Germain UX

APM solution for identifying the root cause of bugs & issues

About Germain UX

germain APM is a cloud-based and on-premise solution designed to help businesses in industries including finance, healthcare, media, retail, telecommunication and others perform root cause analysis to monitor the performance of applications and servers. Professionals can gain insight into the user experience by tracking visitor behavior and session recordings in compliance with GDPR regulations.

germain APM comes with an administrative dashboard, which allows enterprises to review business processes, application availability, and other operation metrics via charts. Managers can perform a root cause analysis of available technology to analyze browser performance, application codes, SQL network traffic, and more. Moreover, users can aid issue resolution by receiving real-time alerts on data updates or transaction processing via SMS and email.

germain APM offers an application programming interface (API), which allows organizations to modify the system and integrate it with various third-party systems. It enables businesses to automatically monitor databases, servers, applications, files, logs, and key performance indicators (KPIs).

Pricing starting from:


  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)


  • Cloud-based
  • On-premise


Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Supported Languages


Pricing starting from:


  • Free Version
  • Free Trial
  • Subscription


Germain UX Software - 360 degree view of Application, Infrastructure, Business Processes and Users
Germain UX Software - User Behavior, Process Friction
Germain UX Software - User Experience Monitoring & Replay
Germain UX Software - Transaction RCA (sql analysis)
Germain UX Software - Transaction RCA (code analysis)
View 5 more
Germain UX Software - 360 degree view of Application, Infrastructure, Business Processes and Users
Germain UX Software - User Behavior, Process Friction
Germain UX Software - User Experience Monitoring & Replay
Germain UX Software - Transaction RCA (sql analysis)
Germain UX Software - Transaction RCA (code analysis)


Total features of Germain UX: 178

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Anomaly Detection
  • Application Management
  • Application-Level Analysis
  • Audit Management
  • Audit Trail
  • Automated Discovery
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavior Tracking
  • Benchmarking
  • Bottleneck Identification
  • Business Process Automation
  • Business Process Control
  • CRM Software
  • Calendar Management
  • Campaign Analytics
  • Capacity Management
  • Capacity Planning Software
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Configuration Management
  • Container Monitoring
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Connectors
  • Data Extraction Software
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization Software
  • Database Monitoring
  • Dependency Tracking
  • Diagnostic Tools
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management Software
  • Engagement Tracking
  • Event Logs
  • FTP Monitoring
  • Financial Analysis
  • Financial Reporting Software
  • For Mobile
  • For Websites
  • Forecasting
  • Forms Automation Software
  • Forms Management
  • Full Transaction Diagnostics
  • Funnel Analysis
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Heatmaps
  • Historical Trend Analysis
  • IP Address Monitoring
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Internet Usage Monitoring
  • Issue Management
  • Issue Tracking Software
  • Key Performance Indicators
  • Keyword Tracking
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Marketing Reports
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Language
  • Multi-Location Monitoring
  • Multiple Data Sources
  • Multiple Site Management
  • Multiple User Accounts
  • Multitenancy
  • Network Analysis
  • Network Resource Management
  • No-Code
  • OLAP
  • Pageview Tracking
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predictive Analytics Software
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Profitability Analysis
  • Publishing/Sharing
  • Purchasing & Receiving
  • Query Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Resource Optimization
  • Risk Alerts
  • Role-Based Permissions
  • Root Cause Analysis
  • Rules-Based Workflow
  • SSL Monitoring
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Testing
  • Scheduled/Automated Reports
  • Scorecards
  • Screen Activity Recording
  • Search/Filter
  • Secure Data Storage
  • Self Service Data Preparation
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Single Sign On Software
  • Site Search Tracking
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Surveys & Feedback
  • Task Management Software
  • Task Progress Tracking
  • Templates
  • Third Party Integrations
  • Threshold Alerts
  • Time on Site Tracking
  • Transaction Monitoring
  • Trend Analysis
  • Trend/Problem Indicators
  • Troubleshooting
  • Uptime Reporting
  • User Interaction Tracking
  • User Journeys
  • User Management
  • User Research Analysis
  • Version Control
  • Visitor Tracking
  • Visual Analytics
  • Visualization
  • Web Traffic Reporting
  • Website Analytics
  • Widgets
  • Workflow Management Software



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Overall rating

4.8 /5
Value for Money
Ease of Use
Customer Support Software

Already have Germain UX?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 129
Md Jahan
Overall rating
  • Industry: Internet
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

"The best APM tool is germain APM"

Reviewed on 21/04/2022

Fantastic! It's helped me a lot in tracking my website, application, user reporting, etc.

Fantastic! It's helped me a lot in tracking my website, application, user reporting, etc.


germain APM is a fantastic functional program for gathering application behavior, website traffic, keeping track of user visits, checking console issues, and triggering operations based on user activity. This program can be used to track a user's application runtime activity. I can track - the HTTP post validates calls, user sessions, and time spent on the app, as well as which pages or products they preferred to spend time on before making a purchase.


Need to improve on the UX area, there are a few front-end tweaks that could improve this tool.

Elena Michelle
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best and only platform you will need for Performance & Monitoring

Reviewed on 30/07/2021

Germain is a platform easy to be intimidated by, but at the same time is the best way to properly...

Germain is a platform easy to be intimidated by, but at the same time is the best way to properly focus your effort. It will give you easily accessible control over the most important aspects of your business.


• What I like the most about Germain is its adaptability, it works for any industry; basically, everyone can benefit from it. It doesn’t matter if you are a small or an enormous company, you will be able to take advantage of the effectiveness of the platform.
• Germain provides all kinds of tools to personalize your experience, to the point that you will feel that it has been created just for you, you will feel a human touch & interest behind it. It certainly gives you the feeling of having all the solutions in just one place.
• The other key point for me is that it will professionally help you identify and fortify your weaknesses. It is an APM platform that goes straight to setting up your goals and assisting you in taking the necessary steps to achieve them.


• Being such a complex application I would appreciate a little more in the educational aspect, what I meant to say is that imagine being a new user, and you follow/use all the features of your interest, and there is a whole other bunch that could help you, but you simply don’t know of them. It is true that the platform showed some instructions, but it was just once, and if you didn’t get it the first time, that’s it, there’s no remainder or description of the menus.
• In my opinion, there should be more connections between the different menus, my point is that for example in the Wizards sections, there are a lot of options that need a previous application added, it would be a nice touch to show somewhere that you can review all your applications in the “Software Menu” or vice versa had the user know that all the options added in the “Software Menu” are key in the use of the Wizard’s tools.
• Last place to improve has nothing to do with performance, and it would be the UI, it’s easy to feel overwhelmed with what you are seeing, and a little artsy touch could help better the user experience and draw attention at first sight.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Review from a "performance test engineer" perspective

Reviewed on 26/06/2020


1.Vast language support, so many people from different countries across the globe will feel comfortable using this tool and very soon and easily get used to all the features it has to offer.

2.Cost effective, value for money accounting to be pocket-friendly not just for enterprise level, but for start ups and mid level companies and with no limit to the industries it can be used for.

3.SLA configuration and customisation capabilities the tool offers


Well, I have nothing to complain about what it already has, but I would like to point what more it can offer from a ‘Performance Test Engineer’ perspective. I would expect any APM tool to be able to identify and filter the real users and virtual users, and it should be able to provide response times of the business processes by filtering the time taken by the tool itself in this process.

For instance, I do load testing using MicroFocus LoadRunner tool for a banking site - a web application and use Dynatrace as an APM. The response times of the business transactions are roughly x+0.3 sec (approximately, this can vary from app to app) when I execute load test with Dynatrace and when I execute a load test without Dynatrace, the response time would be x sec. Because of this reason and for the sake of getting accurate response numbers for the application before go-live, I’ll end up doing a load test with Dynatrace enabled and disabled.This causes more testing efforts and increases cost in the SDLC.

Having a feature to filter real and virtual users, measure accurately the response times of transactions between requests/response without APM time would be great to have!

Response from Germain UX

Thank you for your review. We do have filtering to isolate Real and Virtual users. moreover, the synthetic user click feature that is offered in germainAPM is better than the one provided by HP LoadRunner. HP LoadRunner generates "http/s" traffic than a user would generate but does NOT generate/simulate "real user clicks". germainAPM generates real user clicks and/or http traffic as part of the same or separate scenario. However HPLoadrunner is better for load testing and assessing the scalability of your infrastructure. germainAPM is, in this example of simulating a user, better at proactively detecting any user issues BEFORE the real users would, on a production web application, ecommerce, etc. email us if you need more details about any of this info @

Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Everything you need for Project Monitoring and Analytics, but a little bit pricey

Reviewed on 22/06/2020

The User Experience is a bit overwhelming at first, as I don't know where to start, what is the...

The User Experience is a bit overwhelming at first, as I don't know where to start, what is the feature I would need for my project. There is extensive documents, guide videos but I have to search/browse for a while to get to understand the feature.
I think it should have a Step by Step walk through, lets user pick what project, what they want to track/monitor and come up with a setup guide for their project.


User Replay, very awesome feature, I don't know any other software provide this feature so this is my first time using it on Germain. All users will become my tester, testing the app and if there is a bug I can easily tracing through exact steps to reproduce. Copy the steps or records to send to developer right away without the hassle of asking QA to reproduce, log bug, etc.


Pricing. I think the entry point is a little bit costly for individual developer or small teams. The cost calculator give me estimation of $493/months for about 10,000 users. I understand that Germain provide a lot of features, but I probably don't use everything. Also a Free trial version of 7 days probably not enough to get familiar with the product yet. So in my opinion, having a Free option or lower price points for Individual developer and small team would make the product more competitive.

Response from Germain UX

awesome thanks Nick.

Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Review of germain APM

Reviewed on 16/06/2020

The overall process was great.

The overall process was great.


It was an easy step by step process to register and use of the germain software.
The website is descriptive and user can get a lot of information while navigating in the website.
I have used user sessions recording tools before, but non of them gave me so much insight as i checked in germain APM overview.

Setup wizards on the cloud are easy but in some places a new user cant continue without some more clarifications.


I didn't liked the fact that after 24 h of unused of the application, the free trial environment was disabled, meanwhile in the cloud sign up was specified 7 days.

Response from Germain UX

Thanks for your review and sorry for the inconvenience caused by this free trial expiration rule. we have been significantly growing and temporarily set this rule which we plan to set back to 7 days within the next few months. Thanks again for this feedback! :)

Showing 5 reviews of 129 Read all reviews

Germain UX FAQs

Below are some frequently asked questions for Germain UX.

Germain UX offers the following pricing plans:

  • Starting from: $460.00/one-time
  • Free Trial: Not Available

GermainAPM offers a 45-day trial. available on cloud or on-premise. pricing is based on the benefit a Customer needs in terms of real-time monitoring, analytics and/or automation. - Starter: $460 per month - Unlimited: $11,995/month (unlimited support included)

Germain UX has the following typical customers:

201-500, 501-1,000, 1,001-5,000

Germain UX supports the following languages:


Germain UX supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Germain UX integrates with the following applications:

Angular, Microsoft Azure, NetSuite, React2, SAPDS, Salesforce Essentials, Education Cloud, ServiceNow, Shopify, Siebel CRM,, WordPress

Germain UX offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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