About Trengo

Trengo is a smart customer engagement platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.

Using Trengo, enterprises can attach documents in email conversations, send delivery reports to customers, and utilize email templates or canned responses to quickly resolve clients' queries. Managers can filter submitted tickets based on teams, folders, or labels, create follow-up emails, or search and retrieve previous interactions from the database. Businesses can use the drag-and-drop interface to create conversational chatbots and embed them across multiple communication channels to improve customer experience with the brand.

Trengo’s live chat widget allows employees to engage with website visitors, set up triggers and automated greetings, and forward customer queries to specific teams. It facilitates integration with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, and more.

Pricing starting from:

€15.00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United Arab Emirates, Argentina, Austria, Australia, Belgium , Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Czechia, Germany, Denmark, Dominican Republic, Ecuador, Estonia, Spain, Finland, France, United Kingdom, Greenland, Greece, Hong Kong SAR China, Croatia, Hungary, Ireland, Israel, Iceland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, Malta, Mexico, Netherlands, Norway, New Zealand, Panama, Peru, Poland, Portugal, Saudi Arabia, Sweden, Singapore, Slovakia, United States, South Africa

Supported Languages

Dutch, English, Spanish

Pricing starting from:

€15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Trengo Software - Trengo collaboration
Trengo Software - Trengo inbox
View 3 more
Trengo video
Trengo Software - Trengo collaboration
Trengo Software - Trengo inbox

Features

Total features of Trengo: 66

  • @mentions
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Recording Software
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Email Management Software
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Personalization and Behavioral Targeting Software
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • SSL Security
  • Screen Sharing Software
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Conferencing Software
  • Virtual Assistant
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management Software

Alternatives

Zendesk Suite

4.4
#1 Alternative to Trengo
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

osTicket

4.3
#2 Alternative to Trengo
osTicket is an open source customer support ticket management software. The application enables you to gather all...

AgoraPulse

4.6
#3 Alternative to Trengo
With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers...

Microsoft 365

4.6
#4 Alternative to Trengo
Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint,...

Reviews

Overall rating

4.5 /5
(20)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support Software
4.3/5

Already have Trengo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 20
Frits
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very nice messaging app

Reviewed on 27/01/2020

Our clients are helped through various channels, served by Trengo

Our clients are helped through various channels, served by Trengo

Pros

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons

They changed their pricing plan, with a half year for existing customers.

Christ
Overall rating
  • Industry: Wholesale
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Useful tool in organisations

Reviewed on 21/04/2020

Good, good support.

Good, good support.

Pros

Integration of several communication channels

Cons

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Alternatives Considered

Microsoft 365

Reasons for Switching to Trengo

The integration of communication channels and use within a team.
Tim
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great feature richt and easy to use software that saves time

Reviewed on 22/04/2020

Trengo saves us time, brings us closer to our customer and shortens response times.

Trengo saves us time, brings us closer to our customer and shortens response times.

Pros

Everthing in one place with an interface that works like a charm and looks good too.

Cons

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Lars
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Its a great tool that saves me a lot of time!

Reviewed on 13/01/2020

Pros

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Cons

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

Theo
Overall rating
  • Industry: Human Resources
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Super communicationtool for the support-team

Reviewed on 28/01/2020

Pros

Easy to use tool to combine all communication channels you have. This way our support-team has one place to answer the question from our clients (from mail to chat, all in one place).
Other pro; Trengo is building rapidly new features. We are now integrating the chatbot for even better communication with our user.

Cons

For the way we use it, it is super! In the future it would be usefull the get even more insights and more smarter marketing automations based on insights. But the way we use it now it is super!

Showing 5 reviews of 20 Read all reviews

Trengo FAQs

Below are some frequently asked questions for Trengo.

Trengo offers the following pricing plans:

Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Grow: €19 per agent per month billled monthly and €15 per agent per month billled annually • Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually • Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually

Trengo has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Trengo supports the following languages:

Dutch, English, Spanish

Trengo supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Trengo integrates with the following applications:

Asana, Gmail, HubSpot CRM, Instagram, Mailchimp, Microsoft Outlook, Pipedrive, Shopify, Slack, Telegram, Trello, Twitter, WooCommerce, Zapier

Trengo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Trengo.