About HelpSpace

HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

Pricing starting from:

$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to HelpSpace

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Markets

Germany

Supported Languages

Dutch, English, French, German, Italian, Portuguese, Spanish

Pricing starting from:

$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to HelpSpace

Images

HelpSpace Software - 1
HelpSpace Software - 2
HelpSpace Software - 3
View 3 more
HelpSpace Software - 1
HelpSpace Software - 2
HelpSpace Software - 3

Features

Total features of HelpSpace: 16

  • Alerts/Notifications
  • Automated Routing
  • Customer Database
  • Customizable Branding
  • Email Management Software
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Ticket Management

Alternatives

Help Scout

4.7
#1 Alternative to HelpSpace
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign...

Freshdesk

4.5
#2 Alternative to HelpSpace
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Zendesk

4.4
#3 Alternative to HelpSpace
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Intercom

4.5
#4 Alternative to HelpSpace
Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-...

Reviews

Overall rating

4.8 /5
(23)
Value for Money
5.0/5
Features
4.4/5
Ease of Use
4.9/5
Customer Support Software
4.9/5

Already have HelpSpace?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 23
Gerardo
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent product, easy to use and bug free

Reviewed on 16/02/2022

I highly recommend it if you are looking for a simple ticket system. It has really helped me...

I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.

Pros

I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software.

Cons

I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A beautifully simple customer support system

Reviewed on 17/02/2021

Pros

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.

As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Cons

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

Alternatives Considered

Freshdesk, Help Scout, Intercom, and Zendesk

Reasons for Switching to HelpSpace

I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

My Honest Review for HelpSpace

Reviewed on 15/07/2022

It works for basic support business

It works for basic support business

Pros

Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.

Cons

I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work

Alternatives Considered

ThriveDesk

Reasons for Switching to HelpSpace

I can say that ThirveDesk has more robust features and the founders is taking it to Unicorn SaaS if they listen carefully to every reasonable use case of their customers without neglecting any.
Max
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

HelpSpace is an excellent all-in-one solution that will handle all of your customer support...

Reviewed on 05/05/2022

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help...

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.

Pros

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Cons

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Mario
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A helpdesk-platform-dream come true

Reviewed on 14/01/2021

If you search for a helpdesk platform that is really easy to use and fast and - most importantly...

If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX.

My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;)

Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great.
I had nearly no learning curve for my team as they found every option very fast.

CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future.

It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.

Pros

• Multiple channels in one place to filter and guide topic related questions and always keep track.

• Knowledge base and E-Documentation feature

• Fast platform and reliable and efficient workflows

• All you need to kickstart your business without wasting time in learning or clicking

Cons

• No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap

• Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed)

• No option to select custom main color (for branding) - but that's not really important

• Local german translation not 100% ready (but that's no problem as we mostly have international clients)

Showing 5 reviews of 23 Read all reviews

HelpSpace FAQs

Below are some frequently asked questions for HelpSpace.

HelpSpace offers the following pricing plans:

  • Starting from: $25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Free 15-day trial for all subscription.

HelpSpace has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

HelpSpace supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish

HelpSpace supports the following devices:

We do not have any information about what integrations HelpSpace has

HelpSpace offers the following support options:

Email/Help Desk, Knowledge Base Software, Chat

Related categories

See all software categories found for HelpSpace.