Weave

Cloud-based team communication software

4.4 /5 (166 reviews) Write a Review!

Weave Overview

What is Weave?

Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. It enables administrators to receive payments through various methods including debit or credit card processing and text-to-pay.

With Weave’s mass email functionality, employees can send emails to the entire customer base, notifying them about new product releases and business news. Supervisors can configure specific dates to inform customers about unexpected closures or upcoming offers via text messages. The application also offers a review management tool, which allows marketing teams to monitor and quickly respond to customer reviews on Google and Facebook.

Weave facilitates integration with various third-party platforms, enabling businesses to push and pull data across systems. The application provides a reporting module for businesses to generate financial reports, highlight pending payments, and gain insights into sales activities.

Weave Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Please contact Weave directly for pricing information.


Weave Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Weave Messaging
Weave Customer Insights
Weave Analytics
Weave Payments
Weave Scheduling
Weave Realtime Monitoring
Weave video Weave screenshot: Weave Messaging Weave screenshot: Weave Customer Insights Weave screenshot: Weave Analytics Weave screenshot: Weave Payments Weave screenshot: Weave Scheduling Weave screenshot: Weave Realtime Monitoring

Weave Reviews

Weave Reviews

Overall rating
4.4
/
5
Excellent
104

Very good
43

Average
9

Poor
4

Terrible
6

Value for Money
4.2
Features
4.3
Ease of Use
4.5
Customer Support
3.9
89% recommended this app
Rebekah R.

One of the best things we have done for our practice!

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!


Bryan M.

Great product, support is lacking

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.


Melody P.

Great features, but MANY bugs/issues


Kelly G.

When my phone number was transported over to Weave they did not have my number working for 2...

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN


Cody S.

Incredible Tool!

We have never had a bad experience. Set up was done for us (via remote screen control), and when we add phones, they will send an installation team for us. Customer service has fixed every problem (one with set up, and one that arose during use) FOR us, instead of directing us to a help page with instructions.


Rebekah R.
Industry: Hospital & Health Care
Company size: 2-10 Employees

One of the best things we have done for our practice!

Used Daily for 1+ year
Reviewed on 23/02/2019
Review Source: Capterra

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Pros

We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Cons

The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bryan M.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great product, support is lacking

Used Daily for 2+ years
Reviewed on 25/03/2020
Review Source: Capterra

Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Pros

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Cons

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Melody P.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great features, but MANY bugs/issues

Used Daily for 2+ years
Reviewed on 01/12/2020
Review Source: SoftwareAdvice

Pros

The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.

Cons

There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue.

Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue.

Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Kelly G.
Industry: Medical Practice
Company size: 2-10 Employees

When my phone number was transported over to Weave they did not have my number working for 2 days

Used Daily for 1-5 months
Reviewed on 27/11/2019
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Pros

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Cons

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Cody S.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Incredible Tool!

Used Daily for 1-5 months
Reviewed on 15/12/2020
Review Source: Capterra

We have never had a bad experience. Set up was done for us (via remote screen control), and when we add phones, they will send an installation team for us. Customer service has fixed every problem (one with set up, and one that arose during use) FOR us, instead of directing us to a help page with instructions.

Pros

Weave is a program MADE for communicating with your patients, and it shows. It's incredibly easy to use (made to mimic a smartphone!), and does what it's meant to do. We can text with our patients, reminders are automated and confirm appointments within our scheduling software, and we never miss a notification with the special pop ups!

Cons

We are currently using a light version (software only) as our current phone contract has several more years on it. I am absolutely looking forward to the day we can integrate the phone system as well! The feature available to us, at present, are wonderful, but the system working as a whole will be even more efficient!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.8/10
Based on 166 user ratings
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Weave Pricing

Weave Pricing

Starting from
N/A
Free Trial
Value for money

Please contact Weave directly for pricing information.

Please contact Weave directly for pricing information.

Value for Money
4.2/5
Based on 166 user ratings
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Weave Features

Weave Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.3/5
Based on 166 user ratings
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Categories

Additional information for Weave

Additional information for Weave

Key features of Weave

  • Appointment Management
  • Client Management

Benefits

• Weave enables employees to automatically access customer information such as names, upcoming appointments, and overdue balances at every call.

• The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.

• Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.

• Weave lets professionals automatically send appointment reminders and custom messages to customers via text or email.

• Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening of stores at a new location.

Weave FAQs

Weave FAQs

Below are some frequently asked questions for Weave.

Q. What type of pricing plans does Weave offer?

Weave offers the following pricing plans:

Free Trial: Not Available

Please contact Weave directly for pricing information.

Q. What are the main features of Weave?

Weave offers the following features:

  • Appointment Management
  • Client Management

Q. Who are the typical users of Weave?

Weave has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Weave support?

Weave supports the following languages:

English

Q. Does Weave support mobile devices?

Weave supports the following devices:

Android, iPhone, iPad

Q. What other apps does Weave integrate with?

We do not have any information about what integrations Weave has

Q. What level of support does Weave offer?

Weave offers the following support options:

Phone Support, Online Support, FAQs