---
description: Detailed reviews on OpenText Universal Discovery and CMDB based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare OpenText Universal Discovery and CMDB with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OpenText Universal Discovery and CMDB Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/1141/cmdb/software) > [OpenText Universal Discovery and CMDB](/software/2039783/ucmdb-cm)

# OpenText Universal Discovery and CMDB

Canonical: https://www.getapp.ae/software/2039783/ucmdb-cm

> Universal Discovery and Universal CMDB is a configuration management platform, which helps organizations manage, monitor, and map hybrid IT assets across containers, multi-cloud, or on-premise environments using agent-based, agentless, or passive discovery modes.
> 
> Verdict: Rated **2.0/5** by 2 users. Top-rated for **Customer Support Software**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 2 Reviews |
| Ease of Use | 1.5/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 1.5/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 40% | (4/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: $0.00
- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Micro Focus for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- API
- Activity Dashboard
- Asset Lifecycle Management
- Change Management Software
- Compliance Management
- Configuration Automation
- Configuration Management
- Customizable Reports
- Data Mapping
- Data Visualization Software
- IT Asset Management Software
- IT Asset Tracking
- Incident Management Software
- Inventory Management Software
- Monitoring
- Policy Management Software
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Third-Party Integrations

## Integrations (1 total)

- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [CMDB Software](https://www.getapp.ae/directory/1141/cmdb/software)

## Related Categories

- [CMDB Software](https://www.getapp.ae/directory/1141/cmdb/software)
- [Configuration Tools Software](https://www.getapp.ae/directory/2067/configuration-tools/software)

## Alternatives

1. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [ServiceNow](https://www.getapp.ae/software/9156/servicenow) — 4.5/5 (344 reviews)
3. [AWS Config](https://www.getapp.ae/software/2057269/aws-config) — 4.6/5 (44 reviews)
4. [BOSSDesk](https://www.getapp.ae/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews)
5. [TOPdesk](https://www.getapp.ae/software/111785/topdesk) — 4.4/5 (110 reviews)

## Reviews

### "Beyond Awful" — 1.0/5

> **Verified Reviewer** | *13 March 2019* | Computer Networking | Recommendation rating: 1.0/10
> 
> **Pros**: The uninstaller that is helpfully bundled in the ISO.
> 
> **Cons**: The UCMDB Browser is meant to work out of the box. It rarely does and is nothing short of a nightmare to configure using SSL and a Load Balancer. The entire product needs to be deployable from the cloud. Configuration Manager has been deprecated entirely.
> 
> I have realized that there are far better products on the market.

-----

### "The most difficult inventory application" — 3.0/5

> **Hasan** | *10 June 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10
> 
> **Pros**: I have never seen such a hardly established practice in my life. You need to work for hours to get a report. Most of the time CI relations are not smooth. insufficient support in Turkey.

I wish I could write good things, but I'm sorry.
> 
> **Cons**: Although a lot is missing as well, the product is expensive with unnecessary license. Support fees are very high.

## Links

- [View on GetApp](https://www.getapp.ae/software/2039783/ucmdb-cm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/ucmdb-cm/> |
| en-AE | <https://www.getapp.ae/software/2039783/ucmdb-cm> |
| en-AU | <https://www.getapp.com.au/software/2039783/ucmdb-cm> |
| en-CA | <https://www.getapp.ca/software/2039783/ucmdb-cm> |
| en-GB | <https://www.getapp.co.uk/software/2039783/ucmdb-cm> |
| en-IE | <https://www.getapp.ie/software/2039783/ucmdb-cm> |
| en-NZ | <https://www.getapp.co.nz/software/2039783/ucmdb-cm> |
| en-SG | <https://www.getapp.sg/software/2039783/ucmdb-cm> |
| en-ZA | <https://www.getapp.za.com/software/2039783/ucmdb-cm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare, and Evaluate small business software. GetApp UAE has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.ae","url":"https://www.getapp.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ae/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"OpenText Universal Discovery and CMDB","description":"Universal Discovery and Universal CMDB is a configuration management platform, which helps organizations manage, monitor, and map hybrid IT assets across containers, multi-cloud, or on-premise environments using agent-based, agentless, or passive discovery modes.\n\nIT professionals can collect and normalize data about software, hardware, and cloud assets in a centralized repository. The platform enables administrators to create custom configuration policies and receive notifications regarding compliance violations. Universal Discovery and Universal CMDB assists with service dependency modelling and application mapping, helping teams resolve incidents and downtime. It also offers various other features such as change tracking, data reconciliation, scheduled reporting, and multi-tenancy.\n\nUsing the impact simulation feature, managers can detect mild, medium, or critical outages across the IT environment. Team members can use the guided workflows to build visual reports relating to installed software, configuration items, compliance, and more. It offers a REST API, which lets businesses integrate with third-party systems and push or pull data from managed databases.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d4370497-f5bb-456d-aa2d-41d437b79920.png","url":"https://www.getapp.ae/software/2039783/ucmdb-cm","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2039783/ucmdb-cm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":2.0,"bestRating":5,"ratingCount":2},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CMDB Software","position":2,"item":"/directory/1141/cmdb/software","@type":"ListItem"},{"name":"OpenText Universal Discovery and CMDB","position":3,"item":"/software/2039783/ucmdb-cm","@type":"ListItem"}],"@id":"https://www.getapp.ae/software/2039783/ucmdb-cm#breadcrumblist"}]}
</script>