---
description: Detailed reviews on Smart Tribune based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Smart Tribune with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Smart Tribune Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Smart Tribune](/software/2048215/smart-tribune-1)

# Smart Tribune

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> Experts in customer self-service solutions, Smart Tribune develops the technology \& provides the know-how for companies to deliver a better customer experience whilst reducing tier-1 support requests, increasing conversions \& improving SEO rankings.
> 
> Verdict: Rated **4.4/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Smart Tribune

\- Fuel customer autonomy at every touchpoint across a brand’s customer experience; 
- Boost organic SEO to help customers answer their questions directly via the search results page;
- Improve the likelihood of conversion as customers move along the path to purchase; 
- Increase the happiness, satisfaction, and loyalty of long-term customers;
- Reduce customer support contact volume by automating up to 70% of tier-1 inquires; and
- Equip customer support agents with the most up-to-date knowledge base information at all times.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 11 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smart Tribune
- **Founded**: 2011

## Commercial Context

- **Starting Price**: €15,000.00
- **Pricing model**: Per User
- **Pricing Details**: Fixed setup and implementation fee +
Annual licence.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bulgarian, Catalan, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish
- **Available Countries**: France

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Chatbot Software
- Content Management System (CMS) Software
- Customizable Branding
- Customizable Fields
- Decision Support Software
- Knowledge Base Management
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Reporting/Analytics
- Self Service Portal
- Text Editing
- Visual Analytics
- Widgets

## Integrations (7 total)

- Elastic Enterprise Search
- Google Chat
- Messenger
- Microsoft Teams
- Salesforce Starter
- Slack
- WhatsApp

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software)

## Related Categories

- [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software)
- [Conversational AI Platform Software](https://www.getapp.ae/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Confluence](https://www.getapp.ae/software/90949/confluence) — 4.5/5 (3663 reviews)
2. [Microsoft SharePoint](https://www.getapp.ae/software/90850/sharepoint) — 4.4/5 (5412 reviews)
3. [Notion](https://www.getapp.ae/software/132111/notion) — 4.7/5 (2709 reviews)
4. [Guru](https://www.getapp.ae/software/123167/guru) — 4.8/5 (639 reviews)
5. [Paperpile](https://www.getapp.ae/software/2050352/paperpile) — 4.8/5 (122 reviews)

## Reviews

### "Smart Tribune : partenaire FAQ" — 4.0/5

> **Sandrine** | *18 August 2020* | Computer Games | Recommendation rating: 8.0/10
> 
> **Pros**: La facilité d'implémentation sur notre site / Le rendu esthétique / La personnalisation des questions-réponses et de l'arborscence / les qualités SEO.
> 
> **Cons**: La première version était un peu compliquée à prendre en main. Depuis la mise en place de la V2, nous sommes satisfaits à 100% : le back office est simple et intuitif.
> 
> Excellente expérience : la gestion de projet est extrêmement bien mené, nous avons été accompagné de A à Z par le customer manager.

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### "Une équipe au top au service d'une plateforme facile et fiable" — 4.0/5

> **⚡️ Thierry** | *27 July 2020* | Oil & Energy | Recommendation rating: 9.0/10
> 
> **Pros**: L'intégration à notre site web (et à notre espace client avec des configurations techniques distinctes) pour nos FAQs particuliers et professionnels (2 bases de connaissances) est claire et sans problème.
Le back office est très facile à prendre en main (5 minutes), la nouvelle version 2020 est encore plus conviviale.
Less accès contextuels aux FAQs (dans les formulaires de contact, ou via un moteur de recherche "stand alone" par exemple) sont très pratiques.
> 
> **Cons**: Le SEO des FAQs pourrait être améliorés, même si l'utilisation de SEO4AJAX a résolu pas mal de soucis que nous avions auparavant.
La nouvelle version du Back Office (début 2020) n'a pas encore toutes les fonctionnalités qu'avait la précédente version, mais ça ne saurait tarder.
Les modifications en masse (eg. mise à jour d'un numéro de téléphone) seraient intéressantes à développer.
> 
> La création, modification, mise en avant d'une FAQ est simplissime.
La fiabilité de la plateforme est sans faille : aucun arrêt de service en plus de 4 ans de partenariat \!
L'équipe projet et les experts techniques sont à la fois très disponibles, compétents et à l'écoute des besoins.

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### "Utile, simple et orienté utilisateur" — 4.0/5

> **Virginie** | *27 August 2021* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: Simplicité d'utilisation pour les clients : clients internes métiers et utilisateurs finaux : internautes.
> 
> **Cons**: Plus de fonctionnalités sur le modules statistiques : s'inspirer des fonctionnalités Google Adword
> 
> Je suis très satisfaite de l'outil FAQ Dynamique et de la collaboration avec Smart Tribune. 
Écoute, disponibilité, réactivité et orientation satisfaction client. 
L'outil est simple à mette en œuvre et ensuite à utiliser. 
Il améliore significativement l'expérience utilisateur des internautes sur le site Internet et en interne, il est un outil de Knowledge Management et de montée en compétence avec la constitution et rédaction de la base de connaissances.

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### "Efficace pour nous et surtout pour les clients" — 5.0/5

> **NATHALIE** | *27 July 2020* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: Facilité de mise en oeuvre et de mise à jour dans l'administration des questions / réponses
Accompagnement
Statistiques et pilotage
Modèle éco en accord avec la marque
> 
> **Cons**: Peut être la rapidité de réponse du back office mais il est mis à jour donc c'est réglé

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### "Smart Tribune, une très bonne solution pour accompagner nos clients" — 4.0/5

> **odile** | *27 August 2021* | Online Media | Recommendation rating: 9.0/10
> 
> **Pros**: Facilité d'intégration des données (fonctionnalités, rapidité). 
Lisibilité pour l'utilisateur final. 
Equipe très dynamique et très à l'écoute d'un point de vue Commercial et Accompagnement du projet. Complémentarité,
Propositions complémentaires avec les différentes Smart.
> 
> **Cons**: Il serait appréciable de pouvoir copier des fiches, imprimer des fiches avec les images, donner un ordre de tri qui ne soit pas uniquement le niveau d'utilisation.
> 
> La mise en place des FAQ a été un gros chantier mais facilitée par l'offre Smart Tribune. Les stat qui découlent de l'utilisation permettent de rester très à jour de la satisfaction client.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2048215/smart-tribune-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/business-intelligence-analytics-software/a/smart-tribune-1/> |
| en-AE | <https://www.getapp.ae/software/2048215/smart-tribune-1> |
| en-AU | <https://www.getapp.com.au/software/2048215/smart-tribune-1> |
| en-CA | <https://www.getapp.ca/software/2048215/smart-tribune-1> |
| en-GB | <https://www.getapp.co.uk/software/2048215/smart-tribune-1> |
| en-IE | <https://www.getapp.ie/software/2048215/smart-tribune-1> |
| en-NZ | <https://www.getapp.co.nz/software/2048215/smart-tribune-1> |
| en-SG | <https://www.getapp.sg/software/2048215/smart-tribune-1> |
| en-ZA | <https://www.getapp.za.com/software/2048215/smart-tribune-1> |
| fr | <https://www.getapp.fr/software/2048215/smart-tribune-1> |
| fr-BE | <https://fr.getapp.be/software/2048215/smart-tribune-1> |
| fr-CA | <https://fr.getapp.ca/software/2048215/smart-tribune-1> |

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