About Textline
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.
Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.
Pricing starting from:
$59.97/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Textline
Devices
Business size
Markets
United States
Supported Languages
English
Pricing starting from:
$59.97/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Textline
Images
Features
Total features of Textline: 25
- 2-Way Messaging
- Alerts / Escalation
- Appointment Management
- Automated Responses
- Communication Management
- Contact Database
- Contact Management Software
- Customer Engagement Software
- Customer History
- Live Chat Software
- MMS
- Mass Texting
- Message Personalization
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real Time Notifications
- Reporting/Analytics
- Scheduled Messaging
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Third Party Integrations
- Usage Tracking/Analytics
- Workflow Management Software
Alternatives
Zapier
EZ Texting
Podium
SurveyMonkey
Reviews
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- Industry: Consumer Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product and Team
Reviewed on 17/07/2019
We're looking to engage with customers via SMS in several ways and have found Textline to be the...
We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.
Pros
I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.
Cons
There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.
- Industry: Farming
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A perfect fit
Reviewed on 15/07/2021
Great!
Great!
Pros
This software is user friendly and the customer support team is fantastic!
Cons
It doesn't do group messaging and I can not email receipts without reaching out for help.
Alternatives Considered
WhatsAppReasons for Choosing Textline
Importing contacts was difficult, limited characters made for difficult texting, and their support team was not easily accessibleSwitched From
JookSMSReasons for Switching to Textline
Expecting others to download an app to use is not feasibleResponse from Textline
Hi Rachel,
Thank you for taking the time to write this review!
So happy to hear you found Textline easy to use and our Support team is fantastic! And we agree, people don't want to download another app!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Sporting Goods
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for customer support!
Reviewed on 06/01/2022
Pros
Our team was able to quickly and easily integrate Textline into our daily customer support flow. It made assisting customers with sales and technical issues much easier and faster, and integrated seamlessly with our ticketing platform Gorgias. All of the features are easy to understand.
Cons
It would be better if customer data was linked and integrated from either Gorgias or from Shopify.
Response from Textline
Hi Laura,
Thank you for taking the time to write this review!
It makes me so happy to hear it's been easier to support customers and made the process faster since implementing Textline.
We will be reaching out about your questions regarding Gorgias and Shopify integration. We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Entertainment
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
The best SMS app for Pipedrive users
Reviewed on 06/07/2020
Great customer service and a useful product.
Great customer service and a useful product.
Pros
Great UI and features for teams needing to SMS their customers.
Cons
The pricing per SMS is higher than many other available products (particularly in Aus).
Response from Textline
Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Efficient and effective!
Reviewed on 12/10/2021
Pros
Amazing product! Super easy to use and lots of great features
Cons
I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints!
Response from Textline
Hi Corrie,
Thank you for taking the time to write this review!
Love to hear you are benefitting from our ability to integrate with Shopify!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
Textline FAQs
Below are some frequently asked questions for Textline.Q. What type of pricing plans does Textline offer?
Textline offers the following pricing plans:
- Starting from: $59.97/month
- Pricing model: Subscription
- Free Trial: Available
Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs
Q. Who are the typical users of Textline?
Textline has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Textline support?
Textline supports the following languages:
English
Q. Does Textline support mobile devices?
Textline supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Textline integrate with?
Textline integrates with the following applications:
Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk
Q. What level of support does Textline offer?
Textline offers the following support options:
Email/Help Desk, Knowledge Base Software, Chat
Related categories
See all software categories found for Textline.
