800response

Lead management, call tracking & customer analytics solution

About 800response

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

Pricing starting from:

$250.00/month

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

$250.00/month

  • Free Trial
  • Free Version
  • Subscription

Features

Total features of 800response: 50

  • Activity Tracking
  • Ad hoc Reporting
  • Archiving & Retention
  • Automatic Call Distribution
  • CRM Software
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Tracking Software
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management Software
  • Contact Database
  • Conversion Tracking
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Data Verification
  • Engagement Tracking
  • Geotargeting
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture Software
  • Lead Database Integration
  • Lead Generation Software
  • Lead Management Software
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Monitoring
  • Multi-Campaign
  • Performance Metrics
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Monitoring
  • Recording
  • Reporting/Analytics
  • Scheduled / Automated Reports
  • Scheduled Recording
  • Scorecards
  • Search/Filter
  • Task Progress Tracking
  • Trend / Problem Indicators
  • Visitor Tracking
  • Visual Analytics

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Reviews

Overall rating

4.8 /5
(49)
Value for Money
4.3/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support Software
4.8/5

Already have 800response?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 49
Jon L.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for customer service auditing!

Reviewed on 29/12/2020

Pros

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Cons

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Response from 800response

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Larry R.
Overall rating
  • Industry: Consumer Goods
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Exceptional People with a Great Product

Reviewed on 03/06/2021

Again, the staff, both customer-facing and back-end engineering are outstanding people who are a...

Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.

Pros

Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.

Cons

The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.

Response from CallFinder

Thank you for the high praise, Larry! We're so glad that our solution has helped your contact center. We are always here to assist you with anything you need, and we'll be sure to pass along your feedback to the rest of the team!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Marketing Director

Reviewed on 21/03/2019

Customer service was decent when I had an issue. Website definitely needs some updating.

Customer service was decent when I had an issue. Website definitely needs some updating.

Pros

I like that it tracks the calls & the phone numer

Cons

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Response from 800response

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Michael L.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Solid customer interaction tool

Reviewed on 19/03/2020

We were trying to roll out a new product; and as part of that - introduce a new method of customer...

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Pros

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Cons

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Response from 800response

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Kristin G.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Helps Streamline our Marketing Efforts

Reviewed on 03/09/2020

We are very happy with 800response and would not hesitate to recommend them to other businesses.

We are very happy with 800response and would not hesitate to recommend them to other businesses.

Pros

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

Cons

If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)

Response from 800response

Thanks for the awesome review and suggestion for our platform. We're glad that our services are helping you make marketing decisions, and we will pass along your feedback to our Development Team. Thanks for choosing 800response!

Showing 5 reviews of 49 Read all reviews

800response FAQs

Below are some frequently asked questions for 800response.

800response offers the following pricing plans:

  • Starting from: $250.00/month
  • Pricing model: Per Feature
  • Free Trial: Not Available

800response has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

800response supports the following languages:

English

800response supports the following devices:

800response integrates with the following applications:

Microsoft Excel

800response offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

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