---
description: Detailed reviews on Smith.ai based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Smith.ai with similar products.
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title: Smith.ai Reviews, Prices & Ratings | GetApp UAE 2026
---

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# Smith.ai

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> Smith.ai is the most adaptable AI-powered customer engagement solution that captures \& converts leads 24/7.
> 
> Verdict: Rated **4.9/5** by 49 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Smith.ai

\- AI Receptionist and Virtual Receptionists that screen leads, collect information, and answer questions
- Available to support your new and existing customers 24/7
- Custom Q\&A knowledge base and playbooks for lead qualification, custom to your business needs
- Instant call summaries via email or SMS
- English-Spanish call handling
- Appointment and callback scheduling with calendar integration
- Lead qualification and intake with CRM integration
- 24/7 human escalation for AI Receptionist
- Payment collection with billing software integration (Virtual Receptionists)
- Chat To Call for the best client experience (Virtual Receptionists)
- Conflict Checker for attorneys (Virtual Receptionists)
- Native and custom integrations connect Smith.ai with your current systems
- Text Follow-up
- Real-time call data \& insights

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 49 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smith.ai
- **Location**: Palo Alto, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: $0.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Free: $0 per month for 25 calls, $3.00 per additional call.
Pro: Starting at $150 per month for 75 calls, $2.00 per additional call. For 150 calls, $270/month ($1.80/additional call), and for 300 calls, $500/month ($1.67/additional call).
Enterprise: Custom - Contact for pricing
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, Spanish
- **Available Countries**: Canada, Mexico, United States

## Features

- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- Automated Responses
- Autoresponders
- CRM Software
- Calendar Management
- Call Recording Software
- Campaign Management Software
- Canned Responses
- Chat/Messaging
- Chatbot Software
- Code-free Development

## Integrations (68 total)

- 800.com
- 8am LawPay
- AccuLynx
- Actionstep
- Acuity Scheduling
- Agile CRM
- Airtable
- AppointmentCore
- Appointy
- Apptoto
- Calendly
- CallRail
- Capsule
- Clio
- Confido Legal

... and 53 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)
- [Lead Generation Software](https://www.getapp.ae/directory/1047/lead-generation/software)
- [Lead Management Software](https://www.getapp.ae/directory/339/lead-management/software)
- [Predictive Lead Scoring Software](https://www.getapp.ae/directory/678/predictive-lead-scoring/software)
- [Lead Capture Software](https://www.getapp.ae/directory/1001/lead-capture/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1789 reviews)
2. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3487 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.ae/software/90378/salesforce) — 4.4/5 (18812 reviews)
4. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4094 reviews)
5. [LiveChat](https://www.getapp.ae/software/8385/livechat) — 4.6/5 (1728 reviews)

## Reviews

### "Great support and easy setup" — 5.0/5

> **Kyle** | *11 May 2020* | Legal Services | Recommendation rating: 9.0/10
> 
> **Pros**: Setup was incredibly easy and the support to help do so was top notch.
> 
> **Cons**: There's no way to have local staff ran the chat box, only remote receptionists and bots.

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### "Outstanding Option for CX Help" — 5.0/5

> **RJ** | *17 February 2021* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights \& weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads.
> 
> **Cons**: It took some time to set up the Q\&A portion initially, but it was well worth it.
> 
> The team has been helpful, responsive, and has helped with everything along the way.

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### "Smith AI Saves the Day" — 5.0/5

> **Jose** | *31 August 2026* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: I can focus on legal work while also having professional receptionists answer my business phone, greet new and existing clients, and complete intakes, which I can then review later on and follow up.
> 
> **Cons**: There is nothing I do not enjoy about this company. Working with them has been great so far\!\!\!\!\!\!\!\!\!\!
> 
> Smith AI’s service has allowed my business to grow, while I continue to focus on delivering outstanding legal representation for my current clients.

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### "Don’t wait any longer - hire them \!" — 5.0/5

> **Christine** | *20 June 2020* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more\!
> 
> **Cons**: Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more\!
> 
> Exceptional customer service\! They are always available if I have questions and they’re always reliable when assisting my clients and leads.

-----

### "Smith.ai is a client lead generating machine\!" — 5.0/5

> **Neal** | *10 September 2020* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors.
> 
> **Cons**: It needs an easier way to white label the service.
> 
> Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.

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## Links

- [View on GetApp](https://www.getapp.ae/software/119823/smith-ai-live-website-chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/smith-ai-live-website-chat/> |
| en-AE | <https://www.getapp.ae/software/119823/smith-ai-live-website-chat> |
| en-AU | <https://www.getapp.com.au/software/119823/smith-ai-live-website-chat> |
| en-CA | <https://www.getapp.ca/software/119823/smith-ai-live-website-chat> |
| en-GB | <https://www.getapp.co.uk/software/119823/smith-ai-live-website-chat> |
| en-IE | <https://www.getapp.ie/software/119823/smith-ai-live-website-chat> |
| en-NZ | <https://www.getapp.co.nz/software/119823/smith-ai-live-website-chat> |
| en-SG | <https://www.getapp.sg/software/119823/smith-ai-live-website-chat> |
| en-ZA | <https://www.getapp.za.com/software/119823/smith-ai-live-website-chat> |
| fr | <https://www.getapp.fr/software/119823/smith-ai-live-website-chat> |
| fr-BE | <https://fr.getapp.be/software/119823/smith-ai-live-website-chat> |
| fr-CA | <https://fr.getapp.ca/software/119823/smith-ai-live-website-chat> |

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