timetoreply
Email management solution to optimize response rates
4.5 /5 (22 reviews) Write a Review!timetoreply Overview
What is timetoreply?
timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates and team productivity via time tracking and actionable analytics. Professionals can use the solution to measure all incoming and outgoing emails in accordance with service level agreements (SLAs).
timetoreply helps businesses monitor email statistics for individual accounts or group mailboxes, as well as measure the response time for a particular company, agent, or customer. Managers can block irrelevant emails from being tracked and retrieve previous customer interactions from mail logs. timetoreply also lets users download, schedule, and generate comparative reports, and export confidential files in Excel format.
timetoreply facilitates integration with various third-party email service applications such as Microsoft Office 365, Gmail, IMAP, and more. Using the administrative dashboard, professionals can add or remove executives from the system, send invitation links to multiple agents, and manage client API access. It also helps organizations filter reports by date range, email subject, mailbox, or customer name.
timetoreply Overview
Pricing
Pricing options
Pricing is available on a monthly subscription as follows:
1-20 Mailboxes - $15 per mailbox per month
Large/Enterprise - Contact Time To Reply for pricing details.
timetoreply Features
Media
timetoreply Reviews
timetoreply Reviews
Time to Review
We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.
A niche product that could be widely used
Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.
Email Reporting that Works
I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.
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Time to Review
Pros
It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.
Cons
I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).
Response from Time To Reply
Hi Alex
Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights.
Best,
Dane
A niche product that could be widely used
Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.
Pros
This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings.
License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost.
The visual presentation / dashboarding is nice.
Cons
We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention.
The interface is not as intuitive as it could be, nor is the company setup.
Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.
Great software but comes with a price
Pros
It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.
Cons
The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.
Response from Time To Reply
Hi Jasper
Thank you for your review. We really appreciate it and we'll continue to improve the service to ensure that the ROI is worth it for the price.
I'd be happy to offer you a 20% coupon if that would mean the difference of you becoming a customer?
Regards
Dane
Email Reporting that Works
I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.
Pros
The fact that I can setup filters that identify email volume and interactions from specific clients.
Cons
The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.
Response from Time To Reply
Hey Paul
Thanks for the review.
We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period.
Best,
Dane
Good Product to Track Email Response with Fast Use Setup
Pros
Very easy to setup. You can setup a user within a few minutes and start collecting data on the users email response time. Very easy to navigate and reporting is very clear and easy to ready.
Cons
Support is very responsive at first, but if the issue isn't resolved in first response it has sometimes been difficult to get further help from support in resolving the issue and you have to reach out multiple times to get help.
Response from Time To Reply
Hi Tim
Thank you for the review. We'll be sure to up our game with support. We've been innundated with over the past few months but we have hired more staff and will be providing top-level support once again.
You gave us 3/5 for features/functionality, what features/functionality would you like to see in our product going forward?
Best,
Dane
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timetoreply Pricing
timetoreply Pricing
Pricing is available on a monthly subscription as follows:
1-20 Mailboxes - $15 per mailbox per month
Large/Enterprise - Contact Time To Reply for pricing details.
Pricing is available on a monthly subscription as follows:
1-20 Mailboxes - $15 per mailbox per month
Large/Enterprise - Contact Time To Reply for pricing details.
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timetoreply Features
timetoreply Features
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Additional information for timetoreply
Additional information for timetoreply
Key features of timetoreply
- Bounce Tracking
- Contact Management
- Email Monitoring
- Event Triggered Email
- Mailing List Management
timetoreply FAQs
timetoreply FAQs
Below are some frequently asked questions for timetoreply.
Q. What type of pricing plans does timetoreply offer?
timetoreply offers the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available
Pricing is available on a monthly subscription as follows: 1-20 Mailboxes - $15 per mailbox per month Large/Enterprise - Contact Time To Reply for pricing details.
Q. What are the main features of timetoreply?
timetoreply offers the following features:
- Bounce Tracking
- Contact Management
- Email Monitoring
- Event Triggered Email
- Mailing List Management
Q. Who are the typical users of timetoreply?
timetoreply has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does timetoreply support?
timetoreply supports the following languages:
English
Q. Does timetoreply support mobile devices?
We do not have any information about what devices timetoreply supports
Q. What other apps does timetoreply integrate with?
timetoreply integrates with the following applications:
Gmail, Google Workspace, Microsoft Outlook
Q. What level of support does timetoreply offer?
timetoreply offers the following support options:
Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials
We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.