About Trengo
Trengo is a smart customer engagement platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.
Using Trengo, enterprises can attach documents in email conversations, send delivery reports to customers, and utilize email templates or canned responses to quickly resolve clients' queries. Managers can filter submitted tickets based on teams, folders, or labels, create follow-up emails, or search and retrieve previous interactions from the database. Businesses can use the drag-and-drop interface to create conversational chatbots and embed them across multiple communication channels to improve customer experience with the brand.
Trengo’s live chat widget allows employees to engage with website visitors, set up triggers and automated greetings, and forward customer queries to specific teams. It facilitates integration with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, and more.
Pricing starting from:
€15.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United Arab Emirates, Argentina, Austria, Australia, Belgium , Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Czechia, Germany, Denmark, Dominican Republic, Ecuador, Estonia, Spain, Finland, France, United Kingdom, Greenland, Greece, Hong Kong SAR China, Croatia, Hungary, Ireland, Israel, Iceland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, Malta, Mexico, Netherlands, Norway, New Zealand, Panama, Peru, Poland, Portugal, Saudi Arabia, Sweden, Singapore, Slovakia, United States, South Africa and 44 others
Supported Languages
Dutch, English, Spanish
Pricing starting from:
€15.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Trengo: 66
Alternatives
Zendesk Suite
osTicket
AgoraPulse
Microsoft 365
Reviews
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- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very nice messaging app
Reviewed on 27/01/2020
Our clients are helped through various channels, served by Trengo
Our clients are helped through various channels, served by Trengo
Pros
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Cons
They changed their pricing plan, with a half year for existing customers.
- Industry: Wholesale
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Useful tool in organisations
Reviewed on 21/04/2020
Good, good support.
Good, good support.
Pros
Integration of several communication channels
Cons
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Alternatives Considered
Microsoft 365Reasons for Switching to Trengo
The integration of communication channels and use within a team.- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great feature richt and easy to use software that saves time
Reviewed on 22/04/2020
Trengo saves us time, brings us closer to our customer and shortens response times.
Trengo saves us time, brings us closer to our customer and shortens response times.
Pros
Everthing in one place with an interface that works like a charm and looks good too.
Cons
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
- Industry: Facilities Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Its a great tool that saves me a lot of time!
Reviewed on 13/01/2020
Pros
Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
Cons
I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
- Industry: Human Resources
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Super communicationtool for the support-team
Reviewed on 28/01/2020
Pros
Easy to use tool to combine all communication channels you have. This way our support-team has one place to answer the question from our clients (from mail to chat, all in one place).
Other pro; Trengo is building rapidly new features. We are now integrating the chatbot for even better communication with our user.
Cons
For the way we use it, it is super! In the future it would be usefull the get even more insights and more smarter marketing automations based on insights. But the way we use it now it is super!
Trengo FAQs
Below are some frequently asked questions for Trengo.Q. What type of pricing plans does Trengo offer?
Trengo offers the following pricing plans:
- Starting from: €15.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Grow: €19 per agent per month billled monthly and €15 per agent per month billled annually • Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually • Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually
Q. Who are the typical users of Trengo?
Trengo has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Trengo support?
Trengo supports the following languages:
Dutch, English, Spanish
Q. Does Trengo support mobile devices?
Trengo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Trengo integrate with?
Trengo integrates with the following applications:
Asana, Gmail, HubSpot CRM, Instagram, Mailchimp, Microsoft Outlook, Pipedrive, Shopify, Slack, Telegram, Trello, Twitter, WooCommerce, Zapier
Q. What level of support does Trengo offer?
Trengo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
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