---
description: Detailed reviews on CloudRadial based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare CloudRadial with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CloudRadial Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [CloudRadial](/software/2050078/cloudradial)

# CloudRadial

Canonical: https://www.getapp.ae/software/2050078/cloudradial

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> CloudRadial’s Unified Client Portal and CSA Platform enables MSPs to deliver an Amazon-like client experience. With on-demand reporting, real-time insights, and automation, MSPs can support clients efficiently and at scale.
> 
> Verdict: Rated **4.7/5** by 55 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 55 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Azurative
- **Founded**: 2018

## Commercial Context

- **Starting Price**: $95.00
- **Pricing model**: Other
- **Pricing Details**: Tiered pricing based on how many users are synced from your PSA
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia and 50 more

## Features

- Ad hoc Reporting
- Alerts/Notifications
- Automated Routing
- Backup and Recovery
- Client Portal
- Compliance Management
- Customizable Branding
- Customizable Dashboard
- Customizable Reports
- Data Import/Export
- Data Synchronization
- Data Visualization Software
- Financial Reporting Software
- Forecasting
- Help Desk Management
- IT Asset Management Software
- IT Asset Tracking
- IT, Server & Network Monitoring Software
- Incident Management Software
- Inventory Management Software

## Integrations (25 total)

- Addigy
- Augmentt
- Autotask PSA
- Auvik
- BrightGauge
- Calendly
- ConnectBooster
- ConnectWise CPQ
- ConnectWise PSA
- Datto RMM
- Datto SIRIS
- Datto Workplace
- Domotz
- HaloPSA
- IT Glue

... and 10 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software

## Category

- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [Reporting Software](https://www.getapp.ae/directory/931/analytics-reporting/software)
- [MSP Software](https://www.getapp.ae/directory/645/managed-service-providers-msp/software)
- [IT Service Software](https://www.getapp.ae/directory/1049/it-service/software)

## Alternatives

1. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.ae/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [Caspio](https://www.getapp.ae/software/90524/caspio) — 4.6/5 (249 reviews)
4. [Wrike](https://www.getapp.ae/software/9964/wrike) — 4.4/5 (2887 reviews)
5. [NinjaOne](https://www.getapp.ae/software/108129/ninjarmm) — 4.7/5 (282 reviews)

## Reviews

### "Powerful Client Portal to Helps Make Clients "Sticky"" — 5.0/5

> **Joseph** | *23 March 2022* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: CloudRadial made it easy to provide an attractive, functional portal to our clients. The Applications, QuickStarts, Problem Reports, and KnowledgeBase have been a hit with every user we've added. Meanwhile the Infrastructure reporting is a huge benefit for client owners and top-brass, making it easily visible which aging devices should be replaced.
> 
> **Cons**: I love the integration with our RMM/PSA Solution, however I look forward to additional features that will allow me to assign a specific technician to a ticket (especially based upon the request type). This would allow us to ensure the right technician is assigned a task from the moment the request is submitted.

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### "Worth every penny - but have the time to devote to a proper deployment" — 5.0/5

> **Chip** | *16 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Replaces the dated client portal in our PSA.  Allows for contact sync between M365 and our PSA.  Broadcast and messaging feature.  The desktop application and details associated with a support ticket entry are very helpful.
> 
> **Cons**: Learning curve.  While there is adequate documentation some of it is unclear for the novice.  Price is creeping up, and I suppose that's the case everywhere.  But I'm seeing little value in the increase as most of the features are for other PSA's or integrations we do not use.
> 
> Overall experience has been fantastic.  The support team is very responsive and helpful.  Our clients that use it, love it.  Getting them to use it and the buy-in has been the biggest challenge that we're still facing.

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### "Good and getting better" — 4.0/5

> **Brandon** | *25 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: It pulls in a ton of data and it was built with MSPs in mind, which is great. A lot of software these days is built for something else and adapted for MSPs. I like their information forward approach as well.
> 
> **Cons**: It's very cumbersome to administer and there isn't a link to their help site from the main portal\! It always takes me a while to remember the URL. I guess I should just bookmark it.
> 
> Good, not great. Having to manage the counts of data agents vs the count of computers in my manage account is annoying but I will live with it.

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### "Elevation of your Help Desk" — 5.0/5

> **Joe** | *16 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use and deploy, CloudRadial gives us the ability to service our clients when, where, and how they need it.
> 
> **Cons**: The GUI is clunky and seems outdated. Navigation is not fluid and IT users are usually stumbling over where certain things are located.
> 
> I love the ability CloudRadial gives us as an MSP and feel it has elevated our abilities to make our help desk world class.

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### "CloudRadial - Great Customer Portal\!" — 5.0/5

> **Taralee** | *26 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like how much I can customize the software to each of our clients. The support features, documentation, and customizable links make it a great central place for our clients to find almost everything they need from us.
> 
> **Cons**: Managing hundreds of different clients is a big chore that could be improved with more options for duplication, import/export, and more granular permissions. We also really need to be able to view project tickets.
> 
> Overall, I have had a very positive experience with CloudRadial. It took quite a while to implement and it is a lot of maintenance, but it provides lots of value to our clients and the support team is very quick and responsive when I need assistance.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2050078/cloudradial)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/cloudradial/> |
| en-AE | <https://www.getapp.ae/software/2050078/cloudradial> |
| en-AU | <https://www.getapp.com.au/software/2050078/cloudradial> |
| en-CA | <https://www.getapp.ca/software/2050078/cloudradial> |
| en-GB | <https://www.getapp.co.uk/software/2050078/cloudradial> |
| en-IE | <https://www.getapp.ie/software/2050078/cloudradial> |
| en-NZ | <https://www.getapp.co.nz/software/2050078/cloudradial> |
| en-SG | <https://www.getapp.sg/software/2050078/cloudradial> |
| en-ZA | <https://www.getapp.za.com/software/2050078/cloudradial> |

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