About LiveCaller

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize key performance indicators (KPIs), response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralized dashboard.

Using LiveCaller, organizations can store customers' contact information including names, emails, and telephone numbers in the form of user profiles. Managers can track call history, send required details or documents to clients via webchat, and use the collaborative inbox to access messages from external communication channels on a unified platform. Its co-browsing functionality also allows agents to assist customers through encountered issues in real-time via screen sharing.

LiveCaller facilitates integration with various third-party communication tools such as Viber, Telegram, Facebook Messenger, and more. Other features include feedback forms, widget customization, webhooks, pre-call survey, queue management, call transfer, and permissions management.

Pricing starting from:

$13.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of LiveCaller

LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Argentina, Austria, Azerbaijan, Bosnia & Herzegovina, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Georgia, Guernsey, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Isle of Man, Iceland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, San Marino, Turkey, Ukraine, United States, Vatican City, South Africa

Supported Languages

Spanish

Pricing starting from:

$13.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

LiveCaller Software - LiveCaller dashboard
LiveCaller Software - LiveCaller web calls
LiveCaller Software - LiveCaller live chat
LiveCaller Software - LiveCaller request callback
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LiveCaller video
LiveCaller Software - LiveCaller dashboard
LiveCaller Software - LiveCaller web calls
LiveCaller Software - LiveCaller live chat
LiveCaller Software - LiveCaller request callback

Features

Total features of LiveCaller: 21

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Auto-Responders
  • Chat/Messaging
  • Communication Management
  • Customer History
  • Customer Segmentation
  • Dashboard Software
  • Data Visualization Software
  • File Sharing Software
  • Interaction Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Third Party Integrations
  • Transfers/Routing

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Reviews

Overall rating

5 /5
(2)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support Software
5/5

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Showing 2 reviews of 2
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Wonderful tool

Reviewed on 23/03/2021

Pros

Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Cons

Nothing to complain about, great software and a great tech support team.

Rom
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Software de llamada de alta calidad

Reviewed on 04/05/2021

LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los...

LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar.

Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.

Pros

Lo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar.

Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.

Cons

Me ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro

LiveCaller FAQs

Below are some frequently asked questions for LiveCaller.

LiveCaller offers the following pricing plans:

LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Web Chat: $14 per month and $12.90 per month billed annually per agent Web Call: $13 per month and $11.70 per month billed annually per agent Omni Channel: $15 per month and $13.50 per month billed annually per agent Co-browsing: $20 per month and $17.33 per month billed annually per agent Customers can choose one or a combination of one or more plans based on requirements.

LiveCaller has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

LiveCaller supports the following languages:

Spanish

LiveCaller supports the following devices:

LiveCaller integrates with the following applications:

Meta for Business, Telegram, Viber

LiveCaller offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

See all software categories found for LiveCaller.