--- description: Detailed reviews on TimelinesAI based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare TimelinesAI with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TimelinesAI Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [TimelinesAI](/software/2046838/timelinesai) # TimelinesAI Canonical: https://www.getapp.ae/software/2046838/timelinesai Page: 1 / 6\ Next: [Next page](https://www.getapp.ae/software/2046838/timelinesai?page=2) > Integrate multiple WhatsApp numbers with your CRM. Gain access to a Shared inbox that consolidates all WhatsApp conversations into a single, manageable interface. Effortlessly streamline your workflow by creating customizable workflows. Manage all WhatsApp messages from one centralized platform. > > Verdict: Rated **4.6/5** by 116 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of TimelinesAI ✅ Get a shared inbox for multiple WhatsApp numbers ✅ Integrate WhatsApp with Pipedrive, Hubspot, Monday, Zoho, Salesforce in one click ✅ Integrate WhatsApp with any CRM or tools with webhooks ✅ Automate your workflows via TimelinesAI native WhatsApp \& Zapier integration ✅ Collaboration tools for collective management of your chats: assigning, segmentation, labeling chats, setting reminders, permissions management, quick reply templates, etc. ✅ Instantly connect WhatsApp with other 1000+ tools ✅ Start and continue conversations on WhatsApp directly from your CRM / ATS ✅ Create ChatGPT autoresponder for WhatsApp in minutes ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 116 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Initech ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: All plans are priced per user seat. Each seat allows one user to connect a single WhatsApp account. If you need to connect multiple WhatsApp accounts at the same time, you’ll need the same number of seats as accounts. Custom plans are available for larger teams under the Business plan. Discounts are offered for annual subscriptions. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German, Hebrew, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Contact Management Software - Interaction Tracking - Lead Management Software - Multi-Channel Communication - Personalization and Behavioral Targeting Software - Reminders - Reporting & Statistics - Segmentation - Third-Party Integrations - Workflow Management Software ## Integrations (13 total) - ChatGPT - Close - HubSpot CRM - HubSpot Marketing Hub - Make - Pipedrive - Salesforce Platform - Slack - Zapier - Zendesk Suite - Zoho CRM - Zoho Flow - monday.com ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) - [CRM Software](https://www.getapp.ae/directory/230/crm/software) - [Customer Communications Management Software](https://www.getapp.ae/directory/1139/customer-communications-management/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.ae/software/9908/zoho-crm) — 4.3/5 (6966 reviews) 2. [Bigin by Zoho CRM](https://www.getapp.ae/software/142099/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.ae/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.getapp.ae/software/102533/hubspot-crm) — 4.5/5 (4453 reviews) 5. [Kylas Sales CRM](https://www.getapp.ae/software/2052749/kylas) — 4.8/5 (573 reviews) ## Reviews ### "many hopes for this easy-to-use tool \!\!" — 4.0/5 > **José** | *11 August 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It is a very effective and surprisingly easy-to-use tool. Still testing its effectiveness. We're in test mode, and they've helped us extend the free version to fully explore it. > > **Cons**: nothing against it at the moment. ----- ### "Great and cost efficient tool to send automated Whatsapp messages" — 5.0/5 > **Kevin** | *23 July 2025* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: The pricing is very good especially compared to some competitors. The integration to the different automation tools like Make. > > **Cons**: The trial could be longer than 10 days but it is even better to have one free trial. Most competitors do not offer a free trial. ----- ### "Efficient Tool for Managing WhatsApp Communications" — 3.0/5 > **Verified Reviewer** | *14 December 2021* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: It is easy to use and our team was able to learn it very quickly. > > **Cons**: All chats are unassigned until someone manually assigns them to someone. It would have been useful to have a feature where we can choose to automatically assign certain chats to specific team members depending on keywords used or something similar. This kind of automation would make the tool top-notch. Another issue our team has experienced is that chats do not load properly sometimes. Perhaps it is a bug but it can be a problem. > > Timelines makes it easy for our team to manage our WhatsApp channel communications. Multiple team members are able to use it at the same time without any issues. The tagging feature is especially useful for our use case. ----- ### "The most flexible whatsapp tool" — 4.0/5 > **Pablo** | *4 October 2022* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: I like that we can register on an activity on pipedrive all conversations with our agents. Before timelines, we didn't have any idea how many conversations had each agent or how many conversations (or days) they need to close a deal. And the other tool that we are using now, is the mass messaging with other software like customer.io that open to us multiple options to automate WhatsApp communication. > > **Cons**: There is no way, so far, to know how many individual message are sent and how long does the customer take to answer to our agents. The report part is missing here. > > Our biggest problem that TimeLines solved was initially registering the conversations as Activity in Pipedrive. The others providers does it through system notes, and notes are not measurable. What is not measured cannot be controlled. We currently use a messaging system through webhooks that use our agent's own number to trigger messages, which makes it something unique and powerful in the market that is saturated with bots through the WhatsApp API. Which already many customers distrust and seek a more human contact. ----- ### "TimelinesAI" — 5.0/5 > **Isis** | *14 December 2021* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Integration was seamless, rollout was smooth, support was great, and features were helpful, specifically: - each person being able to have a login means that I know exactly who wrote what message - being able to add comments to specific messages, and tag staffers in those comments, makes delegation and follow-up really easy - being able to add alerts / reminders is HUGE; being able to add them to individual messages is fabulous (because if I send two messages explaining next steps to client, I can add a time-based/time-relevant alert to each message, matching the timing of each of those steps) - unexpected but GREAT: it automatically uploaded all of the conversation history, from even before I started using Timelines. This meant that the change in staff (which happened at the same time as implementing Timelines) was smooth. (that said: they only load about 25-30 additional messages each time you scroll to the bottom of the conversation; for me, it's not fast enough / a big enough number, because my client conversations consist primarily of numerous short messages). > > **Cons**: 1. This program is GREAT; but it's not the prettiest interface. Honestly, with all of the features, that's not even a drawback at this point. 2. The constant customer support chat at the bottom, means that the tab always has a notification flashing "(1) New Message\!" -- I find it distracting and confusing (because it always makes me think that a client has sent me a message). 3. My staff sometimes experience connectivity issues, ie, their account would randomly get disconnected (but since I can reconnect without having to get on a video call with them, it's a pretty easy fix, relative to WhatsApp's delegation system). I also think this was all before a patch that resolved it. 4. (As of mid-September) if my cell phone is offline, my staff can't connect to conversations. I think this is a limiting feature beyond TL's control (having more to do with WhatsApp than with TL), but it's worth mentioning. (I went on vacation and had to buy a local phone plan because I have my Business WA set up on my personal cell phone; my cell carrier didn't work in vacation spot, which would've meant no client comms available for staff during whole vacation, which is not an option.) > > All of my staff can now access my Business WhatsApp, from unique logins\! Timelines was great. I ended up moving back to WhatsApp when WA launched its beta multi-device feature. But if I get to the point where I need to have more than four devices connected, I'll be going back to Timelines. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ae/software/2046838/timelinesai?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2046838/timelinesai) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | pt | | | pt-PT | | ----- ## Structured Data