About Beds24

Beds24 is a cloud-based property management solution that offers a channel manager and booking engine for businesses in the vacation rental industry, such as hotels, holiday homes, B&Bs, hostels, property managers, and agencies. Key features include a front-desk system, reservation management, online availability tracking, payment processing, and more.

Beds24 enables property managers to set up an online front-desk system to manage booking rates, inventory, and guests. Users can customize the layout and include features such as special offers, flexible rates, group packages, multiple price options, and discount codes. Managers can also establish custom rules for minimum or maximum stays, high and low seasons, and instant bookings. The online booking system allows guests to make reservations from multiple devices, including desktops, tablets, and smartphones.

With Beds24’s calendar management tools, businesses can review bookings, availability, and prices in real time. Users can change prices, manage room assignments, and set restrictions, as well as add, change, or cancel reservations. The customizable dashboards allow users to handle guest check-ins, monitor housekeeping statuses, and review reports with booking logs, financial analyses, and location-specific statistics.

Pricing starting from:

$9.90/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Beds24

• Smart automation tools help manage bookings rates and availability.
• Channel manager keeps inventory and prices automatically up to date across all channels.
• Booking engine includes fully customizable widgets, showing live availability and prices.
• Payment processing for secure guest payment collection.
• Automated routines and simplified workflows to save time and increase efficiency.
• Availability is automatically updated to all sales channels and calendars.
• Automatic payment and deposit collection
• Automated e-mail correspondence based on triggers and events.
• Connections with the many integration partners to streamline processes.
• Flexible and highly customizable system.
• Fully customizable booking engine for commission free direct bookings.
• Quick onboarding via property import from selected OTAs or the Beds24 API.

Devices

Business size

S M L

Markets

Germany

Pricing starting from:

$9.90/month

  • Free Version
  • Free Trial
  • Subscription

Images

Beds24 Software - Beds24 is accessible from multiple devices
Beds24 Software - Beds24 dashboard
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Beds24 Software - Beds24 is accessible from multiple devices Beds24 Software - Beds24 dashboard

Features

Total features of Beds24: 95

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Software
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Channel Analytics
  • Channel Management Software
  • Commission Management
  • Contact Management Software
  • Content Management System (CMS) Software
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization Software
  • Discount Management
  • Document Templates
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management Software
  • Email Templates
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Housekeeping Management
  • Inventory Control Software
  • Inventory Management Software
  • Invoice Management
  • Lead Management Software
  • Marketing Automation Software
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Multiple User Accounts
  • Online Booking
  • Owner Statements
  • Payment Processing Software
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Price Optimization
  • Private Rooms
  • Promotions Management
  • Rate Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management Software
  • Room Booking
  • SMS Messaging
  • Scheduled / Automated Reports
  • Single Property
  • Social Media Integration
  • Spa/Activity Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • User Management
  • Website Integration
  • Widgets
  • WordPress Integration
  • Workflow Management Software

Alternatives

Lobby PMS

5
#1 Alternative to Beds24
LobbyPMS is the perfect software for different types of accommodations as Hotels, hostels, apartments, glamping,...

NewBook

4.8
#2 Alternative to Beds24
NewBook is award-winning property management software built especially for the tourism and hospitality industries that...

eviivo

3.8
#3 Alternative to Beds24
eviivo is a booking & channel management system which enables small hospitality & tourism businesses to manage property...

Hostaway

4.7
#4 Alternative to Beds24
Hostaway is known as the market leader in marketing, sales, management, reporting, and communication for vacation...

Reviews

Overall rating

4.8 /5
(58)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.3/5
Customer Support Software
4.7/5

Already have Beds24?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 58
Nik G.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent all-around software!

Reviewed on 29/05/2021

I manage a large number of short-term rentals on different OTAs and Beds24 has really helped me to...

I manage a large number of short-term rentals on different OTAs and Beds24 has really helped me to automate a lot of things that were otherwise managed manually. This has saved me a lot of time and has made my day to day tasks very easy to manage and at a very low price!

Pros

I own a property management company that fully manages a number of short-term rentals. Beds24 is a very cheap and all-around product that offers practically everything you might need, combining the functionality of a PMS and a Channel Manager. For these reasons, I chose this piece of software over others. It might have an outdated interface compared to similar products on the market but they have recently updated the UI and they are constantly updating its functionality and features.

Cons

This is a DIY solution, which means that you have to do a lot of reading and at some point, I thought of giving up since there are solutions out there that are so much easier to work with compared to Beds24.

That said, their wiki is a fantastic source of info and their customer support is very quick to answer all your questions. Once you get to know its capabilities properly and how it works, then you will have gained invaluable knowledge which will make everything a piece of cake.

Reasons for Switching to Beds24

It does the job at a very low price compared to other solutions on the market and it offers a wide range of functionality. It's an excellent all-around solution for its price range.
Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Power, Reliability, Flexibility

Reviewed on 21/05/2020

We have unified our platforms, cut our admin time dramatically, streamlined processes and increased...

We have unified our platforms, cut our admin time dramatically, streamlined processes and increased direct business as a result of having B24. Its a powerful engine that it going to help the growth of the business.

Pros

Beds24, unlike a lot of PMS platforms, does what it says it will, reliably, every time. This is crucial in our industry where guest expectations are high and failure is unacceptable.

The level of API connectivity to OTA channels is way above the majority of the competitors and if you look on Booking.com you will see the reliability is in some case 15-20% above that of some of the big name platforms.

The team at B24 are responsive to customer needs and make small and big enhancements to the system on an ongoing basis.

The API is powerful and we have used it in a number of different circumstances now to enhance guest experience.

Cons

The User Interface has a steep learning curve, but once you have it clear in your mind then it's fine. It may not be as beautiful as some, but I've learned the hard way and appreciate B24 reliability, scalability and functionality over pretty screens...

I would like to see a native mobile app on IOS and Andriod as well as integration to additional pricing tools like Beyond Pricing and Wheelhouse.

Alternatives Considered

Hostaway and Guesty

Reasons for Choosing Beds24

Reliability / Functionality / Scalability / API / Support / Price / Channels

Switched From

Tokeet
S olaf L.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Solid solution if you do not depend on the Booking Engine

Reviewed on 11/09/2021

In hindsight it turned out a great waste of resources (time and money) due to the limitations of...

In hindsight it turned out a great waste of resources (time and money) due to the limitations of how they intend customers to use pricing, the archaic data architecture, incomplete documentation and unhelpful tech support.

Pros

Highly configurable and seemed very complete upon first Due Diligence.

Cons

The Booking Engine only serves when you do NOT intend to implement differentiated pricings for seasonal holidays and the likes. Also do stay clear of the APIs, the underpinning data architecture is one pot of noodles that can not be made sense of via the APIs. We found out the pricey way, three months of development work down the drain.

Reasons for Choosing Beds24

I had hoped for a more flexible product. Boy, was I mistaken...

Response from Beds24.com

Thank you for your review.

We would just like to point out to readers that our booking engine does indeed support season pricing, multiple offer (refundable/non-refundable, different meal options) etc.

The API supports all pricing available in the booking engine including season pricing.

We are sorry we could not provide a solution for your requirements.

Andreas L.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Kein Service, kein Telefon, kein Live chat. Reinstes Chaos. Wie es aussieht was für Bastler

Reviewed on 18/05/2020

Die Seite sah zwar interessant aus aber die Arbeitsweise ist ingesamt unprofessionell. Erst wurden...

Die Seite sah zwar interessant aus aber die Arbeitsweise ist ingesamt unprofessionell. Erst wurden alle Accounts blockiert, 12 Stunden später 80% der Accounts freigegeben mit falschen und unvollständigen Preisen. Wenn ich es nicht durch prüfen zwischendurch entdeckt und jemand gebucht hätte, wäre das Fiasko komplett gewesen. Es kommt auch einem so vor, als ob KI und nicht Menschen die Mails (Tickets) beantworten, da auf die Problematik nicht eingegangen wird, sondern in jeder 2. Antwort auf die vermittelnde Plattform geschoben wird.

Pros

Eine Integration in bestehende Prozesse war bisher nicht möglich, da die Software fehleranfällig ist. Es werden Synchronisationsfehler angezeigt, Daten nur teilweise übertragen. Vorteil erschließt sich mir bis jetzt nicht. Aber schlecht ist das alle bisherigen Buchungen und Kalender blockiert werden anstatt zu synchronisieren. Gerade jetzt kurz vor den Feiertagen besonders ärgerlich.

Cons

Es gibt keinen telefonischen Support. Bei der Übertragung von booking.com sind alle Preise und Verfügbarkeiten verschwunden. Alle accounts bei booking.com wurden seitens des Channel Managers gesperrt und seit Stunden nicht wieder freigegeben. Eine Wiederherstellung der Daten wurde zugesichert per Ticket (einzigste Kommunikationsform, welche sehr schleppend und zeitlich verzögert läuft) aber ist bis heute nicht erfolgt. Bei wiederholter Anfrage wird auf erneute Eingabe der Daten verwiesen.

Alternatives Considered

Smoobu

Reasons for Switching to Beds24

Aufgrund der umfangreichen Produktpalette hatte ich auch Kompetenz und Support erwartet. Stattdessen ist mir ein Schaden entstanden. Leider ein Irrtum mit dieser Plattform

Response from Beds24.com

We are sorry you had problems and can understand your anger.

When you reported your issue we got in touch with Booking.com who confirmed:

1. Your properties were part of an experimental on-boarding process which cuts out the step were you confirm the connection before Booking.com removes prices and availability from their system.

2. Booking.com was not able to restore your data.

We never had your data and never told you that we could restore it.

We informed you about this straight away and also explained to you that you need to set prices in Beds24 so we can send them to Booking.com to replace the prices they deleted.

It is normal and documented that after the connection with a channel manager is confirmed Booking expects the prices and availability to be send from the channel manager.

You never entered all your prices in Beds24 which caused what you describe as "blocked" and incomplete".

All your tickets (ex. some of the many duplicates you sent) were answered timely.

David L.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Simply the best PMS solution

Reviewed on 28/05/2020

I love it. It does everything I want it to and I have total control of everything. With previous...

I love it. It does everything I want it to and I have total control of everything. With previous PMS's I have used, if there was an issue with, say one of my Airbnb listings, I would have to wait to raise a support ticket and get the PMS company to try and figure out the problem. With beds24, the tools to do that are at my disposal. 9 times out of 10 I'm able to fix a problem straight away myself. When I can't, the support are there within 24 hours (every time) to help. That being said, this is the most bug-free system I have used. So far the only issues which have come up have been of my making.

Pros

The best feature of this product is the flexibility. Thanks to the auto action function, you can make the system do almost anything you want it to. In an age of increased efficiency and automation, this makes beds24 the ideal product. I'm still only just realising half of the things I can automate, meaning that as I continue using the product, I will be able to continue increasing my efficiencies. The next best, but very much related, characteristic is its ability to integrate with other systems. There's no point trying to be the best at everything. Beds24 gets the nuts and bolts perfect, then makes sure you can hook into other systems extremely easily to fine tune your total tech package.

Cons

Because it is a completely DIY system, it can be quite daunting getting set-up. You have to figure out how to do everything by following the self-help guides. Having said that, you can pay for support sessions if you're finding it difficult. But I would say the only fault of the system is it may turn some people away for not knowing what they have to do. Get past that, and you're in for a wonderful reward.

Alternatives Considered

Guesty

Reasons for Choosing Beds24

I had a horrible experience with my previous PMS provider. I am so glad to have moved on.

Switched From

CiiRUS

Reasons for Switching to Beds24

Guesty would have cost me over AUD$3000 per month. Beds24 is costing me under $200 per month. On top of that, all I have to pay is $120 per month for my integrated guest app and $120 per month for my integrated cleaning and maintenance app, so I am only paying around 15% what I would have. With either solution, I need to pay for Pricelabs on top of that.
Showing 5 reviews of 58 Read all reviews

Beds24 FAQs

Below are some frequently asked questions for Beds24.

Beds24 offers the following pricing plans:

  • Starting from: $9.90/month
  • Pricing model: Subscription
  • Free Trial: Available

Beds24 has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages Beds24 supports

Beds24 supports the following devices:

Beds24 integrates with the following applications:

Authorize.Net, Autohost, BitPay, Breezeway, ChargeAutomation, Chekin App, Duve, Facebook, Flexkeeping, Google Calendar, HelloShift, Host PMS, Integromat, Jomres, KashFlow, Mailchimp, Mybooking, PayPal, Paymill, Poster POS, PriceLabs, QuickBooks, Stripe, Triptease, Vikey, Whistle, Xero, iCalendar

Beds24 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Beds24.