ConSol CM/Customer Service

Customer service and help desk software

About ConSol CM/Customer Service

ConSol/CM Customer Service is a help desk solution designed to help businesses of all sizes with cross-channel customer support operations. The software can be adapted to individual needs and integrated into existing company systems via flexible interfaces.

The solution offers automatic assignment of inquiries to customers, as well as sample texts, and an auto-response feature, allowing customers to become actively involved in finding solutions. The main goal of ConSol/CM Customer Service is always to facilitate customer service through digital solutions.

ConSol/CM Customer Service offers onboard analysis tools and a self-service portal to ensure that requests are routed to relevant personnel. The package can also be expanded with additional add-ons such as a product database and self-learning text recognition.

Pricing starting from:

€69.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConSol CM/Customer Service

Devices

Business size

S M L

Markets

Austria, Belgium, Switzerland, Germany, Luxembourg, Netherlands

Supported Languages

English, German

Pricing starting from:

€69.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConSol CM/Customer Service

Images

ConSol CM/Customer Service Software - ConSol CM/Customer Service full-text search
ConSol CM/Customer Service Software - ConSol CM/Customer Service SLA control
ConSol CM/Customer Service Software - ConSol CM/Customer Service quality analysis
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ConSol CM/Customer Service Software - ConSol CM/Customer Service full-text search ConSol CM/Customer Service Software - ConSol CM/Customer Service SLA control ConSol CM/Customer Service Software - ConSol CM/Customer Service quality analysis

Features

Total features of ConSol CM/Customer Service: 62

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • CRM Software
  • Calendar Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

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Reviews

Overall rating

5 /5
(3)
Value for Money
5/5
Features
4.3/5
Ease of Use
5/5
Customer Support Software
5/5

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Showing 5 reviews of 3
René B. René B.
Overall rating
  • Industry: Financial Services Software
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Eine Lösung für unseren gesamten Kundenservice

Reviewed on 08/09/2020

Pros

Die Anpassungsfähigkeit der Software an unsere Prozesse im Kundenservice und den Performancegewinn zu der abgelösten alten Software die genutzt wurde.

Cons

Die Benutzerfreundlichkeit UX hat noch ein bisschen "altbackenen Look" und hat manchmal nicht die Flexibilität die ich mir wünschen würde.

Gerd K. Gerd K.
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Hohe Flexibilität bei der Umsetzung firmeninterne Prozesse

Reviewed on 01/10/2020

Pros

- Anpassbar an viele Unternehmensprozesse
- Integration in zahlreichen Unternehmensbereichen
- arbeiten auf einheitlicher Datenbasis
- gute Anbindung an andere IT-Systeme des Unternehmens
- schnell erlernbarer Umgang mit dem System
- systemgestützte Workflows fördern vereinheitliche Prozesse
- ermöglicht das Umsetzen sehr individueller Prozesse
- ausgeprägte/r Kundenorientierung und -service

Cons

Die Abbildung von stark individualisierten Prozessen sorgt für eine hohe Komplexität des Systemsetups, was beim Updaten/Upgraden des Systems zu erhöhten Aufwänden führt.

Vanessa F. Vanessa F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Vielseitiges Programm

Reviewed on 10/11/2020

Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden...

Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden ohne die Flexibilität zu verlieren. Auch sehr komplexe Vertriebsprozesse haben wir abgebildet.

Pros

Das System ist sehr übersichtlich und nutzerfreundlich. Es kann sehr schnell mit wenig Einweisung durch neue User genutzt werden auch besonders durch die Workflowaktivitäten die durch den Prozess lotsen. Die Integration mit anderen Systemen (z.B. SAP) funktioniert bestens. Das System ist sehr gut auf Kundenbedürfnisse anpassbar. Unterschiedlichste Prozesse können abgebildet werden. Das System ist sehr vielseitig.

Cons

Das Reporting könnte verbessert werden.

ConSol CM/Customer Service FAQs

Below are some frequently asked questions for ConSol CM/Customer Service.

ConSol CM/Customer Service offers the following pricing plans:

  • Starting from: €69.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Wir bieten zwei Betriebsmodelle an: Cloud-Betrieb: Preis pro Concurrent User pro Monat On Premises-Betrieb: Lizenzkauf zzgl. Wartung Die Mindestanzahl der Cloud Starter Version sind 3 Concurrent User.

ConSol CM/Customer Service has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001+

ConSol CM/Customer Service supports the following languages:

English, German

ConSol CM/Customer Service supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations ConSol CM/Customer Service has

ConSol CM/Customer Service offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support

Related categories

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