About LiveCaller
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize key performance indicators (KPIs), response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralized dashboard.
Using LiveCaller, organizations can store customers' contact information including names, emails, and telephone numbers in the form of user profiles. Managers can track call history, send required details or documents to clients via webchat, and use the collaborative inbox to access messages from external communication channels on a unified platform. Its co-browsing functionality also allows agents to assist customers through encountered issues in real-time via screen sharing.
LiveCaller facilitates integration with various third-party communication tools such as Viber, Telegram, Facebook Messenger, and more. Other features include feedback forms, widget customization, webhooks, pre-call survey, queue management, call transfer, and permissions management.
Key benefits of LiveCaller
LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.
Devices
Business size
Images
Features
Total features of LiveCaller: 28
- API
- Access Controls/Permissions
- Activity Dashboard
- Auto-Responders
- Call Routing
- Chat Transcript
- Chat/Messaging
- Communication Management
- Conversion Tracking
- Customer History
- Customer Segmentation
- Dashboard Software
- Data Visualization Software
- File Sharing Software
- Historical Reporting
- Interaction Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Negative Feedback Management
- Queue Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Role-Based Permissions
- Third Party Integrations
- Transfers/Routing
Alternatives
Zoho CRM
Comm100 Live Chat
Zendesk
Zoho Desk
Reviews
Already have LiveCaller?
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Write a Review!- Industry: Internet
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Wonderful tool
Reviewed on 23/03/2021
Pros
Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.
Cons
Nothing to complain about, great software and a great tech support team.
LiveCaller FAQs
Below are some frequently asked questions for LiveCaller.Q. What type of pricing plans does LiveCaller offer?
LiveCaller offers the following pricing plans:
- Starting from: $13.00/month
- Pricing model: Subscription
- Free Trial: Available
LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Web Chat: $14 per month and $12.90 per month billed annually per agent Web Call: $13 per month and $11.70 per month billed annually per agent Omni Channel: $15 per month and $13.50 per month billed annually per agent Co-browsing: $20 per month and $17.33 per month billed annually per agent Customers can choose one or a combination of one or more plans based on requirements.
Q. What are the main features of LiveCaller?
We do not have any information about LiveCaller features
Q. Who are the typical users of LiveCaller?
LiveCaller has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does LiveCaller support?
We do not have any information about what languages LiveCaller supports
Q. Does LiveCaller support mobile devices?
LiveCaller supports the following devices:
Q. What other apps does LiveCaller integrate with?
LiveCaller integrates with the following applications:
Facebook, Telegram, Viber
Q. What level of support does LiveCaller offer?
LiveCaller offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
Related categories
See all software categories found for LiveCaller.
