About LiveCaller

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize key performance indicators (KPIs), response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralized dashboard.

Using LiveCaller, organizations can store customers' contact information including names, emails, and telephone numbers in the form of user profiles. Managers can track call history, send required details or documents to clients via webchat, and use the collaborative inbox to access messages from external communication channels on a unified platform. Its co-browsing functionality also allows agents to assist customers through encountered issues in real-time via screen sharing.

LiveCaller facilitates integration with various third-party communication tools such as Viber, Telegram, Facebook Messenger, and more. Other features include feedback forms, widget customization, webhooks, pre-call survey, queue management, call transfer, and permissions management.

Key benefits of LiveCaller

LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.

Devices

Business size

S M L

Images

LiveCaller dashboard
LiveCaller web calls
LiveCaller live chat
LiveCaller request callback
View 5 more
LiveCaller video
LiveCaller screenshot: LiveCaller dashboard LiveCaller screenshot: LiveCaller web calls LiveCaller screenshot: LiveCaller live chat LiveCaller screenshot: LiveCaller request callback

Features

Total features of LiveCaller: 28

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Auto-Responders
  • Call Routing
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Conversion Tracking
  • Customer History
  • Customer Segmentation
  • Dashboard Software
  • Data Visualization Software
  • File Sharing Software
  • Historical Reporting
  • Interaction Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Queue Management
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Role-Based Permissions
  • Third Party Integrations
  • Transfers/Routing

Alternatives

Zoho CRM

4.2
#1 Alternative to LiveCaller
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Comm100 Live Chat

4.7
#2 Alternative to LiveCaller
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Unlimited users,...

Zendesk

4.3
#3 Alternative to LiveCaller
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Zoho Desk

4.5
#4 Alternative to LiveCaller
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support Software
5/5

Already have LiveCaller?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 1 review
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Wonderful tool

Reviewed on 23/03/2021

Pros

Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Cons

Nothing to complain about, great software and a great tech support team.

LiveCaller FAQs

Below are some frequently asked questions for LiveCaller.

LiveCaller offers the following pricing plans:

  • Starting from: $13.00/month
  • Pricing model: Subscription
  • Free Trial: Available

LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Web Chat: $14 per month and $12.90 per month billed annually per agent Web Call: $13 per month and $11.70 per month billed annually per agent Omni Channel: $15 per month and $13.50 per month billed annually per agent Co-browsing: $20 per month and $17.33 per month billed annually per agent Customers can choose one or a combination of one or more plans based on requirements.

We do not have any information about LiveCaller features

LiveCaller has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages LiveCaller supports

LiveCaller supports the following devices:

LiveCaller integrates with the following applications:

Facebook, Telegram, Viber

LiveCaller offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

See all software categories found for LiveCaller.