--- description: Detailed reviews on Gnatta based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Gnatta with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gnatta Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Gnatta](/software/2000531/gnatta) # Gnatta Canonical: https://www.getapp.ae/software/2000531/gnatta > Gnatta is an AI-powered customer service platform that brings all channels into one place. Combine workflows, real-time integrations, and AI Agents to automate processes, support teams, and resolve customer queries faster with full visibility and control. > > Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Gnatta Benefits Reduce support costs at scale Handle high-volume, repetitive queries with AI Agents, freeing your team to focus on complex or sensitive cases. Work across every channel in one place Manage webchat, email, telephony, SMS, WhatsApp, and social messaging from a single workspace. Build automation around your processes Use the workflow builder to define routing, actions, and escalation paths that match how your business operates. Deploy AI with full control Configure exactly what AI Agents do, when they engage, and when they escalate—no black-box behaviour. Connect to your existing systems Integrate with CRMs, ecommerce platforms, and internal tools to access and act on real-time customer data. Support agents with AI assistance Use AI Ask for summaries, suggested replies, and key data extraction to speed up handling times. Improve speed and consistency Deliver faster, more accurate responses with structured workflows and AI-driven support. Track performance in real time Monitor AI involvement, resolution rates, and team activity with flexible dashboards and reporting. Start small, scale fast Launch AI for a single use case, prove value quickly, and expand into more complex processes over time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gnatta - **Location**: Bury, UK - **Founded**: 2014 ## Commercial Context - **Starting Price**: £49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Gnatta is an ultra customisable contact centre solution, layered bottom-to-top with automation – say goodbye to repetitive tasks, maximise your operational efficiency and get more out of every hour. Gnatta AI Agents (available with or without Gnatta Licenses) provide autonomous customer service that works 24/7. Scale your support without scaling your team. Simple per-interaction pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Spanish, Swedish - **Available Countries**: United Kingdom ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM Software - Call Center Management - Call Disposition - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Tracking Software - Call Transfer ## Integrations (15 total) - BigCommerce - Dynamics 365 - Facebook Business Suite - HubSpot CRM - Instagram - Magento BI - Microsoft Teams - Recurly - Salesforce Sales Cloud - Shopify - Slack - Trustpilot - WhatsApp - WooCommerce - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software) - [Customer Satisfaction Software](https://www.getapp.ae/directory/1029/customer-satisfaction/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (989 reviews) 2. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4077 reviews) 4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1760 reviews) 5. [NiCE CXone](https://www.getapp.ae/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) ## Reviews ### "Data Rich- Superb Support" — 4.0/5 > **Fiona** | *15 October 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both. > > **Cons**: It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines) > > Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve. ----- ### "Great software to combine social and non social customer service" — 5.0/5 > **Martin** | *9 July 2015* > > We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback. Their support guys are great and I understand they are adding multiple language support soon? Give them a try - very good indeed. ----- ### "Everything I need" — 5.0/5 > **Tom** | *8 July 2015* > > Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media). ## Links - [View on GetApp](https://www.getapp.ae/software/2000531/gnatta) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data