About Dashly
For Marketers:
Collect leads and their rich data
Get all your user communications from different channels to one inbox
Launch nurturing campaigns and drive your leads to sale
Analyze your funnel and campaigns results
For Product Managers:
Identify and remove bottlenecks in your funnel
Understand your user journey
Build your onboarding campaigns for segments based on rich user data
Gather feedback and learn from live chat data to improve your actions
Win customers back with targeted campaigns
For Customer Experience Teams:
Respond quickly to users requests
Easily answer customers questions with the knowledge base
Track your CSAT and launch NPS campaigns
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- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Dashly helps to convert more leads and warm them up for the Sales team. Good alternative to...
Reviewed on 23/06/2020
I am responsible for lead generation at Belkins. My goal is to provide our sales team the hottest...
I am responsible for lead generation at Belkins. My goal is to provide our sales team the hottest and qualified leads.
When we launched Belkins website and started paid ads we need to convert the new traffic into leads. We used Intercom before. When I tried to test my ideas on how to capture the leads - I realized that I need to wait for my dev team for advanced setting.
Here Dashly came in. It has the tool to map the events for triggered messages. So no code skills required.
Dashly helped to convert the new visitors from paid ads into leads. It Tracks the behavior of every visitor and sends triggered pop-ups to the “hottest” people that are ready to leave email and try Belkins services.
Pros
It fully covered all the jobs that Intercom did for us. And it is more affordable.
It seems that their support team 24/7 here - they are ready to help and assist you in making your ideas live.
Cons
We have a one-page application website. It took some time to set up tracking on it. I suppose it is more about our complex way to improve our SEO. One page apps are not widespread and again Dashly team helped us to cover this issue.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best priced and easy to use
Reviewed on 17/03/2023
I have connected with Dashly support via the chat widget from within the account and they have...
I have connected with Dashly support via the chat widget from within the account and they have always responded within 24 hours. I also felt that they genuinely care about ensuring my account is properly set up and I have a good experience with the software.
Pros
The most important Dashly feature for me is the ability to use my own brand. The emails come from my own domain, there is no Dashly branding.The best Dashly feature in my opinion is the ability to view all messages in one location and know all the necessary details about each lead. You can then follow up with each lead via email and they can see a history of their interaction/messages when they visit the website again.Having a great-looking website is not enough, you'll need something like Dashly to perform that necessary little push to get website visitors to engage.Dashly is very easy to use. They have an easy to understand articles and videos explaining how to use the features. I have used some other apps similar to Dashly in the past and felt that a technical background was needed to fully make use of each feature being offered, but Dashly is so user-friendly.
Cons
I wish there was an ability to use multiple email domains. The chatbots can be used on multiple websites but I think we are only allowed to use one email domain when sending a copy of the conversation to a lead.
Alternatives Considered
IntercomReasons for Choosing Dashly
11Sight is great for on-the-spot discussions with leads but it has no chatbot feature.Switched From
11SightReasons for Switching to Dashly
Intercom is too expensive.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Dashly isn't dashing, as it lacks many features.
Reviewed on 17/12/2020
We're happy and satisfied with the Dashly earlier but soon after they stopped providing the very...
We're happy and satisfied with the Dashly earlier but soon after they stopped providing the very essential features like Leadbot and charging extra for those features calling them as Add-ons. We feel disappointed. Secondly, there so many bugs and glitches as even there's no HTML email/message editor.
Pros
It's super simple and easy to deploy. We love the tracking and trigger based pop-ups. Their support is also good.
Cons
We're very much disappointed by their always changing pricing plans and not even included the very basic feature like LeadBot in their standard plans and rather always charging extra for the very basic features like Leadbot or Twitter and Whatsapp integrations which is provided by other similar tools/companies for free.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Replacement for Intercom
Reviewed on 07/04/2023
Really great customer service which I guess you would expect from a company that specializes in...
Really great customer service which I guess you would expect from a company that specializes in that. Lots of information to help guide you but not overwhelming either.
Pros
It was extremely easy to set up. It was a long day and I wasn't sure if I wanted to implement it into my site yet. I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now. I truly wish I had found them earlier!
Cons
So far I'm happy with them. They've thought of a lot of nice UX parts of their product that I like. If I had to complain, it's mainly that I wish they were around sooner than I found them.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Perfect tool to communicate with and support prospects and customers
Reviewed on 08/03/2023
Overall, Dashly is a must-have for businesses looking to improve their customer communication and...
Overall, Dashly is a must-have for businesses looking to improve their customer communication and support processes. Their knowledge base and support from their team is top notch.
Pros
Dashly is an outstanding communication platform that streamlines communication between businesses and their customers. The user interface is intuitive and user-friendly, making it easy to manage customer inquiries and support requests.
Cons
The only downside to having so many features is that you have to learn how to best use their features. I am constantly finding a new feature that would be so helpful (great problem to have) but it takes time to get a feel for what you should be using to maximize your use!
Reasons for Choosing Dashly
Was recommended by a friend who also made the switch from intercom. Similar features at a much more affordable price for small teams like ours.Switched From
IntercomDashly FAQs
Below are some frequently asked questions for Dashly.Q. What type of pricing plans does Dashly offer?
Dashly offers the following pricing plans:
- Starting from: $39.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing is based on the number of unique visitors and the features you select. It could be a Business chat or an Automation plan. Business chat is the best for direct messaging: sales on the website, support in the product. Automation plan is ideal for advanced messaging: Lead qualification, onboarding campaigns, nurturing sequences, and analytics.
Q. Who are the typical users of Dashly?
Dashly has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dashly support?
Dashly supports the following languages:
English
Q. Does Dashly support mobile devices?
Dashly supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Dashly integrate with?
Dashly integrates with the following applications:
CalendarHero, Calendly, Dialogflow, Facebook Live, Google Analytics 360, Instagram, Kommo, Meta for Business, Mixpanel, OpenCart, PrestaShop, Slack, Telegram, Viber, WhatsApp API, WooCommerce, WordPress, Zapier, Zendesk Suite
Q. What level of support does Dashly offer?
Dashly offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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