---
description: Detailed reviews on Kapture CX based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Kapture CX with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Kapture CX Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Kapture CX](/software/119083/kapture-crm)

# Kapture CX

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> Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.
> 
> Verdict: Rated **4.2/5** by 40 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 40 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Adjetter Media
- **Location**: Bengaluru, India
- **Founded**: 2011

## Commercial Context

- **Starting Price**: $39.00
- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Bahrain, Bangladesh, India, Indonesia, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, United Arab Emirates, United States

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM Software
- Calendar Management
- Call Center Management
- Chat/Messaging
- Chatbot Software
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates

## Integrations (13 total)

- FreshBooks
- Google Analytics 360
- Google Calendar
- Grow
- Meta for Business
- Oracle Field Service
- Oracle Service
- Plivo
- SAP Customer Experience
- Shopify
- Twilio
- Twitter/X
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Complaint Management Software](https://www.getapp.ae/directory/841/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.getapp.ae/directory/841/complaint-management/software)
- [Field Service Management (FSM) Software](https://www.getapp.ae/directory/255/field-service-management/software)
- [Conversational AI Platform Software](https://www.getapp.ae/directory/1647/conversational-ai-platform/software)
- [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software)
- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Tidio](https://www.getapp.ae/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.getapp.ae/software/91379/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Kapture Review" — 5.0/5

> **Vikash** | *23 August 2022* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: The interface and management system. Also, the queue alignment
> 
> **Cons**: Nothing as such only tech issue that occurs in interval
> 
> All good

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### "overall good app for crm" — 4.0/5

> **Ritesh** | *23 August 2022* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: location based customer enables to plan accordingly
> 
> **Cons**: No filter to select customer city/state wise

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### "Kapture CRM" — 3.0/5

> **Surbhi** | *29 August 2022* | E-Learning | Recommendation rating: 9.0/10
> 
> **Pros**: everything.  Tabs,  home page,  descriptions
> 
> **Cons**: Easy to use.  Anyone can learn easily,
> 
> It was good experience

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### "Very good quality CRM" — 5.0/5

> **Sumeet** | *3 December 2021* | Computer Games | Recommendation rating: 9.0/10
> 
> **Pros**: The reminder \& lead maintaining as well as tag lead is the best part
> 
> **Cons**: The tool is little hard to use for the first timers they can make it more easy
> 
> The CRM is good but it will take some time to understand the flow and to get use to

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### "Feature Packed and One stop solution for all the customer support." — 4.0/5

> **Priyanshu** | *23 August 2022* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and understand\! One platform to connect all the other platforms.
> 
> **Cons**: There is not much, it's just sometimes the software faces downtime.

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## Links

- [View on GetApp](https://www.getapp.ae/software/119083/kapture-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/kapture-crm/> |
| en-AE | <https://www.getapp.ae/software/119083/kapture-crm> |
| en-AU | <https://www.getapp.com.au/software/119083/kapture-crm> |
| en-CA | <https://www.getapp.ca/software/119083/kapture-crm> |
| en-GB | <https://www.getapp.co.uk/software/119083/kapture-crm> |
| en-IE | <https://www.getapp.ie/software/119083/kapture-crm> |
| en-NZ | <https://www.getapp.co.nz/software/119083/kapture-crm> |
| en-SG | <https://www.getapp.sg/software/119083/kapture-crm> |
| en-ZA | <https://www.getapp.za.com/software/119083/kapture-crm> |

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