About NOLA

NOLA AUTOMATION is an auto dialer solution designed to help call centers communicate with customers via various methods including outbound or inbound calls, SMS, emails, live chat, and more. It allows sales teams to analyze customers’ journeys by targeting leads or customers and creating strategic plans.

Agents can utilize the drip automation tool to automatically send text messages, ringless voicemails, or emails to leads on a preconfigured schedule. NOLA AUTOMATION lets teams create marketing campaigns by identifying targeted audience and sending promotional messages or advertisements to the selected group. The application also enables administrators to evaluate agents’ performances and assess customer success rates via key performance indicators (KPIs) including call blocked percentage, average waiting time, first call resolution, and agent turnover rate.

NOLA AUTOMATION offers an API, which lets businesses integrate the system with several third-party platforms, enabling businesses to push and pull data across systems. Other features include communication management, analytics, SSL security, email campaigns, TCPA compliance review, automated reminders, and more.

Pricing starting from:

$0.03

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Markets

Australia, Germany, France, United Kingdom, Ireland and 6 others, India, Italy, Mexico, Netherlands, New Zealand, United States

Supported Languages

English

Pricing starting from:

$0.03

  • Free Trial
  • Free Version
  • Subscription

Images

NOLA Software - NOLA AUTOMATION dashboard
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NOLA video
NOLA Software - NOLA AUTOMATION dashboard

Features

Total features of NOLA: 178

  • API
  • Access Controls/Permissions
  • Access Management
  • Accounting Software
  • Accounts Payable Software
  • Accounts Receivable Software
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Agency Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Audit Trail
  • Authentication Software
  • Auto-Dialer
  • Automated Notices
  • Automated Scheduling
  • Automatic Call Distribution
  • Billing & Invoicing
  • Blended Call Center
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Software
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management Software
  • Chat/Messaging
  • Client Management
  • Collections Management
  • Commission Management
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Conversion Rate Optimization
  • Credential Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Verification
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Engagement Tracking
  • Event Calendar
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • Financial Analysis
  • Financial Management Software
  • Financial Reporting Software
  • Forecasting
  • Full Text Search
  • HIPAA Compliant
  • Historical Reporting
  • IVR / Voice Recognition
  • In-House Collections
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management Software
  • Invoice Management
  • Knowledge Base Management
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Live Chat Software
  • Local Caller ID
  • Manual Dialer
  • Marketing Automation Software
  • Meeting Management
  • Member Accounts
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Factor Authentication
  • Multiple User Accounts
  • Opportunity Management
  • Outbound Call Center
  • Partial Payments
  • Password Manager Software
  • Payment Plans
  • Payroll Management
  • Performance Management
  • Pipeline Management
  • Power Dialer
  • Predictive Analytics Software
  • Predictive Dialer Software
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progressive Dialer
  • Project Accounting Software
  • Project Management Software
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Rules-Based Workflow
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Single Sign On Software
  • Social Media Integration
  • Social Promotion
  • Task Management Software
  • Template Management
  • Territory Management
  • Text to Speech
  • Third Party Integrations
  • Transaction Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • User Defined Attributes
  • User Management
  • Video Call Recording
  • Voice Mail
  • Workflow Management Software

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Reviews

Overall rating

4.8 /5
(4)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support Software
4.8/5

Already have NOLA?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 4
Roger M.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

All in One platform

Reviewed on 05/04/2021

All I can say is you must try this to see how your business can change.

All I can say is you must try this to see how your business can change.

Pros

I love NOLA we can email, SMS, dial and voice drop, and more all in one platform. The ease of use and my collectors love it in 33 years NEVER have I used such a product that has all in one product. I can do more with less $ and the pricing has blown my prior platform to shame. I was shy trying it until we used it and then the income changed almost instantly. The collectors love it the most because it's easy for them to use and text and email debtors. You got to try this!

Cons

No downside whatsoever. I have no downside to this product.

Jordan S.
Overall rating
  • Industry: Financial Services Software
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Revolutionary

Reviewed on 13/01/2021

Highly recommend

Highly recommend

Pros

Ease of uploading accounts and the integration with the excel files from simplicity. Can upload a campaign in under 10 minutes.

Cons

Although changes were made about the progress of the campaign. I still have trouble understanding how much of it is left.

James g H.
Overall rating
  • Industry: Broadcast Media
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best for the market

Reviewed on 12/01/2021

My experience has been great it’s a great software and can’t wait to see the future of it

My experience has been great it’s a great software and can’t wait to see the future of it

Pros

This platform is very easy to use and I like that I can upload CVS contacts and everything is placed in its right format it’s been very easy for me to contact clients and customers.

Cons

I would like to be able to video conference

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Most affordable software which help your business to grow

Reviewed on 15/06/2021

Overall it is a most affordable software so you can use it for small business as well because it...

Overall it is a most affordable software so you can use it for small business as well because it has all the function which required like call recording , call monitoring and so on.

Pros

With the help of this software you can monitor call , record it and analyze it and also use it for future reference. This software is best for service industry and BPO/KPO . This software is cloud base but you can also use it on any desktop (Linux, Mac etc).This software is affordable and easy to use with 24*7 technical assistance on phone , email.

Cons

We can't access it on phone so if they launch mobile version as well so I think it will become perfect.

NOLA FAQs

Below are some frequently asked questions for NOLA.

NOLA offers the following pricing plans:

  • Starting from: $0.03
  • Free Trial: Available

NOLA has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

NOLA supports the following languages:

English

NOLA supports the following devices:

We do not have any information about what integrations NOLA has

NOLA offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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