Shop-Ware

Shop Management Solutions for Auto Repair - Individual & MSO

About Shop-Ware

Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Shop-Ware

Key benefits of Shop-Ware

Deliver consistent service with informed staff across all locations with Shop-Ware shop management solutions. Cloud-based repair orders and built-in vehicle inspections allow you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Shop-Ware

Images

Shop-Ware Software - Shop-Ware + Mitchell 1
Shop-Ware Software - DVI: Integrated Workflow
Shop-Ware Software - Advanced Analytics
Shop-Ware Software - Automatic GP Optimizer
Shop-Ware Software - Write ROs in Seconds
View 7 more
Shop-Ware video
Shop-Ware video
Shop-Ware Software - Shop-Ware + Mitchell 1
Shop-Ware Software - DVI: Integrated Workflow
Shop-Ware Software - Advanced Analytics
Shop-Ware Software - Automatic GP Optimizer
Shop-Ware Software - Write ROs in Seconds

Features

Total features of Shop-Ware: 42

  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Billing & Invoicing
  • CRM Software
  • Communication Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Email Alerts
  • Employee Scheduling Software
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management Software
  • Point of Sale (POS)
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Repair Tracking
  • Reporting & Statistics
  • Sales Reports
  • Service History
  • Summary Reports
  • Third Party Integrations
  • VIN Lookup
  • Work Order Management
  • Workflow Management Software

Alternatives

Tekmetric

4.9
#1 Alternative to Shop-Ware
Be there for your team, your customers, and your family—even when you’re on-the-go. Tekmetric is a cloud-based shop...

Mitchell RepairCenter

3.2
#2 Alternative to Shop-Ware
Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry...

NAPA TRACS

4.1
#3 Alternative to Shop-Ware
Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to...

Shop Boss

4.4
#4 Alternative to Shop-Ware
Auto Repair Shop Management system for the Independent auto repair facility. Shop Boss Pro offers a web-based Shop...

Reviews

Overall rating

4.8 /5
(153)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support Software
4.8/5

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Showing 5 reviews of 153
Vern N.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Vern's Review

Reviewed on 06/03/2020

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for...

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.

Pros

I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.

Cons

I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.

Alternatives Considered

Shop Boss

Reasons for Choosing Shop-Ware

Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with.

Reasons for Switching to Shop-Ware

Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us.
Annie L.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great product for an independent automotive shop.

Reviewed on 15/06/2022

Overall this program is WAY easier & user friendly than ROWriter. It takes much less time to get...

Overall this program is WAY easier & user friendly than ROWriter. It takes much less time to get estimates done, sent to customers & approvals/declines. helps the techs work more smoothly.

Pros

What we liked most is how easy it was to start using. Everyone adapted very quickly. We really like the ability to communicate with our customers with much more than just a phone call. We also really like the customer approval option. It is nice to see the customer actually have to approve estimates physically; There is proof of approval.

Cons

We would recommend a few changes:
1. When customers approve recommended jobs, the email tittle just reads APPROVED when in fact..it will read that even if the job has been declined.
2. The ability to customize the calendar.
3. The ability to customize the payroll report. currently it adds up anything over 8 hours in a day is OT..but it would be great to have any hours over 40 hours a week is OT.
4. It would be great to be able to decode very old VIN's
5. It would be great to be able to color code the status bar on the top of a work order.
6. It would be great to have one more sync option to accounting link so it matches my QB when customers pay their bill.

Alternatives Considered

Mitchell RepairCenter

Reasons for Choosing Shop-Ware

ROWriter was crap. Old and les and less user friendly. The "upgrades" got worse. Had to use a thumb-drive for backups everyday. They would NOT upgrade us anymore because our computers were a bit outdated.

Reasons for Switching to Shop-Ware

Mitchell does not work well with all the European cars we work on.
Brandon P.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Shop-ware review

Reviewed on 11/03/2020

Great customer service. Slow to grow and adapt compared to industry competitors.

Great customer service. Slow to grow and adapt compared to industry competitors.

Pros

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

Cons

No two way communication with customer
Labor guide is almost always wrong
Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together.
When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services.
Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

Alternatives Considered

Tekmetric

Reasons for Choosing Shop-Ware

Alldata manage online was not what we needed.

Reasons for Switching to Shop-Ware

To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader.
Reggie S.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Shop-Ware is possibly the best automotive shop management software available.

Reviewed on 20/06/2022

Pros

I love the clean user interface and the continual improvements being made.

Cons

I would love to see a labor matrix for older cars, and better tracking of time completed on open RO's (AKA Labor Inventory). Also, I'd love it if the inspection would allow the images/videos to be inserted directly into the line items with which they are associated.

Paul B.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Works Great From a Parts Guy's Viewpoint

Reviewed on 14/06/2022

I came from a dealership with a complicated piece of garbage DMS system & when I arrived here it...

I came from a dealership with a complicated piece of garbage DMS system & when I arrived here it was a big relief to have a system thaat is user friendly and so easy to use

Pros

The integration with vendors works great. Billing out parts and having them show in inventory with bin locations is a great tool.

Cons

I would like it to be easier to pull history of part numbers

Showing 5 reviews of 153 Read all reviews

Shop-Ware FAQs

Below are some frequently asked questions for Shop-Ware.

Shop-Ware offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Visit www.shop-ware.com/plans for more information.

Shop-Ware has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Shop-Ware supports the following languages:

English

Shop-Ware supports the following devices:

Shop-Ware integrates with the following applications:

Broadly, Demandforce, Kukui, MechanicNet, MyShopManager, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online, autotext.me

Shop-Ware offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Shop-Ware.