About Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Pricing starting from:

$59.97/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Textline

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

$59.97/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Textline

Images

Textline Software - Textline communicate with clients
Textline Software - Textline include emojis
Textline Software - Textline track metrics
View 4 more
Textline video
Textline Software - Textline communicate with clients
Textline Software - Textline include emojis
Textline Software - Textline track metrics

Features

Total features of Textline: 28

  • 2-Way Messaging
  • Alerts / Escalation
  • Appointment Management
  • Automated Responses
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Engagement Software
  • Customer History
  • For Sales Teams/Organizations
  • Lead Capture Software
  • Live Chat Software
  • MMS
  • Mass Texting
  • Message Personalization
  • Messaging
  • Multi-Channel Communication
  • Performance Metrics
  • Queue Management
  • Real Time Notifications
  • Reporting/Analytics
  • Scheduled Messaging
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management Software

Alternatives

TextMagic

4.7
#1 Alternative to Textline
TextMagic is an all-in-one text-messaging service for business to bulk send notifications, alerts, reminders, confirmati...

Salesmsg

4.7
#2 Alternative to Textline
Salesmsg is two-way MMS and SMS business texting software that allows businesses to have real-time conversations with...

Textedly

4.6
#3 Alternative to Textline
SMS text messaging service for marketing alerts, sales events, coupons, notifications, and appointment reminders

Zapier

4.7
#4 Alternative to Textline
Zapier connects the web apps SMBs use every day so you can save time, automate tedious tasks, and focus on what matters...

Reviews

Overall rating

4.9 /5
(152)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support Software
5.0/5

Already have Textline?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 152
Evan
Overall rating
  • Industry: Consumer Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Product and Team

Reviewed on 17/07/2019

We're looking to engage with customers via SMS in several ways and have found Textline to be the...

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Pros

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Cons

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Jared
Overall rating
  • Industry: Sports
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Customer Service. Awesome Functionality/Workflow

Reviewed on 24/01/2021

Overall experience has been extremely positive thus far. Great customer service and awesome...

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Pros

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Cons

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Alternatives Considered

Dialpad

Reasons for Choosing Textline

Needed a more robust phone and text system for our technical support team

Reasons for Switching to Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Response from Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Jack
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Clearly the Best Way to Communicate

Reviewed on 25/07/2022

We are a staffing company and 76% of our Candidates do not own a computer, but they all own a...

We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job!

Pros

It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.

Cons

We have used Textline for a long time and have not experienced any Cons.

Max
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

The best SMS app for Pipedrive users

Reviewed on 06/07/2020

Great customer service and a useful product.

Great customer service and a useful product.

Pros

Great UI and features for teams needing to SMS their customers.

Cons

The pricing per SMS is higher than many other available products (particularly in Aus).

Response from Textline

Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Tonya
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Textline is an absolute time saver!

Reviewed on 05/08/2022

I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation...

I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call

Pros

I love the ease of using it for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call

Cons

setting up a new agent isnt always the easiest thing

Showing 5 reviews of 152 Read all reviews

Textline FAQs

Below are some frequently asked questions for Textline.

Textline offers the following pricing plans:

  • Starting from: $59.97/month
  • Pricing model: Subscription
  • Free Trial: Available

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Textline has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Textline supports the following languages:

English

Textline supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Textline integrates with the following applications:

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk

Textline offers the following support options:

Email/Help Desk, Knowledge Base Software, Chat

Related categories

See all software categories found for Textline.