---
description: Detailed reviews on Milvus based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Milvus with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Milvus Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [Milvus](/software/132287/milvus)

# Milvus

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> Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
> 
> Verdict: Rated **4.8/5** by 292 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 292 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Milvus
- **Location**: São Caetano do Sul, Brazil
- **Founded**: 2016

## Commercial Context

- **Starting Price**: $25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Milvus is billed in Brazilian Real. Pricing is per operator, with a minimum of 2 users per plan.
Basic plan: R$95.90 per user, per month.
Titanium plan: R$119.90 per user, per month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Brazil, Canada, Chile, Mexico

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Call Center Management
- Capacity Management
- Chat/Messaging
- Chatbot Software
- Client Portal
- Compliance Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- IT Asset Tracking
- IT Reporting
- Incident Management Software

## Integrations (1 total)

- WhatsApp

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.getapp.ae/directory/1249/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.getapp.ae/directory/1249/service-desk/software)
- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)
- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [Issue Tracking Software](https://www.getapp.ae/directory/580/issue-tracking/software)
- [IT Management Software](https://www.getapp.ae/directory/771/it-management/software)

## Alternatives

1. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (645 reviews)
2. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2209 reviews)
3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4066 reviews)
4. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3396 reviews)
5. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1749 reviews)

## Reviews

### "Recomendo para todos MSP" — 5.0/5

> **Bruno Kim** | *16 February 2026* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ferramenta é voltada para o mercado brasileiro e suas peculiaridades. A maioria dos recursos são utilizadas e trazem benefícios reais.
> 
> **Cons**: Quando assinei, os recursos eram a maioria incluídos no pacote. Agora, novos recursos são pagos, virou uma espécie de shareware.
> 
> No geral, a ferramenta me auxiliou desde o inicio. Acelera minha produção e me ajudou nos controle de chamados.

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### "Excelente custo benefício" — 4.0/5

> **Renato** | *27 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Escalavel, custo x benefício, fácil de utilizar,  bom suporte, atualizações durante o ano, centro de treinamento.
> 
> **Cons**: Falta de algumas funcionalidades,  sugestões de melhorias ainda a melhorar, falta de recursos importantes.
> 
> Excelente custo benefício, uso no dia a dia para gestão de dispositivos e tickets e ajuda muito em diversas tarefas.

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### "Uso Milvus e recomendo\!" — 5.0/5

> **Isadora** | *11 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: O Milvus é uma plataforma estável para operação de suporte. Funciona bem como base do atendimento, transmite confiança para o time e ajuda a profissionalizar a relação com o cliente, especialmente em ambientes com múltiplas demandas simultâneas.
> 
> **Cons**: Nao tenho reclamacoes ou desgostos em relacao ao milvus. Todas as vezes que necessitei de suporte, encontrei bug ou tive duvidas, o suporte auxiliou e resolveu de forma rapida
> 
> Além de atender bem o suporte, a Milvus entrega uma boa visão gerencial. Relatórios, status dos tickets e acompanhamento de volume permitem identificar padrões, ajustar processos e tomar decisões com base em dados reais

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### "Uma ótima parceria\!" — 5.0/5

> **William** | *18 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Com certeza o suporte e a manutenção da ferramenta. Isso é muito importante pro apoio do trabalho em si.
> 
> **Cons**: Não é um desgosto mas, ainda acho a interface pouco amigável. No dashboard inicial tem muita informação porém, nada que se consiga compreender.
> 
> Empresa que trabalho é parceira da Milvus já a mais de um ano e ela tem sido uma ferramenta essencial para clientes internos e externos, em que diz respeito, aos môdulos que utilizamos. Também nos auxilia com inventário geral dos hosts de rede. Estamos satisfeitos e agradecidos pelo apoio.

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### "Avaliação Milvus" — 4.0/5

> **Everton Soares** | *20 January 2026* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Sistema facil de usar, intuitivo e bastante customizavel. Se houver integração com o bom controle se torna melhor e mais facil para administração.
> 
> **Cons**: inventário. acredito que precise melhorar performance e relatorios. Portal do cliente defasado na minha opinião.
> 
> MUito boa. USamos o sistema a mais de 3 anos , facilitou e ajudou em processos internos e de atendimentos.

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## Links

- [View on GetApp](https://www.getapp.ae/software/132287/milvus)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/132287/milvus> |
| de-AT | <https://www.getapp.at/software/132287/milvus> |
| en | <https://www.getapp.com/it-management-software/a/milvus/> |
| en-AE | <https://www.getapp.ae/software/132287/milvus> |
| en-AU | <https://www.getapp.com.au/software/132287/milvus> |
| en-CA | <https://www.getapp.ca/software/132287/milvus> |
| en-GB | <https://www.getapp.co.uk/software/132287/milvus> |
| en-IE | <https://www.getapp.ie/software/132287/milvus> |
| en-NZ | <https://www.getapp.co.nz/software/132287/milvus> |
| en-SG | <https://www.getapp.sg/software/132287/milvus> |
| en-ZA | <https://www.getapp.za.com/software/132287/milvus> |
| es | <https://www.getapp.es/software/132287/milvus> |
| es-CL | <https://www.getapp.cl/software/132287/milvus> |
| es-CO | <https://www.getapp.com.co/software/132287/milvus> |
| es-MX | <https://www.getapp.com.mx/software/132287/milvus> |
| fr | <https://www.getapp.fr/software/132287/milvus> |
| fr-BE | <https://fr.getapp.be/software/132287/milvus> |
| fr-CA | <https://fr.getapp.ca/software/132287/milvus> |
| nl | <https://www.getapp.nl/software/132287/milvus> |
| nl-BE | <https://www.getapp.be/software/132287/milvus> |
| pt | <https://www.getapp.com.br/software/132287/milvus> |
| pt-PT | <https://www.getapp.pt/software/132287/milvus> |

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