--- description: Detailed reviews on Document360 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Document360 with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.ae/software/120723/document360 Page: 1 / 13\ Next: [Next page](https://www.getapp.ae/software/120723/document360?page=2) > Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Document360 • AI Search - ChatGPT-style assistant that delivers precise, context-aware answers from your docs. • AI Writing Agent - Instantly turn text, video or prompts into structured, ready-to-publish documentation. • SEO Automation - Auto-generate titles, tags and glossaries to improve content discoverability. • Powerful Editors - Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. • Step-by-Step Guides - Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. • Category Manager - Organize and restructure content effortlessly with drag-and-drop control. • Interactive Demos - Create guided, clickable walkthroughs inside articles to help users learn by doing. • Custom Workflow Builder - Automate documentation workflows with custom review stages, roles and approvals. • Pro Analytics - Measure performance, engagement, search trends, feedback and ticket deflection. • Brand Customization - Tailor portal design, layout and color themes to your brand. • Security - SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction • Localization- Supports 50+ languages ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai Limited - **Location**: Sidcup, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Document360 offers customized pricing tailored to your team size, feature requirements, deployment preferences, and business goals. Contact our team to receive a personalized quote that best fits your organization. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Collaboration Tools - Commenting/Notes - Content Library - Content Management System (CMS) Software - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard Software - Data Import/Export - Discussions/Forums - Document Management Software - Document Storage - Drag & Drop - Drag & Drop Editor ## Integrations (18 total) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Intercom - Microsoft Excel - Microsoft Teams - Mixpanel - My Telescope - Segment - Slack ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Knowledge Base Software](https://www.getapp.ae/directory/2823/knowledge-base/software) ## Alternatives 1. 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[Salesforce Sales Cloud](https://www.getapp.ae/software/90378/salesforce) — 4.4/5 (18806 reviews) ## Reviews ### "Document360 Product Review" — 4.0/5 > **RAJARAMAN** | *8 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience. > > **Cons**: With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh. > > My overall experience with Document360 as a technical writer has been very positive, especially for managing large, structured knowledge bases. The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Cons**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28 August 2025* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Cons**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "Doc 360 Review from an Admin" — 5.0/5 > **Alison** | *25 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to add content, create content, and make it look appealing. Easy for readers to find their way around. Great search functionality. It has helped our team with defining processes for the business and being able to refer back to them when people are stuck. > > **Cons**: There is nothing bad to say about Document360 - its a great tool and one we couldn't do without now. > > Great tool but even better is their customer service - they are so responsive to questions and very helpful. A rare thing in these times. ----- ### "Reduced Queries & Improved Collaboration for Complex B2B SaaS Products" — 5.0/5 > **Naman** | *28 August 2025* | Broadcast Media | Recommendation rating: 9.0/10 > > **Pros**: At Amagi, we have multiple PMs working on complex B2B SaaS products. With Document360, we’ve been able to reduce internal and external queries significantly, since customers and teams can self-serve with the knowledge base. The search functionality is extremely reliable, even for technical product details. Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on each other’s toes. > > **Cons**: Some customization limitations exist — especially around workflows that are unique to technical B2B products. The admin panel, while powerful, can feel slightly overwhelming for new users when onboarding. Pricing can also become steep as more teams get added. > > Overall, Document360 has made documentation much more efficient for Amagi, directly reducing the number of queries from both customers and internal teams. This has freed up PM time to focus on strategy rather than repetitive explanations. It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features. While we’d like faster support responses and even deeper customization, the ROI has been clear in fewer support queries and smoother team workflows. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.ae/software/120723/document360?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/120723/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data