About PrimeRx

PrimeRx is a pharmacy management system for independent, retail pharmacies, multi-store owners, and hospitals which supports custom workflows and automated fill, bill and communication processes. Native mobile apps for iOS and Android give users the flexibility to access and manage their data on-the-go, via mobile and tablet devices.

PrimeRx offers a complete pharmacy dispensing solution, allowing users to manage patient and provider intake, process claims, labeling and dispensing, as well as inventory, all from the same, central platform. PrimeRx helps users streamline their workflow through automated outbound patient calls, text messages, and emails. Other key features include adherence scorecards and reporting, predictive modeling, and synchronized refills.

PrimeRx supports an automated refill management system, helping users fill electronic prescriptions by looking up existing patient, prescriber and drug inventory data. The automated refill system also syncs all refills to a particular date, and automatically queues up the day’s scheduled refills. Custom workflow and reporting tools enable users to generate electronic orders, manage incoming prescriptions and prescription pickups, as well as check cost comparisons between wholesalers, and more.

The patient status board allows pharmacies to communicate with patients while they wait for their prescriptions, and inform them of where they are in the prescription-processing queue.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

PrimeRx: Mobile home page screenshot
PrimeRx: Summary reports screenshot
PrimeRx: Graphical pharmacy data presentation screenshot
PrimeRx: Select a pharmacy store screenshot
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PrimeRx video PrimeRx screenshot: PrimeRx: Mobile home page screenshot PrimeRx screenshot: PrimeRx: Summary reports screenshot PrimeRx screenshot: PrimeRx: Graphical pharmacy data presentation screenshot PrimeRx screenshot: PrimeRx: Select a pharmacy store screenshot

Features

Total features of PrimeRx: 31

  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Automatic Refills
  • Barcode / Ticket Scanning
  • Barcodes/Labels
  • Billing & Invoicing
  • Claims Management Software
  • Communication Management
  • Compliance Management
  • Compounding
  • Data Synchronization
  • E-Prescribing
  • Electronic Signature
  • Forms Management
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inventory Management Software
  • Labeling
  • Medication Database
  • Multi-Store
  • Online Refills
  • Point of Sale (POS)
  • Prescription Processing
  • Real Time Data
  • Records Management Software
  • Reporting/Analytics
  • Status Tracking
  • Summary Reports
  • Two-Way Audio & Video
  • Workflow Management Software

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Reviews

Overall rating

4.1 /5
(43)
Value for Money
4/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support Software
4.1/5

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Showing 5 reviews of 43
Ernie N.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

easy to use and teach- very happy with the product

Reviewed on 10/05/2018

Pros

support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons

hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Response from Micro Merchant Systems

Dear PrimeRx User,
Firstly, we do appreciate the fact that you took out the time to provide a testimonial.

We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price.
We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required.

This gives you the choice along with the savings.

We value your feedback and will come back to you with a possible solution that may work for your benefit.

Thank you for always supporting us

Jenny L.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

PrimeRX Review

Reviewed on 13/10/2020

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and...

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.

Pros

The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well.

Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions.

The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.

Cons

There's nothing I don't like about this software

Response from Micro Merchant Systems

Dear Jenny,
Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

Dawn W.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Its ok

Reviewed on 14/05/2018

It is easy to look things up in different ways

It is easy to look things up in different ways

Pros

I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.

Cons

I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.

Response from Micro Merchant Systems

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system.

To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities.

Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

Nicole W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Softwar is improving

Reviewed on 13/02/2020

Lots of bumps in the road. And a big learning curve. This last update has improved many things...

Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.

Pros

Pharmacist Verification of prescriptions.
Ability to order from 2 wholesale companies within the software.
Be able to search by drug name within patient profile.

Cons

Inability to search by Rx number.
Inability to put a hard expiration stop date on insurances.
Customer service isn't always helpful and usually short or snooty with me when I call in.

Response from Micro Merchant Systems

Thank you for the 4 star review!

Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat.

Chat: www.micromerchantsystems.com
Kindly call 516-408-3999
Email: [email protected]
If you need one-on-one training email us at
[email protected]

Aparna R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Highs and lows

Reviewed on 12/08/2019

Pros

Very user-friendly easy to use. Can train someone to use the software in matter or hours.

Cons

Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.

Response from Micro Merchant Systems

Dear Aparna,
Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you.

Also please use our support resources by sending your queries to [email protected]
For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you.
For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner.

Sincerely yours,
Marketing Manager

Showing 5 reviews of 43 Read all reviews

PrimeRx FAQs

Below are some frequently asked questions for PrimeRx.

PrimeRx offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Micro Merchant Systems for pricing information.

We do not have any information about PrimeRx features

PrimeRx has the following typical customers:

201-500, 501-1,000, 1,001+

PrimeRx supports the following languages:

English

PrimeRx supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

PrimeRx integrates with the following applications:

Capture

PrimeRx offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for PrimeRx.