About Netcore Customer Engagement & Experience Platform
Netcore Cloud’s Customer Engagement & Experience platform (formerly known as Netcore Smartech) is a one-stop growth platform for marketers, growth, and product managers. It empowers them to drive powerful customer experiences and conversations across multiple touchpoints like emails, push notifications, web messages, web push, whatsapp and in-app communications like nudges & walkthroughs.
Backed by the power of AI/ML, the full-stack suite enables website and mobile app brands to optimize and scale growth. The platform offers:
• Actionable 360 degree view of individual customers by stitching user data from both online and offline channels.
• Data analysis powered by ML helps in delivering automated personalized multichannel campaigns to the right user segments at the right time. It further offers detailed insights into campaign performance with real-time reporting and advanced product analytics.
• AI-led recommendation engine for users to discover relevant products easily and further personalize the experience across every stage of the user journey.
• Intelligent insights into the what and why of user behaviour. This includes predicting user segments that are most likely to churn, take actions on a specific campaign, why are users churning and more.
• A no-code product experience suite that adds speed and agility to create amazing product experiences that engage, convert and retain users. Contextual nudges & walkthroughs, A/B testing, feature flags, no-code segmentation helps product times deliver winning user experiences on the fly.
Netcore Cloud enjoys the trust of over 5000 clients spread across 18 countries. Industry leading brands like Canon, Puma, Crocs, Hamleys, The Body Shop, Standard Chartered, Pizza Hut, Sendo, Mobile Premier League, BYJU’S, McDonald’s choose Netcore Cloud to power their customer acquisition, engagement and retention goals.
With over 20+ years of experience and a global presence across Asia, EU and US, Netcore offers a rich martech solution on a single platform!
Netcore Cloud in partnership with The Product Folks and MixPanel, is offering a power-packed master course on Product-led Growth that walks you through the necessary steps to achieve the right Product-led Growth mindset. Grab this free course and become product-led certified today. http://bit.ly/3TFLzzX
Key benefits of Netcore Customer Engagement & Experience Platform
• Customer Analytics + Engagement on a Unified Platform
- Turbocharge your marketing strategy using advanced customer-level insights to drive laser-focused engagement campaigns on the same smart platform.
• Multi-Channel Marketing Automation, Simplified
- Automate your marketing campaigns as you effortlessly deliver them to relevant customer segments through email, push notifications, in-app messages, or SMS across platforms and devices.
• Drive Hyper-Personalization at Scale
- Personalize your communication based on your customers’ demographic, geographic, and behavioral data to create highly relevant campaigns across both web and mobile platforms.
• Leverage the super Power of AI and ML
- Focus on optimizing your marketing strategy while you allow our AI Engine, Raman, to do your heavy-lifting. Boost conversions through a predictive understanding of your customers’ behavior.
Create amazing product experiences with no-code
-Trigger contextual nudges & walkthroughs to guide users to take critical actions. A user's intent is highest while using the app, and we help you leverage that to drive funnel conversions, better user engagement, feature adoption. Our low-code flow-chart based A/B testing helps you deliver user-preferred experience with absolute speed and agility.
• Gain a Competitive Edge through Marketing Consultancy
- Knowledge is truly power. Benefit from the expertise of our in-house marketing technologists as they help you maximise your ROI on every single campaign or automated journey you orchestrate.
• Boost Growth through our Enterprise-Grade Platform
- Whether you’re a startup, SME, or enterprise, we’ve got you covered. Make growth your north star metric on our data-secure, stable, and agile platform, as you maximise your CLTV and ROI.
Images
Not sure about Netcore Customer Engagement & Experience Platform?
Compare with a popular alternative
Netcore Customer Engagement & Experience Platform
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Zoho CRM
OneSignal
Brevo
SAS Customer Intelligence 360
Reviews
Already have Netcore Customer Engagement & Experience Platform?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Apparel & Fashion
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
It has been a pleasant experience for us at Myntra, to use Netcore for our Campaign Management.
Reviewed on 19/12/2017
Pros
Great at getting segmentation and personalization done for campaigns. We have been using it to reach out to different customer segmentation with suitable campaigns depending on their purchase behaviour, RFM and other parameters.
Cons
Can further improve the product UI. However the product is good and keeps the campaigns execution task pretty simple in present format as well.
Response from Netcore Cloud
Hi Aashish, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Netcore's Smartech worked for us brilliantly. Easy to set-up & the tool is so user friendly.
Reviewed on 26/10/2017
Pros
There are many features in SmarTech which we would like to highlight. We love the feature of it's email campaign builder where one can easily create responsive mailer by simply dragging and dropping boxes. That's really cool. Also, there is another good feature of integrating your SMS and email both campaigns from this single platform. Then there is browser notification, app push notification which are really good to try on right from single platform. There reporting and analytic system is very good one could easily see campaigns performance in detailed manner. We give NetCore Smartech a big thumbs up!!
Cons
Intially, we faced few barriers during campaign set-up and test runs but we got seamless support from Netcore's technology team who were ready to assist us any time and got every issues fixed up.
Response from Netcore Cloud
Hi Pankaj, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Terrible Tech Support
Reviewed on 24/03/2022
Pros
The price is good, a fairly no-nonsense API.
Cons
The billing process is terrible, if your card expires you get a bill with no info on how to fix it. You shoot a message to the drone on the chat, and get no help at all. Don't expect to get support with this issue and plan for your emails to go down for 24 - 48 hours.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Netcore is Best Email marketing tool for pushing bulk emails with personalized offer
Reviewed on 02/03/2020
Overall Netcore is best email marketing tool for doing real time campaigns, promotional campaigns...
Overall Netcore is best email marketing tool for doing real time campaigns, promotional campaigns and trigger campaigns.
Pros
Netcore is one of the best email marketing tool for pushing your bulk emails to the customers with customized offer and you can create, execute and track a response of your email marketing campaigns.
Cons
I dont have any dislike for this tool, Its best email marketing in the market for doing your inbound and outbound email marketing campaigns.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Inexpensive bulk email marketing tool
Reviewed on 02/07/2022
Pros
Campaign Management is very inexpensive in Netcore, we used to send lakh of emails every single day from this tool, with good deliverabilty.
Cons
The user interface of this product is not that great. But I've heard that they have drastically improved it. yet to try that.
Netcore Customer Engagement & Experience Platform FAQs
Below are some frequently asked questions for Netcore Customer Engagement & Experience Platform.Q. What type of pricing plans does Netcore Customer Engagement & Experience Platform offer?
Netcore Customer Engagement & Experience Platform offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Visit our pricing page for detailed information.
Q. Who are the typical users of Netcore Customer Engagement & Experience Platform?
Netcore Customer Engagement & Experience Platform has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Netcore Customer Engagement & Experience Platform support?
Netcore Customer Engagement & Experience Platform supports the following languages:
English
Q. Does Netcore Customer Engagement & Experience Platform support mobile devices?
Netcore Customer Engagement & Experience Platform supports the following devices:
Q. What other apps does Netcore Customer Engagement & Experience Platform integrate with?
Netcore Customer Engagement & Experience Platform integrates with the following applications:
Adobe Commerce, GoToWebinar, Meta for Business, Shopify, WooCommerce, WordPress, Zapier
Q. What level of support does Netcore Customer Engagement & Experience Platform offer?
Netcore Customer Engagement & Experience Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Netcore Customer Engagement & Experience Platform.
- Campaign Management Software
- Mobile Analytics Software
- Marketing Automation Software
- Personalization and Behavioral Targeting Software
- Email Management Software
- Customer Engagement Software
- Customer Experience Software
- Mobile Marketing Software
- Push Notifications Software
- Customer Data Platform Software
- Marketing Analytics Software
- Customer Journey Mapping Tools Software
- Digital Adoption Platform Software
