BotXO

BotXO is a powerful AI Chatbot builder

4.3 /5 (12 reviews) Write a Review!

BotXO Overview

What is BotXO?

About BotXO

A Danish & Spanish tech startup providing a Conversational AI Platform where SMEs and Enterprises can build AI chatbots without any coding. BotXO customers span across 13 countries in Europe and the US. BotXO is trusted by brands such as Carlsberg, Booking.com, Rockwool, Trustpilot, KPMG, Deloitte, Zendesk and AKQA.

The mission behind the BotXO Platform is to make AI accessible and easy to use for non coders too. BotXO’s main market is Europe, and by offering Conversational AI that understands local European languages and tools that any line-of-business employee can use, it enables European companies to enter the AI era faster and capture the opportunities therein.

The BotXO technology is 100% proprietary and European-built. An independent research paper from March 2020, conducted by experts in Natural Language Processing & Machine Learning from Copenhagen University and the Alexandra Institute have proven that BotXO’s language models outperform those of Google and other international companies.

BotXO Overview

Pricing

Starting from
€500.00/month

Pricing options

Free Trial
Subscription
Value for money

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime


BotXO Features

Devices
Business size
S M L
Markets
Canada, Europe, Germany, United Kingdom, United States
Supported Languages
Danish, Dutch, English, Finnish, French and 7 others, German, Italian, Norwegian, Polish, Spanish, Swedish, Ukrainian

Screenshots

BotXO screenshot: Pre-built chatbot templates with editing capabilities
BotXO screenshot: Pre-built chatbot templates with editing capabilities BotXO screenshot: Natural language understanding for customer support teams BotXO screenshot: E-commerce chatbot with product suggestions

BotXO Reviews

BotXO Reviews

Overall rating
4.3
/
5
Excellent
6

Very good
4

Average
2

Poor
0

Terrible
0

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.6
83% recommended this app
David E.

Strong & very reasonably priced bot solution from a service oriented company.


Casper M.

Bot software that works

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.


Mark D.

Fantastic platform to build your chat bot!

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example.


Benjamin D.

Worth the monet


Peder R.

Great software to build your chatbot

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.


David E.
Industry: Entertainment
Company size: 201-500 Employees

Strong & very reasonably priced bot solution from a service oriented company.

Used Weekly for 1-5 months
Reviewed on 15/04/2020
Review Source: Capterra

Pros

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here!

(Some handholding by the BotXO service team was needed though! Which brings us to the next point...)

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with.

And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly.

The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Cons

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules.

Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps.

There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support)

Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.

Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Casper M.
Industry: Consumer Services
Company size: Self Employed

Bot software that works

Used Daily for 6-12 months
Reviewed on 27/02/2020
Review Source: Capterra

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Pros

The integration options. Secondary the drag n drop interface, where you build your magic.

Cons

Like any other skill you try to learn, it takes time before you master the skill.

Response from BotXO

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mark D.
Industry: Food & Beverages
Company size: 51-200 Employees

Fantastic platform to build your chat bot!

Used Daily for 1-5 months
Reviewed on 26/05/2020
Review Source: Capterra

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example.

Pros

The one thing that stood out from the start was the ease to work with BotXO: The intuitive use of the platform itself and the support from our Customer Success manager. With their help, we were able to launch our first version in 2 weeks, and one week was due to me not having enough time to work on it full time.

Cons

I would like some more easy options to export items / flows for translation to another languages.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Benjamin D.
Industry: Insurance
Company size: 501-1,000 Employees

Worth the monet

Used Weekly for 2+ years
Reviewed on 27/02/2020
Review Source: Capterra

Pros

Easy to get started
NLU
Webhook
Great support and people that are dedicated and listen to inputs. Worth the money

Cons

The lack of Analytics data
The confusing setup when the bot is large

Response from BotXO

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Peder R.
Industry: Education Management
Company size: 501-1,000 Employees

Great software to build your chatbot

Used Other for 6-12 months
Reviewed on 26/02/2020
Review Source: Capterra

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Pros

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Cons

Not really any, I feel like this is a great choice.

Response from BotXO

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.8/10
Based on 12 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

BotXO Pricing

BotXO Pricing

Starting from
€500.00/month
Free Trial
Subscription
Value for money

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

Value for Money
4.3/5
Based on 12 user ratings
Compare value for money rating with alternatives
Compare with alternatives

BotXO Features

BotXO Features

API
Activity Dashboard
Analytics
Collaboration Tools
Data Capture and Transfer
Data Extraction
Data Filtering
Data Import
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Multi-Language
Predictive Analytics
Real Time Data
Reporting & Statistics
Secure Data Storage
Sentiment Analysis
Third Party Integration
Workflow Management
Features
4.3/5
Based on 12 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for BotXO

Additional information for BotXO

Key features of BotXO

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Language
  • Sentiment Analysis
  • Third Party Integration

Benefits

"Intuitive BotXO AI Chatbot Builder & AI Manager made for line of business people."

"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish and more."

"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."

"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."

"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."

"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."

"Rich analytics tool to understand user journeys and improve performance."

"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."

"From do it yourself to end-to-end solution: Get the help you need from the BotXO customer community, BotXO humans, BotXO Supportbot or our partner network."

"Extensive, continuously updated documentation, how-to videos and deep-dive guides."

BotXO FAQs

BotXO FAQs

Below are some frequently asked questions for BotXO.

Q. What type of pricing plans does BotXO offer?

BotXO offers the following pricing plans:

Starting from: €500.00/month

Pricing model: Subscription

Free Trial: Available

https://www.botxo.ai/pricing/ Pricing is based on three tiers: BOTXO Essential: €500/month All essential features 1 live* bot Unlimited chats 1 Admin User Standard terms BOTXO Business: €800/month All essential features+ 3 live* bots Unlimited chats Platform User Roles Analytics API Conversational AI API Standard terms BotXO Enterprise: €1500/month All essential features+ 5 live* bots 500.000 chats** / month Platform User Roles Analytics API Conversational AI API Advanced Monitoring Single-Sign-On Enterprise terms, SLA and guaranteed uptime

Q. What are the main features of BotXO?

BotXO offers the following features:

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Language
  • Sentiment Analysis
  • Third Party Integration

Q. Who are the typical users of BotXO?

BotXO has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does BotXO support?

BotXO supports the following languages:

Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Spanish, Swedish, Ukrainian

Q. What type of pricing plans does BotXO offer?

BotXO has the following pricing plans:

Subscription

Q. Does BotXO support mobile devices?

We do not have any information about what devices BotXO supports

Q. What other apps does BotXO integrate with?

BotXO integrates with the following applications:

Facebook, Freshdesk, Google Calendar, JIRA, Microsoft Azure, Pipedrive, Salesforce App Cloud, SendGrid, Slack, Zendesk

Q. What level of support does BotXO offer?

BotXO offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials