800response

Lead management, call tracking & customer analytics solution

4.8 /5 (44 reviews) Write a Review!

800response Overview

What is 800response?

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

800response Overview

Pricing

Starting from
$250.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts from $250 per month.


800response Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

800response video

800response Reviews

800response Reviews

Overall rating
4.8
/
5
Excellent
36

Very good
7

Average
1

Poor
0

Terrible
0

Value for Money
4.4
Features
4.6
Ease of Use
4.7
Customer Support
4.8
98% recommended this app
Jon L.

Great for customer service auditing!


Michael L.

Solid customer interaction tool

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.


Verified Reviewer

Marketing Director

Customer service was decent when I had an issue. Website definitely needs some updating.


Michael R.

Awesome Customer Support


Carey S.

800response is a huge part of our business

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.


Jon L.
Industry: Construction
Company size: 51-200 Employees

Great for customer service auditing!

Used Daily for 6-12 months
Reviewed on 29/12/2020
Review Source: Capterra

Pros

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Cons

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Response from 800response

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Michael L.
Industry: Construction
Company size: 11-50 Employees

Solid customer interaction tool

Used Daily for 6-12 months
Reviewed on 19/03/2020
Review Source: Capterra

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Pros

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Cons

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Response from 800response

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 201-500 Employees

Marketing Director

Used Weekly for 1+ year
Reviewed on 21/03/2019
Review Source: Capterra

Customer service was decent when I had an issue. Website definitely needs some updating.

Pros

I like that it tracks the calls & the phone numer

Cons

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Response from 800response

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Michael R.
Industry: Construction
Company size: 51-200 Employees

Awesome Customer Support

Used Daily for 2+ years
Reviewed on 31/12/2020
Review Source: Capterra

Pros

Very easy to use. Customer Service & Support is outstanding!

Cons

None that come to mind. We’ve used this product for many years & will continue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Carey S.
Industry: Building Materials
Company size: 11-50 Employees

800response is a huge part of our business

Used Daily for 2+ years
Reviewed on 19/03/2020
Review Source: Capterra

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Pros

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Cons

AT this time I do not have any cons regarding this software.

Response from 800response

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.1/10
Based on 44 user ratings
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800response Pricing

800response Pricing

Starting from
$250.00/month
Free Trial
Subscription
Value for money

Pricing starts from $250 per month.

Pricing starts from $250 per month.

Value for Money
4.4/5
Based on 44 user ratings
Compare value for money rating with alternatives
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800response Features

800response Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4.6/5
Based on 44 user ratings
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Categories

Additional information for 800response

Additional information for 800response

Key features of 800response

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

800response FAQs

800response FAQs

Below are some frequently asked questions for 800response.

Q. What type of pricing plans does 800response offer?

800response offers the following pricing plans:

Starting from: $250.00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing starts from $250 per month.

Q. What are the main features of 800response?

800response offers the following features:

  • Call Recording
  • Call Routing
  • Campaign Management
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Verification
  • Drill Down
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Scoring
  • Performance Metrics
  • Prospecting Tools

Q. Who are the typical users of 800response?

800response has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does 800response support?

800response supports the following languages:

English

Q. Does 800response support mobile devices?

We do not have any information about what devices 800response supports

Q. What other apps does 800response integrate with?

800response integrates with the following applications:

Microsoft Excel, improveit 360

Q. What level of support does 800response offer?

800response offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support