) Scalable to 2X users in a month
f)

Cons

a) Lead time to develop or customise solutions are too long
b) Developer Talent drain
c) Reliability of the features
d) Reducing Support levels
e) Rugged structure rather than configurable solutions

Alternatives Considered

Freshservice, SAP S/4HANA Cloud, and Dynamics 365

Reasons for Choosing Kapture CX

a) Multiple and silo products with poor interfaces b) Expect single source of truth c) Mobile friendly system for field service activities d) Robust software at affordable cost

Reasons for Switching to Kapture CX

a) Lower TCO b) Simple and scalable solution c) Customer Success of referral clients d) Rich features and functionalities e) Secured Software
Naqvi
Overall rating
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A feature packed tool and cost effective

Reviewed on 23/08/2022

Work is assigned equally to my associates now. I do not have to toggle between different screens to...

Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.

Pros

Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

Cons

At times, the tool does not feel very user friendly. Could be refined to improve user experience.

Alternatives Considered

Freshdesk, SugarCRM, and Zendesk Suite

Reasons for Choosing Kapture CX

CRM was very basic with little to no use for my team. Did not have many functionalities.

Switched From

SugarCRM

Reasons for Switching to Kapture CX

It was cost effective compared to others and packed with features.
Manisha Kumari
Overall rating
  • Industry: E-Learning
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Regarding the usablity of kapture

Reviewed on 01/09/2022

We are solving the query of the students via, Email, call and chat who are using our product.

We are solving the query of the students via, Email, call and chat who are using our product.

Pros

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Cons

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Alternatives Considered

CRM and Deals for Zendesk

Reasons for Switching to Kapture CX

Because it is quite resonable and the service and feature they are providing is almost same as others.
Showing 5 reviews of 35 Read all reviews

Kapture CX FAQs

Below are some frequently asked questions for Kapture CX.

Kapture CX offers the following pricing plans:

  • Starting from: $19.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Kapture CX has the following typical customers:

201-500, 501-1,000, 1,001-5,000

Kapture CX supports the following languages:

English

Kapture CX supports the following devices:

Android (Mobile), iPhone (Mobile)

Kapture CX integrates with the following applications:

FreshBooks, Google Analytics 360, Google Calendar, Grow, Meta for Business, Oracle Field Service, Oracle Service, Plivo, SAP Customer Experience, Shopify, Twilio, Twitter, WordPress

Kapture CX offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Kapture CX.