GoToMeeting

I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

I like that it allows me to hold conference calls and screen share. Really, that’s all I need it to do. I do a lot of demos and walkthroughs with clients and customers, so GoToMeeting is critical for my success. It also allows my customer to share their screen so I can see what errors or issues they’re having on their end. It really helps with the show-don’t-tell aspect of my job. I also like that my PIN never changed. It was a little on the long side, but after a week or so, I had it memorized. Made opening meetings really fast.

I’m realizing the things I like least about GoToMeeting may be on our configuration side. For example, we don’t have single sign-on (SSO), so anytime I need to open GoToMeeting, I need to log into my account. That gets a little annoying. It also doesn’t integrate with Outlook, which is also annoying. I have to go into GoToMeeting, copy my meeting information, and then paste it back into an Outlook appointment. Just a lot of needless steps. But this could just be on my side - something that we could configure if we wanted to. And I don’t have the ability to record meetings, which may be a licensing issue or configuration issue. Either way, I don’t like it.

GoToMeeting allows for simple remote access and control of remote PCs and also provides a simple way of servicing computers remotely. It is simple to set up, simple to use, and effective in performing its tasks. Very well conceived and executed remote software.

The price after the free trial is substantial, and since I am retired, I don't need to pay for this service. Were I still working, it would be a fine alternative. I am a retired Computer Service Company owner, and would have found this an excellent option when I was working

Not much. I was able to offer webinars, but many of the features promised by sale reps didn’t pan out or work as promised.

Poor integration with PayPal when selling events. Bugs in applications, things that worked only if you did an end run around a problem that went unfixed for the entire time I had the product.