Textline

4.9 (166)
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Cloud-based plug-and-play text messaging software

About Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.


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Textline Software - Textline communicate with clients
Textline Software - Textline include emojis
Textline Software - Textline track metrics
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Textline Software - Textline communicate with clients
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Textline Software - Textline track metrics

Not sure about Textline? Compare with a popular alternative

Textline

4.9 (166)
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Starting Price

$59.97
month
$4.90
one-time

Pricing Options

Free version
Free trial
Free version
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Features

31
58

Integrations

12
1

Ease of Use

4.8 (166)
4.6 (211)

Value for Money

4.7 (166)
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Customer Service

5.0 (166)
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Reviews

Overall rating

4.9 /5
(166)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support Software
5.0/5

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Showing 5 reviews of 166
Verified Reviewer
Overall rating
  • Industry: Financial Services Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great CRM integration and phenomenal support

Reviewed on 07/04/2020

Customer service is phenomenal.

Customer service is phenomenal.

Pros

We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword. Also, we're starting to pre-schedule custom announcements to our sorted contacts. The TAGing system allows us to upload and sort our contact lists fairly efficiently.

Cons

We can't group parts of client conversations. Example: A client reaches out specifically about a service or product days or months after an initial engagement. It's all in one long conversation. We'd like to see a feature that allows our users to TAG parts of a conversation.

Response from Textline

Thank you for your feedback and great review. We really value your support!

It sounds like our Dispositions feature would help you tag parts of a conversation. Dispositions allow you to categorize conversations when resolving them. You can then pull reports on that data. More about that here https://bit.ly/2xGptt5. Hope this helps!

We'd be happy to chat with you more if you'd reach out to our Customer Service Team.

Jennifer
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy, Affordable and Friendly!

Reviewed on 23/09/2020

From set-up to on going questions/customer support, everyone that we have encountered has been...

From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.

Pros

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Cons

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

Response from Textline

Hi Jennifer,

Thank you for taking the time to write this review!

It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!

We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!

Happy Texting!
Nancy from the Textline Team

Chris
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Still Learning

Reviewed on 20/05/2021

I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT...

I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.

Pros

I love the fact that I can manage mass text on a website and not just on my cell phone.

Cons

Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.

Response from Textline

Hi Chris,

Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Sam
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Team, Intuitive Product

Reviewed on 06/03/2020

Pros

Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it!
The Textline team has also been very helpful in supporting us whenever we encountered an issue.

Cons

I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.

Alternatives Considered

Textmagic

Switched From

SendHub
Tom
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

good for biz

Reviewed on 09/03/2021

overall very good... must have for business, good for texting employees and customers

overall very good... must have for business, good for texting employees and customers

Pros

I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.

Cons

wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...

Response from Textline

Hi Tom,

Thank you for taking the time to write this review!

We love to hear that you feel organized while using SMS to communicate with both employees and customers.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Showing 5 reviews of 166 Read all reviews

Textline FAQs

Below are some frequently asked questions for Textline.

Textline offers the following pricing plans:

  • Starting from: $59.97/month
  • Pricing model: Subscription
  • Free Trial: Available

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Textline has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Textline supports the following languages:

English

Textline supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Textline integrates with the following applications:

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk Suite

Textline offers the following support options:

Email/Help Desk, Knowledge Base Software, Chat

Related categories

See all software categories found for Textline.