---
description: Detailed reviews on Touchpoint CX based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Touchpoint CX with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Touchpoint CX Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/715/employee-engagement/software) > [Touchpoint CX](/software/2049080/touchpoint-cx)

# Touchpoint CX

Canonical: https://www.getapp.ae/software/2049080/touchpoint-cx

> Touchpoint CX is a cloud-based customer experience (CX) management platform. It helps amplify voice of customer (VoC) initiatives and convert customer feedback into real-time insights and actions across an entire organization.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Touchpoint CX

Automate feedback collection across channels touchpoints and customer journeys.

Unify customer experience and operational data into a single enterprise view.

Engage customers at the moment with personalized event-triggering surveys.

Focus feedback on moments that matter most. 

Deliver relevant insights to each individual and area of the business with flexible reporting dashboards.

Empower staff by extracting meaning through text analytics.

Understand trends and impact using advanced analytics.

Motivate and empower frontline staff to take action with personalized dashboards and KPIs.

Drive immediate action with real-time alerts.

Based in New Zealand, Touchpoint Group is PCI DSS compliant and ISO 27001 certified, ensuring all your customer data is captured and stored safely.

## About the vendor

- **Company**: Touchpoint Group
- **Founded**: 2001

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: TouchpointCX can be customized to best suit business needs. Pricing information is provided by Touchpoint Group.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- CRM Software
- Campaign Management Software
- Communication Management
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard Software
- Data Visualization Software
- Engagement Tracking
- Feedback Management
- Knowledge Management Software
- Loyalty Program
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Employee Engagement Software](https://www.getapp.ae/directory/715/employee-engagement/software)

## Related Categories

- [Employee Engagement Software](https://www.getapp.ae/directory/715/employee-engagement/software)
- [Customer Satisfaction Software](https://www.getapp.ae/directory/1029/customer-satisfaction/software)
- [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software)
- [Customer Advocacy Software](https://www.getapp.ae/directory/1711/customer-advocacy/software)
- [NPS Software](https://www.getapp.ae/directory/1963/nps/software)

## Alternatives

1. [Survicate](https://www.getapp.ae/software/101401/survicate) — 4.6/5 (99 reviews)
2. [Platform One](https://www.getapp.ae/software/2066847/platform-one) (0 reviews)
3. [Typeform](https://www.getapp.ae/software/91581/typeform) — 4.7/5 (945 reviews)
4. [Sogolytics](https://www.getapp.ae/software/108133/sogosurvey) — 4.7/5 (730 reviews)
5. [Medallia Experience Cloud](https://www.getapp.ae/software/90979/medallia-enterprise) — 4.5/5 (33 reviews)

## Links

- [View on GetApp](https://www.getapp.ae/software/2049080/touchpoint-cx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/touchpoint-cx/> |
| en-AE | <https://www.getapp.ae/software/2049080/touchpoint-cx> |
| en-AU | <https://www.getapp.com.au/software/2049080/touchpoint-cx> |
| en-CA | <https://www.getapp.ca/software/2049080/touchpoint-cx> |
| en-GB | <https://www.getapp.co.uk/software/2049080/touchpoint-cx> |
| en-IE | <https://www.getapp.ie/software/2049080/touchpoint-cx> |
| en-NZ | <https://www.getapp.co.nz/software/2049080/touchpoint-cx> |
| en-SG | <https://www.getapp.sg/software/2049080/touchpoint-cx> |
| en-ZA | <https://www.getapp.za.com/software/2049080/touchpoint-cx> |

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