About Textline
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.
Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.
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- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Skyler is a Super Star!!
Reviewed on 27/04/2021
Textline has been a major game changer as we migrate from traditional call and email to sms...
Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat!
Kudos to Textline a definite value add, and an even better investment!
Pros
Easy to use
Simple Set up
Great for connecting with customers at ease!
Cons
No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !
Alternatives Considered
CloudTalkReasons for Choosing Textline
Lack of Internal SMS functionality.Switched From
FreshdeskResponse from Textline
Hi Addie,
Thank you for taking the time to write this review!
Love to hear that Textline is easy to use and is helping you connect with customers!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy, Affordable and Friendly!
Reviewed on 23/09/2020
From set-up to on going questions/customer support, everyone that we have encountered has been...
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.
Pros
The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!
Cons
Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!
Response from Textline
Hi Jennifer,
Thank you for taking the time to write this review!
It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!
We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!
Happy Texting!
Nancy from the Textline Team
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Still Learning
Reviewed on 20/05/2021
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT...
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.
Pros
I love the fact that I can manage mass text on a website and not just on my cell phone.
Cons
Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.
Response from Textline
Hi Chris,
Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Team, Intuitive Product
Reviewed on 06/03/2020
Pros
Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it!
The Textline team has also been very helpful in supporting us whenever we encountered an issue.
Cons
I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.
Alternatives Considered
TextMagicSwitched From
SendHub- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
good for biz
Reviewed on 09/03/2021
overall very good... must have for business, good for texting employees and customers
overall very good... must have for business, good for texting employees and customers
Pros
I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.
Cons
wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...
Response from Textline
Hi Tom,
Thank you for taking the time to write this review!
We love to hear that you feel organized while using SMS to communicate with both employees and customers.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
Textline FAQs
Below are some frequently asked questions for Textline.Q. What type of pricing plans does Textline offer?
Textline offers the following pricing plans:
- Starting from: $59.97/month
- Pricing model: Subscription
- Free Trial: Available
Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs
Q. Who are the typical users of Textline?
Textline has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Textline support?
Textline supports the following languages:
English
Q. Does Textline support mobile devices?
Textline supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Textline integrate with?
Textline integrates with the following applications:
Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk Suite
Q. What level of support does Textline offer?
Textline offers the following support options:
Email/Help Desk, Knowledge Base Software, Chat
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