Help Lightning

Remote assistance software to improve customer satisfaction.

About Help Lightning

Help Lightning is a B2B software company specializing in remote assistance. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.

Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.

Our software works with all your existing devices.

Pricing starting from:

$588.00/year

  • Free Trial
  • Free Version
  • Subscription

Top 5 alternatives to Help Lightning

Key benefits of Help Lightning

Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.

Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

Devices

Business size

S M L

Markets

Australia, Belgium, Brazil, Canada, China and 12 others, Colombia, Germany, Spain, France, United Kingdom, Hong Kong SAR China, Ireland, Italy, North Korea, New Zealand, Portugal, United States

Supported Languages

Chinese, English, French, German, Italian and 4 others, Japanese, Korean, Portuguese, Spanish

Pricing starting from:

$588.00/year

  • Free Trial
  • Free Version
  • Subscription

Top 5 alternatives to Help Lightning

Images

Help Lightning Software - Help Lightning was founded by a neurosurgeon who needed the ability to share specific medical procedures from thousands of miles away.
Help Lightning Software - Using a mobile phone or tablet, the onsite technician is able to get expert help from someone thousands of miles away.
Help Lightning Software - An onsite technician can also go hands free using supported smart glasses.
Help Lightning Software - Help Lightning works with your existing devices. No app download is required.
View 5 more
Help Lightning video Help Lightning Software - Help Lightning was founded by a neurosurgeon who needed the ability to share specific medical procedures from thousands of miles away. Help Lightning Software - Using a mobile phone or tablet, the onsite technician is able to get expert help from someone thousands of miles away. Help Lightning Software - An onsite technician can also go hands free using supported smart glasses. Help Lightning Software - Help Lightning works with your existing devices. No app download is required.

Features

Total features of Help Lightning: 64

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Trail
  • Brainstorming
  • Call Routing
  • Call Tracking Software
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management Software
  • Content Management System (CMS) Software
  • Cross-Device Publishing
  • Customizable Branding
  • Data Import/Export
  • Diagnostic Tools
  • Document Management Software
  • Document Storage
  • File Management
  • File Sharing Software
  • For Training / Education
  • IT, Server & Network Monitoring Software
  • Image Library
  • Interactive Content
  • Mobile Access
  • Monitoring
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real World Backdrop
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Sharing Software
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On Software
  • Superimposed Objects
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Video Call Recording
  • Video Conferencing Software
  • Video Streaming
  • Video Support
  • Workflow Management Software

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Reviews

Overall rating

5 /5
(10)
Value for Money
4.7/5
Features
5/5
Ease of Use
4.9/5
Customer Support Software
5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 10
Carles C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001-5,000 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Help Lighting experience

Reviewed on 20/04/2020

Private healthcare industry to provide remote doctor consultation using Augmented Reality.

Private healthcare industry to provide remote doctor consultation using Augmented Reality.

Pros

Augmented reality features, easy to use it.

Cons

There is now especific features missing.
However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

Barton G.
Overall rating
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Help Lightning for Remote patient care

Reviewed on 20/04/2020

I use the system to communicate, educate and guide at-home or other remote procedures during...

I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.

Pros

Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.

Cons

Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

HelpLightning brings science fiction to real life!

Reviewed on 20/04/2020

HL its a great product and it is unique in the market, it can have thousands of use case all over...

HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.

Pros

It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.

Cons

I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.

Steve D.
Overall rating
  • Industry: Machinery
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product for entering the Merged Reality world

Reviewed on 15/09/2020

working with techs and customers to explain and troubleshoot CNC control related issues. This...

working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.

Pros

Very easy to set up, connect and share with customers

Cons

We don't always have the best signal strength, so connections don't work 100% of the time.
this is a barrier to company adoption, and

Tony S.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome Support Product

Reviewed on 05/03/2020

This has been an exceptional product and the customer support has been second to none!

This has been an exceptional product and the customer support has been second to none!

Pros

Ease of use, functionality, and minimal hardware required.

Cons

I am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization.

Showing 5 reviews of 10 Read all reviews

Help Lightning FAQs

Below are some frequently asked questions for Help Lightning.

Help Lightning offers the following pricing plans:

  • Starting from: $588.00/year
  • Pricing model: Per User
  • Free Trial: Available

Help Lightning has the following typical customers:

201-500, 501-1,000, 1,001+

Help Lightning supports the following languages:

Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Help Lightning supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Help Lightning integrates with the following applications:

Genesys Cloud, IFS Field Service Management, Salesforce Platform

Help Lightning offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Help Lightning.