About Email Meter Enterprise

All-in-one email analytics. Email Meter helps companies analyze their email activity to improve workflows and make better decisions. Track and measure email volumes, response times, individual productivity, SLAs and more. Email Meter is available for Gmail and Google Workspace. Email Meter is used by teams from 10 to 10,000, including companies like Shopify, Costco, Fujifilm or Avery Dennison.

Pricing starting from:

$19.00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Email Meter Enterprise

Key benefits of Email Meter Enterprise

- Get detailed analytics and insights on all email activity, including response times, email volumes and more.
- Schedule daily, weekly or custom email reports delivered directly to your inbox.
- Receive email alerts so you never miss important changes in your KPIs and can take action immediately.
- See the full picture of how your team is working and set goals based on real data.

Devices

Business size

S M L

Markets

United Arab Emirates, Australia, Brazil, Canada, Germany, France, Ireland, India, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, United States, South Africa

Supported Languages

English

Pricing starting from:

$19.00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Email Meter Enterprise

Images

Email Meter Enterprise Software - See all your team's email metrics in an easy-to-understand dashboard
Email Meter Enterprise Software - Track your team's productivity, including individual performance on shared mailboxes
Email Meter Enterprise Software - Use filters to segment your analysis
Email Meter Enterprise Software - Keep track of SLAs
Email Meter Enterprise Software - Analyze email data in your BI tool
View 6 more
Email Meter Enterprise video
Email Meter Enterprise Software - See all your team's email metrics in an easy-to-understand dashboard Email Meter Enterprise Software - Track your team's productivity, including individual performance on shared mailboxes Email Meter Enterprise Software - Use filters to segment your analysis Email Meter Enterprise Software - Keep track of SLAs Email Meter Enterprise Software - Analyze email data in your BI tool

Features

Total features of Email Meter Enterprise: 43

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Calendar Management
  • Compliance Tracking
  • Customizable Reports
  • Customization
  • Dashboard Software
  • Data Connectors
  • Data Import/Export
  • Data Visualization Software
  • Email Monitoring
  • Email Tracking Software
  • Employee Activity Monitoring
  • Historical Reporting
  • Key Performance Indicators
  • Monitoring
  • Performance Management
  • Performance Metrics
  • Predictive Analytics Software
  • Productivity Analysis
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Scorecards
  • Search/Filter
  • Shared Inboxes
  • Summary Reports
  • Third Party Integrations
  • Time Series
  • Trend / Problem Indicators
  • Trend Analysis
  • Visual Analytics

Alternatives

Zendesk

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timetoreply

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#2 Alternative to Email Meter Enterprise
timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response...

Salesforce Sales Cloud

4.4
#3 Alternative to Email Meter Enterprise
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Pipedrive

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#4 Alternative to Email Meter Enterprise
Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions...

Reviews

Overall rating

4.8 /5
(17)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
5/5

Already have Email Meter Enterprise?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 17
Natalia S.
Overall rating
  • Industry: Philanthropy
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Get useful data, easily

Reviewed on 12/08/2020

My overall experience was great. When I had a question, the team was responsive, informative, and...

My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.

Pros

What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.

Cons

The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.

Daniela T.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good tool!

Reviewed on 31/08/2021

It's been very good overall, especially every time I have contacted the CS team. Everyone is very...

It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.

Pros

How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.

Cons

The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!

Response from Email Meter

Hi Daniela, thank you for leaving a review! I'm glad to hear that you are
happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!

Chandler C.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Simple solution to monitor email activity

Reviewed on 10/08/2020

Pros

After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Cons

I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.

Brian C.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

I'm so glad I found Emial Meter!

Reviewed on 31/08/2021

With Email Meter, we are able to have trackable KPIs for key team members and set realistic...

With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.

Pros

Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.

Cons

Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.

Alternatives Considered

Zendesk

Reasons for Switching to Email Meter Enterprise

Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me.
Robert H.
Overall rating
  • Industry: Printing
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Email Meter

Reviewed on 19/04/2020

It is incredibly easy to use and gives me an excellent way to track our customer service response...

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.

Pros

I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Cons

It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.

Alternatives Considered

timetoreply

Reasons for Switching to Email Meter Enterprise

They required administrator access to our G Suite account and that would have been a pain to go through our corporate office.
Showing 5 reviews of 17 Read all reviews

Email Meter Enterprise FAQs

Below are some frequently asked questions for Email Meter Enterprise.

Email Meter Enterprise offers the following pricing plans:

  • Starting from: $19.00
  • Pricing model: Free Version
  • Free Trial: Available

Email Meter is offered across four pricing plans that scale with the number of features. Free, Pro: $19/month, Teams: $19/month/user, Enterprise: please contact sales for pricing information.

Email Meter Enterprise has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Email Meter Enterprise supports the following languages:

English

Email Meter Enterprise supports the following devices:

Email Meter Enterprise integrates with the following applications:

Google Data Studio, Google Workspace, Looker, Microsoft Power BI, Slack, Tableau

Email Meter Enterprise offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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