SpotOn

4.3 (312)
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Restaurant POS for payment processing

About SpotOn

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.


Images

SpotOn Software - SpotOn POS
SpotOn Software - SpotOn Touchscreen Point of Sale Station
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
SpotOn Software - SpotOn Handheld
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SpotOn video
SpotOn Software - SpotOn POS
SpotOn Software - SpotOn Touchscreen Point of Sale Station
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
SpotOn Software - SpotOn Handheld

Not sure about SpotOn? Compare with a popular alternative

Starting Price

No pricing found
$69.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

176
62

Integrations

29
42

Ease of Use

4.3 (312)
4.4 (204)

Value for Money

4.3 (312)
4.2 (204)

Customer Service

4.3 (312)
4.3 (204)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.3 /5
(312)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support Software
4.3/5

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Showing 5 reviews of 312
Rick
Rick
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A True Game Changer

Reviewed on 30/01/2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Juliane
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

SpotOn Review for Multiple Brands & Locations

Reviewed on 22/02/2023

Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it...

Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it feels at times that their support teams are learning as they go. There are things we have had to figure out on our own with loyalty, gift card processing, email marketing, etc. Sense of urgency when it comes to support is an area of opportunity for SpotOn on, but [sensitive content hidden] and the other members of the Restaurant Success Team have been able to jump in and assist as needed.

Pros

The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!

Cons

Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.

Response from SpotOn

We appreciate your feedback, Juliane. We will be sure to pass this along to the Restaurant Success Team! Small businesses are at the core of local communities, and we're proud to help support you and your business.

Michele
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Terrible Terrible company

Reviewed on 16/04/2024

Terrible
Worse service you can ask for.
Hearing conflicting prices from 2 people

Terrible
Worse service you can ask for.
Hearing conflicting prices from 2 people

Pros

Nothing
They did not even install it yet
I can rolled before 1 week.and I was still billed

Cons

They keep changing the fees and coming up with more.
They lie

Response from SpotOn

Michele, we apologize for the billing issues you've been experiencing. We'd like to rectify this situation as soon as possible - can you please reach out to us at [email protected], and we'll make sure someone is in touch with you so we can ensure your troubles are resolved.

Angela
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Customer Support

Reviewed on 11/03/2024

We have not had any major issues. Ease of use and building menus and making changes is a great...

We have not had any major issues. Ease of use and building menus and making changes is a great benefit. Customer service has been great.

Pros

[sensitive content hidden] assisted us in making sure we were able to make our expo screen work to fit our needs. If he was not able to assist with features we wanted to be able to use, he researched how to make them work for us.
[sensitive content hidden] has always been a great help with questions regarding answered quickly and made sure I was passed on to the correct person, to assist us.

Cons

The order entering screen is sometimes way more steps than it seems it should be.

Response from SpotOn

We appreciate the feedback, Angela, and thank you for taking the time to leave us a review. We're happy to hear about your experience with our customer support team and look forward to continuing to help you grow your business.

Calar
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Dymond Experience Review

Reviewed on 17/11/2023

Most of my business comes through them because that’s where I direct my customers so there’s a...

Most of my business comes through them because that’s where I direct my customers so there’s a trust there

Pros

The convenience of the system and the help creating a menu and their hands on approach to getting me set up.

Cons

I don’t like that my accounts has been charged 3 different times for amounts that should not have. They are in the process of rectifying it but it’s an inconvenience

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing SpotOn

More Quality Service and a better explanation of their work and what I wanted aligned with them

Switched From

ChowNow

Reasons for Switching to SpotOn

It felt right and aligned with the direction I wanted for my business

Response from SpotOn

Thank you for the feedback, Calar. We're happy to hear about your experience with menu creation and our support team. We apologize for the difficulty with the charges - if you have any more issues with this, please don't hesitate to reach us at [email protected]. We look forward to continuing to help you grow your business.

Showing 5 reviews of 312 Read all reviews

SpotOn FAQs

Below are some frequently asked questions for SpotOn.

SpotOn offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Subscription pricing starts at $99/month. A free plan is available. Contact SpotOn for more information.

SpotOn has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

SpotOn supports the following languages:

English

SpotOn supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SpotOn integrates with the following applications:

7shifts, Apple Pay, Auto Decision Platform, BevSpot Food and Beverage Management, Compeat, Craftable, DAVO, DolceClock, DoorDash, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo

SpotOn offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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