Textline
About Textline
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.
Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.
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- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Skyler is a Super Star!!
Reviewed on 27/04/2021
Textline has been a major game changer as we migrate from traditional call and email to sms...
Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat!
Kudos to Textline a definite value add, and an even better investment!
Pros
Easy to use
Simple Set up
Great for connecting with customers at ease!
Cons
No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !
Alternatives Considered
CloudTalkReasons for Choosing Textline
Lack of Internal SMS functionality.Switched From
FreshdeskResponse from Textline
Hi Addie,
Thank you for taking the time to write this review!
Love to hear that Textline is easy to use and is helping you connect with customers!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Great Platform to Put SMS to Work for Our Business
Reviewed on 17/06/2023
Pros
Although it feels like it's geared to product support, it is easy to adapt to the marketing role we use Textline for. The tags make it easy us to target different groups. Also, Tech Support is always responsive and helpful!
Cons
Once you start composing an announcement, you have to finish it. It would be nice to write it and save it for later.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Still Learning
Reviewed on 20/05/2021
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT...
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.
Pros
I love the fact that I can manage mass text on a website and not just on my cell phone.
Cons
Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.
Response from Textline
Hi Chris,
Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Modern Texting for Business at Its Finest
Reviewed on 05/10/2022
Our business had free trials on many competing texting softwares on the market, but we ultimately...
Our business had free trials on many competing texting softwares on the market, but we ultimately fell in love with Textline after using it just once. We saw the potential in it, and we have integrated its advanced features ever since. We are confident that Textline is the best texting software for businesses.
Pros
Intuitive, modern, adaptable, and smart. This software is the best of its type. You can use it right off the bat for simple day-to-day usage. However, this software has a lot more to offer in automation. Although it takes some time to learn the ropes, the results are worth the effort. Textline has great value in its adaptability with many business, and their stellar customer support team. They're always quick with helpful responses and they're easily accessible.
Cons
Textline has a clean layout and design. Very modern in its artistic approach. However, with that being said, its approach to a clean work space is not ideal. There is no way to hide old messages from your view. You can only have them fade out by "resolving" them. This can create an overwhelming false-impression of your text inbox.
- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great CRM integration and phenomenal support
Reviewed on 07/04/2020
Customer service is phenomenal.
Customer service is phenomenal.
Pros
We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword. Also, we're starting to pre-schedule custom announcements to our sorted contacts. The TAGing system allows us to upload and sort our contact lists fairly efficiently.
Cons
We can't group parts of client conversations. Example: A client reaches out specifically about a service or product days or months after an initial engagement. It's all in one long conversation. We'd like to see a feature that allows our users to TAG parts of a conversation.
Response from Textline
Thank you for your feedback and great review. We really value your support!
It sounds like our Dispositions feature would help you tag parts of a conversation. Dispositions allow you to categorize conversations when resolving them. You can then pull reports on that data. More about that here https://bit.ly/2xGptt5. Hope this helps!
We'd be happy to chat with you more if you'd reach out to our Customer Service Team.
Textline FAQs
Below are some frequently asked questions for Textline.Q. What type of pricing plans does Textline offer?
Textline offers the following pricing plans:
- Starting from: $59.97/month
- Pricing model: Subscription
- Free Trial: Available
Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs
Q. Who are the typical users of Textline?
Textline has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Textline support?
Textline supports the following languages:
English
Q. Does Textline support mobile devices?
Textline supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Textline integrate with?
Textline integrates with the following applications:
Aircall, Freshdesk, Gorgias, Help Scout, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk Suite
Q. What level of support does Textline offer?
Textline offers the following support options:
Email/Help Desk, Knowledge Base Software, Chat
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