About Trengo

Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.

Using Trengo, enterprises can attach documents in email conversations, send delivery reports to customers, and utilize email templates or canned responses to quickly resolve clients' queries. Managers can filter submitted tickets based on teams, folders, or labels, create follow-up emails, or search and retrieve previous interactions from the database. Businesses can use the drag-and-drop interface to create conversational chatbots and embed them across multiple communication channels to improve customer experience with the brand.

Trengo’s live chat widget allows employees to engage with website visitors, set up triggers and automated greetings, and forward customer queries to specific teams. It facilitates integration with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, and more.

Pricing starting from:

€15.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United Arab Emirates, Argentina, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Czechia, Germany, Denmark, Dominican Republic, Ecuador, Estonia, Spain, Finland, France, United Kingdom, Greenland, Greece, Hong Kong SAR China, Croatia, Hungary, Ireland, Israel, Iceland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, Malta, Mexico, Netherlands, Norway, New Zealand, Panama, Peru, Poland, Portugal, Saudi Arabia, Sweden, Singapore, Slovakia, United States, South Africa

Supported Languages

Dutch, English, Spanish

Pricing starting from:

€15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Trengo Software - Trengo collaboration
Trengo Software - Trengo inbox
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Trengo video
Trengo Software - Trengo collaboration
Trengo Software - Trengo inbox

Features

Total features of Trengo: 66

  • @mentions
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Recording Software
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Email Management Software
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Personalization and Behavioral Targeting Software
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • SSL Security
  • Screen Sharing Software
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Conferencing Software
  • Virtual Assistant
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management Software

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Zoho Desk

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Reviews

Overall rating

4.7 /5
(18)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.7/5

Already have Trengo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 18
Frits P.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very nice messaging app

Reviewed on 27/01/2020

Our clients are helped through various channels, served by Trengo

Our clients are helped through various channels, served by Trengo

Pros

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons

They changed their pricing plan, with a half year for existing customers.

Laurien V.
Overall rating
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A nice program

Reviewed on 21/04/2020

A really nice and user friendly program. I like the layout and how this is working. Improvements...

A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Pros

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Response from Trengo

Hi Lauren,

Thank you for your review and valuable feedback!

It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch).

If you have more questions or feedback for our product, do not hesitate to reach out.

Best,
Luuk

Christ V.
Overall rating
  • Industry: Wholesale
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Useful tool in organisations

Reviewed on 21/04/2020

Good, good support.

Good, good support.

Pros

Integration of several communication channels

Cons

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities.
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Alternatives Considered

Microsoft 365

Reasons for Switching to Trengo

The integration of communication channels and use within a team.
Tim S.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great feature richt and easy to use software that saves time

Reviewed on 22/04/2020

Trengo saves us time, brings us closer to our customer and shortens response times.

Trengo saves us time, brings us closer to our customer and shortens response times.

Pros

Everthing in one place with an interface that works like a charm and looks good too.

Cons

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Lars B.
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Its a great tool that saves me a lot of time!

Reviewed on 13/01/2020

Pros

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Cons

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

Showing 5 reviews of 18 Read all reviews

Trengo FAQs

Below are some frequently asked questions for Trengo.

Trengo offers the following pricing plans:

Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Grow: €19 per agent per month billled monthly and €15 per agent per month billled annually • Scale: €30 per agent per month billled monthly and €25 per agent per month billled annually • Enterprise: €41 per agent per month billled monthly and €35 per agent per month billled annually

Trengo has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Trengo supports the following languages:

Dutch, English, Spanish

Trengo supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Trengo integrates with the following applications:

Asana, Gmail, HubSpot CRM, Instagram, Mailchimp, Microsoft Outlook, Pipedrive, Shopify, Slack, Telegram, Trello, Twitter, WooCommerce, Zapier

Trengo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Trengo.