About SpotOn
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.
SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.
SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.
Images
Not sure about SpotOn?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Lightspeed Restaurant
Harbortouch POS
Maitre'D
Lightspeed Retail
Reviews
Already have SpotOn?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Server SpotOn
Reviewed on 16/06/2023
Very easy to use and learn!
Very easy to use and learn!
Pros
The instant percentage tipping. This really comes in handy for restaurant workers like myself, especially with Togo orders.
Cons
Doesn’t accept gift card payments. I have to manually try and enter it for a smaller amount, and sometimes that doesn’t even work.
Response from SpotOn
Thank you for the feedback. We're happy to hear about your experience with our percentage tipping, and we've passed along your feedback on gift card payments to our internal teams. We appreciate you taking the time to leave us a review - we're here to work with you, for you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
SpotOn Delivers Peace of Mind and Profitability
Reviewed on 27/07/2022
Pros
Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.
Cons
We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.Reasons for Switching to SpotOn
We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.Response from SpotOn
Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
spot on is a bunch of liars and scammers !! buyer beware or youll be out 924.00 like me !!
Reviewed on 10/08/2023
terrible company stay away they stole 924 from my account and also never gave me my 200 terminal...
terrible company stay away they stole 924 from my account and also never gave me my 200 terminal fee back !! these guys are crooks !! stay away .. they make up rules as they go...
Pros
nothing at all they lied to me the minute we started doing buisness !!
Cons
everything communication and service is terribble !!
Response from SpotOn
Kevin, we are sorry to hear about your experience. I've looked into your case and spoke to a member of our customer team, Craig, who assisted you a few weeks back. A refund was submitted & our tea confirmed with you that the situation has been rectified. If this is not the case, don't hesitate to contact [email protected] for additional support.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Winner Winner Chicken Dinner, Eischen's Bar and SpotOn
Reviewed on 01/04/2022
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn
Pros
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
Cons
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
Alternatives Considered
Aloha CloudReasons for Choosing SpotOn
Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.Switched From
Aloha CloudReasons for Switching to SpotOn
SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.Response from SpotOn
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Game Changer
Reviewed on 23/04/2020
Spoton has been great from the start from the sales reps presentation to the feedback to the help...
Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.
Pros
The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.
Cons
The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.
Reasons for Choosing SpotOn
Support was horrible in our rates keep going up where are you and transparent. The system will slow down it’s very unstable. Used it for 8 years.Switched From
Heartland Payment ProcessingReasons for Switching to SpotOn
There was really no comparison in the features they offered for 40 to 50% lower with continued free support and updates cloud-based with free mobile back up plus all the marketing you get with the SpotOn platform was a huge deciding factor for us plus our rep was honest about each one of our choices he didn’t downgrade any other company just told us the difference between the competitors. We checked his data and he was 100% honest.SpotOn FAQs
Below are some frequently asked questions for SpotOn.Q. What type of pricing plans does SpotOn offer?
SpotOn offers the following pricing plans:
- Starting from: $25.00/month
- Pricing model: Subscription
- Free Trial: Not Available
SpotOn has simple, flat, and transparent pricing with financing and capital options available. The SpotOn Platform software fee starts at $25/month and includes access to email marketing, reporting, and review management. Hardware pricing varies by device and promotions may apply. Contact SpotOn for more information.
Q. Who are the typical users of SpotOn?
SpotOn has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SpotOn support?
SpotOn supports the following languages:
English
Q. Does SpotOn support mobile devices?
SpotOn supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SpotOn integrate with?
SpotOn integrates with the following applications:
7shifts, ADP, Apple Pay, BevSpot Food and Beverage Management, Compeat, Craftable, DAVO, DolceClock, DoorDash, Gusto, Gusto, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo
Q. What level of support does SpotOn offer?
SpotOn offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SpotOn.
- Restaurant POS Software
- Bar POS Software
- Payment Processing Software
- Point of Sale Software
- Restaurant Management Software
- Food Delivery Software
- Online Ordering Systems
- Reservation & Online Booking Software
- Customer Loyalty Software
- Appointment Scheduling Software
- Retail POS System Software
- Email Marketing Software
- Campaign Management Software
- Feedback and Reviews Management Software
