Dashly
About Dashly
For Marketers:
Collect leads and their rich data
Get all your user communications from different channels to one inbox
Launch nurturing campaigns and drive your leads to sale
Analyze your funnel and campaigns results
For Product Managers:
Identify and remove bottlenecks in your funnel
Understand your user journey
Build your onboarding campaigns for segments based on rich user data
Gather feedback and learn from live chat data to improve your actions
Win customers back with targeted campaigns
For Customer Experience Teams:
Respond quickly to users requests
Easily answer customers questions with the knowledge base
Track your CSAT and launch NPS campaigns
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- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Top-notch conversational marketing platform
Reviewed on 27/03/2023
Pros
Dashly is a so-called "conversational marketing platform" that comes with chatbots to provide top-notch support (it's almost impossible for us as a small business to provide 24/7 support. This is how we get some rest!), pop-ups to grow your email list, a knowledge base, email marketing automation and more. Getting set up was fairly straightforward, thanks to the starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base. Unlike some of its competitors, Dashly stands out for its simple and clean interface.
Cons
The knowledgebase design definitely needs some more love. Also I'm not a huge fan of the thin line icons in the backend.
Reasons for Switching to Dashly
We chose Dashly for its ease of use, value for money and clean user interface.- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best priced and easy to use
Reviewed on 17/03/2023
I have connected with Dashly support via the chat widget from within the account and they have...
I have connected with Dashly support via the chat widget from within the account and they have always responded within 24 hours. I also felt that they genuinely care about ensuring my account is properly set up and I have a good experience with the software.
Pros
The most important Dashly feature for me is the ability to use my own brand. The emails come from my own domain, there is no Dashly branding.The best Dashly feature in my opinion is the ability to view all messages in one location and know all the necessary details about each lead. You can then follow up with each lead via email and they can see a history of their interaction/messages when they visit the website again.Having a great-looking website is not enough, you'll need something like Dashly to perform that necessary little push to get website visitors to engage.Dashly is very easy to use. They have an easy to understand articles and videos explaining how to use the features. I have used some other apps similar to Dashly in the past and felt that a technical background was needed to fully make use of each feature being offered, but Dashly is so user-friendly.
Cons
I wish there was an ability to use multiple email domains. The chatbots can be used on multiple websites but I think we are only allowed to use one email domain when sending a copy of the conversation to a lead.
Alternatives Considered
IntercomReasons for Choosing Dashly
11Sight is great for on-the-spot discussions with leads but it has no chatbot feature.Switched From
11SightReasons for Switching to Dashly
Intercom is too expensive.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
If you get 1 account with extra pay for 3 more leadbots, you may find that only 1 is useful
Reviewed on 18/03/2023
Good support and easy development process but with great limitations
Good support and easy development process but with great limitations
Pros
The straightforward bot development process
Cons
Not only do the bots not support some basic features (like resetting the bot or calling the client by name when provided and I found about 10 more), but if for example you pay for 3 additional bots then they have to have the same name and avatar which makes them non-functional for different purposes and sites. (It's like having only 1 bot and its clone brothers). If you really want 3 completely different bots you have to pay for 3 different accounts (admin / site)
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Robust Lead Generation and Customer Engagement on your website
Reviewed on 06/04/2023
Pros
User-friendly platform and clean UI with lots of features to easily engage with visitors on your website. The ability to customize the chatbot to work for your business's specific needs and requirements.
Cons
I would like the ability to integrate the welcome bot without purchasing as an add-on. Limited number of leadbots and triggered messages per plan.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Replacement for Intercom
Reviewed on 07/04/2023
Really great customer service which I guess you would expect from a company that specializes in...
Really great customer service which I guess you would expect from a company that specializes in that. Lots of information to help guide you but not overwhelming either.
Pros
It was extremely easy to set up. It was a long day and I wasn't sure if I wanted to implement it into my site yet. I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now. I truly wish I had found them earlier!
Cons
So far I'm happy with them. They've thought of a lot of nice UX parts of their product that I like. If I had to complain, it's mainly that I wish they were around sooner than I found them.
Dashly FAQs
Below are some frequently asked questions for Dashly.Q. What type of pricing plans does Dashly offer?
Dashly offers the following pricing plans:
- Starting from: $39.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is based on the number of unique visitors and the features you select. It could be a Business chat or an Automation plan. Business chat is the best for direct messaging: sales on the website, support in the product. Automation plan is ideal for advanced messaging: Lead qualification, onboarding campaigns, nurturing sequences, and analytics.
Q. Who are the typical users of Dashly?
Dashly has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dashly support?
Dashly supports the following languages:
English
Q. Does Dashly support mobile devices?
Dashly supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Dashly integrate with?
Dashly integrates with the following applications:
CalendarHero, Calendly, Dialogflow, Google Analytics 360, Instagram, Kommo, Meta for Business, Mixpanel, OpenCart, PrestaShop, Slack, Telegram, Viber, WooCommerce, WordPress, Zapier, Zendesk Suite
Q. What level of support does Dashly offer?
Dashly offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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