Pet Manager
About Pet Manager
Pet Manager is a cloud-based pet software solution designed to help kennels, catteries, groomers, trainers and pet resorts of all sizes manage records, bookings, billing, payments and communications. The platform includes a customer relationship management (CRM) system which stores client information such as addresses, phone, email, secondary contact, vet, and more in a centralized database.
Pet Manager comes with a self-service portal, which allows customers to create reservations, add personal details, check availability, and update pet information. Features include transactions history, automated emails/SMS, communication logs, automatic cost calculator, reporting, and daily backups. Scheduling functionality lets users modify bookings and check-ins/check-outs using a drag-and-drop interface. Pet Manager sends automatic notifications for stay confirmations, visit details, payment reminders, and more.
Pet Manager’s interactive dashboard displays in-house occupancy, pick-ups/drop-offs, and dietary or medical notes for pets. The clickable tiles feature enables managers to search the customer database and view daily tasks. Pet Manager integrates with various third-party applications such as Xero, MailChimp, and Stripe.
Key benefits of Pet Manager
Modern Interface
Incredible Functionality
Excellent Support
Online Booking interface
Cloud Based
Access from Anywhere
Affordable
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Reviews
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- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great system that's easy to use and train my team
Reviewed on 11/06/2024
It's been great, it has helped me grow my business. [sensitive content hidden] continues to be...
It's been great, it has helped me grow my business. [sensitive content hidden] continues to be great support when ever I need him.
Pros
Simple to use, incorporates my website, reduced cash management to zero as it's all online now. [sensitive content hidden] is in Australia and works through any issues very quickly. I love how I speak to the people who created it, run it & maintain it.
Cons
I reviewed a lot of systems before purchasing and I am very happy with the working relationship I have with Petmanager. If there are any unexpected issues, [sensitive content hidden] and his team work through it.
Reasons for Switching to Pet Manager
In Australia and a priced great for my small business, as we grew so do I fees.Response from Pet Manager
Great to know that our software is making a difference for your Doggy Daycare business Joe! Our personal relationships with our customers is important to us. It allows us to make amazing software that keeps evolving with our clients needs and to provide friendly personal support.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Pet Manager Review
Reviewed on 06/08/2024
I am very happy and have used the system for several years. It saves a lot of time and managers all...
I am very happy and have used the system for several years. It saves a lot of time and managers all my client bookings.
I am locked in I have had great communication; all my requirements have been met.
Pros
The direct contact with the software developer is a fantastic service. If I have any issues or difficulty, I just need to use the help button, and I will be answered via an email or by phone when I request.
My feedback during an update was responded to.
Cons
The additional cost to use Xero.
PM is not linked to other financial accounting software other than XERO. Which is American owned and expensive for small business. I initially selected Pet Manager because it was Australian owned.
Pet Manager reviews can't be loaded onto my website yet.
Alternatives Considered
Adobe Acrobat ReaderReasons for Switching to Pet Manager
I chose an Australian software product that has the same if not better capacity as other countries brand or products may or my not have. I am satisfied so do not need to consider what other products offer anymore,- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pet. Manager
Reviewed on 04/07/2024
Very good
Easy to book
Clients like being able to manage online
Love the schedular bar so easy...
Very good
Easy to book
Clients like being able to manage online
Love the schedular bar so easy to see and move dogs ar busy times
Pros
Ease of booking and organisation of the kennels
Cons
Navigating the system settings
Finding seasons settings
Where the documents are located
Where to find bank details
The staffing schedule having to set each day is clunky and time consuming
Response from Pet Manager
Thanks for your review Geraldine. We appreciate you outlining that our software is good for ease of booking and organisation of the kennels.
With regards to the cons. Season settings are in settings > customization > seasons. Documents are in settings > email/sms & documents, Bank details are in settings > invoices & prices > Invoice notes.
Regarding the staffing schedule. We have a simple system for automatically scheduling your staff on called "Staff Roster Templates" available under settings > account > staff roster templates.
With that you can have preset roster that keeps a set number of weeks rostered ahead.
We can't find any tickets regarding any of these issues you raise. Please note - we are always here if you need support.
We pride ourselves on our amazing support and hope you utilise it in the future to solve these issues for you. If you wish to do a quick remote session to go over all these settings you are missing please let me know.
Regards
Ian
Pet Manager Support
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Really Please We Have Gone With Pet Manager
Reviewed on 21/06/2024
After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at...
After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at multiple locations I finally found Pet Manager. [sensitive content hidden] spent many hours with me on calls going through the features and possible solution to accommodate how the business runs as we have a slightly complicated set up that no other software was able to handle. I had looked at many.
My biggest concern was the time difference with Pet Manager being Australian based and us in the UK but this has never been an issue.
After deciding that Pet Manager could possible work for us I took up the offer of the free trial to put the system through some testing and was really impressed with the flexibility and ease of operation.
In March we finally turned off our old antique data base and went fully live with Pet Manager and also the customer portal. We have had fun and games teaching staff and customers how to use the new system and at first it seemed quite daunting for them as it is very different and modern to what we have been using. However feedback from both staff and customers is really positive, especially from our customers who are now finding the system really quick and easy to make bookings and payments.
Any issues that I have encountered have always been dealt with really quickly and we have only ever had minor problems mainly around finding the correct settings for our requirements. I have not yet had any software problems. Just Recently Pet Manager communicated that they were going to be doing a system update and this went seamlessly for us.
So far we are really impressed and very happy to have trusted Pet Manager and the system has certainly helped improve the running and efficacy of our business.
Pros
How user friendly the set up has been and then for front end users.
Quick payment solution
Quotes and Invoicing management
Credit management
Communication options to customers
Boarding facility management
Day Care number control
Block booking options
Integration of customer portal to our website
Communication with developers
Cons
Not so user friendly on mobile phones for both admin users and customer portal.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software and support
Reviewed on 16/07/2024
Very happy and highly recommend Pet Manager to other kennels and catteries.
Very happy and highly recommend Pet Manager to other kennels and catteries.
Pros
Easy to use, helpful and responsive support team, cost effective and our staff and clients like it as much as we do.
Cons
Nothing - no complaints! The initial set up took some time but that was due to the dated nature of our old system, and the Pet Manager support team were brilliant at working it out and solving the issues.
Pet Manager FAQs
Below are some frequently asked questions for Pet Manager.Q. What type of pricing plans does Pet Manager offer?
Pet Manager offers the following pricing plans:
- Starting from: A$45.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Starter Plan - AUD$30 per month Standard Plan - AUD$40 per month Deluxe Plan - AUD$50 per month Multi-site Plan - AUD$150 per month
Q. Who are the typical users of Pet Manager?
Pet Manager has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Pet Manager support?
Pet Manager supports the following languages:
English
Q. Does Pet Manager support mobile devices?
Pet Manager supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Pet Manager integrate with?
Pet Manager integrates with the following applications:
Mailchimp, Stripe, Tyro, Xero
Q. What level of support does Pet Manager offer?
Pet Manager offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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