About Textline
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.
Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.
Pricing starting from:
$59.97/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Textline
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English
Pricing starting from:
$59.97/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Textline
Images
Features
Total features of Textline: 29
Alternatives
Trumpia
TrueDialog
Klaviyo
Podium
Reviews
Already have Textline?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Financial Services Software
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Skyler is a Super Star!!
Reviewed on 27/04/2021
Textline has been a major game changer as we migrate from traditional call and email to sms...
Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat!
Kudos to Textline a definite value add, and an even better investment!
Pros
Easy to use
Simple Set up
Great for connecting with customers at ease!
Cons
No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !
Alternatives Considered
CloudTalkReasons for Choosing Textline
Lack of Internal SMS functionality.Switched From
FreshdeskResponse from Textline
Hi Addie,
Thank you for taking the time to write this review!
Love to hear that Textline is easy to use and is helping you connect with customers!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy, Affordable and Friendly!
Reviewed on 23/09/2020
From set-up to on going questions/customer support, everyone that we have encountered has been...
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.
Pros
The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!
Cons
Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!
Response from Textline
Hi Jennifer,
Thank you for taking the time to write this review!
It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!
We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!
Happy Texting!
Nancy from the Textline Team
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Still Learning
Reviewed on 20/05/2021
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT...
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.
Pros
I love the fact that I can manage mass text on a website and not just on my cell phone.
Cons
Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.
Response from Textline
Hi Chris,
Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Logistics & Supply Chain
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Textline simplified the whole SMS channel for us
Reviewed on 11/12/2020
Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and...
Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Pros
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.
Cons
Still working to automate some functions through the API.
Response from Textline
Hi Jorge,
Thank you for taking the time to write this review!
It makes me so happy to hear you are finding value in our key features and support service! Most importantly love to hear we have helped simplified operations for your team and its helping with the day-to-day.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Information Services
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Customer Service Is Awesome!
Reviewed on 23/03/2022
Pros
[SENSITIVE CONTENT] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results.
Cons
Setting up previous users can be difficult sometimes.
Response from Textline
Casey, thank you for writing a review, it makes me so happy to hear you are wowed by our customer support team. We also appreciate you bringing the issue with difficulty setting up previous users to our attention. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you ever have additional feedback, please don't hesitate to email me at [email protected]
Sincerely,
Jenny from the Textline Team
Textline FAQs
Below are some frequently asked questions for Textline.Q. What type of pricing plans does Textline offer?
Textline offers the following pricing plans:
- Starting from: $59.97/month
- Pricing model: Subscription
- Free Trial: Available
Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs
Q. Who are the typical users of Textline?
Textline has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Textline support?
Textline supports the following languages:
English
Q. Does Textline support mobile devices?
Textline supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Textline integrate with?
Textline integrates with the following applications:
Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk Suite
Q. What level of support does Textline offer?
Textline offers the following support options:
Email/Help Desk, Knowledge Base Software, Chat
Related categories
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