About Froged
FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies.
Connect your customer lifecycle in one place from Onboarding and Retention to Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention.
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Key benefits of Froged
FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points.
Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.
We provide complete customization with our scalable and adaptable technology from -
* Behavioral segmentation
* Product Flows
* Knowledge Base
* Email campaigns
* In-app widget
* +2k integrations and API
* Dedicated CS Manager and Dev team
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- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for tracking and understanding users, leads and website visitors
Reviewed on 15/03/2020
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.
Pros
First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.
Cons
Native mobile app is not yet where it needs to be, but they are working on a new version.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Like Intercom, but better
Reviewed on 15/03/2021
Pros
Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.
Cons
It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.
Alternatives Considered
DriftReasons for Choosing Froged
We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.Switched From
IntercomReasons for Switching to Froged
We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.- Industry: Internet
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great Functionalities Better For Deep Integrations
Reviewed on 15/03/2021
The experience so far is great. They are constantly improving the tools and have great support.
The experience so far is great. They are constantly improving the tools and have great support.
Pros
I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind.
The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.
Cons
In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way.
My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance.
There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.
Reasons for Choosing Froged
We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.Switched From
tawk.toReasons for Switching to Froged
The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Software to support my clients thats I can’t do without
Reviewed on 09/03/2021
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Pros
Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.
The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.
Knowledge base has got to be my favourite function though. So slick and easy to set up.
Cons
I’d appreciate support of other video channels in the future fir the knowledge base.
I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.
Alternatives Considered
FreshdeskReasons for Switching to Froged
The modern fresh clean design and multi-function capabilities of it.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I would recommend Froged to all businesses needing a CRM system
Reviewed on 09/03/2021
Very good!
Very good!
Pros
- Detailed data of each user
- Ability to engage with user, especially live when they are creating a profile
- Behavior emails based on triggers, automatising
- New features every couple of weeks/months (blog editor)
- Good & fast customer service
Cons
- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in
Alternatives Considered
HubSpot CRMReasons for Switching to Froged
- Knowing the founders - Personal customer serviceFroged FAQs
Below are some frequently asked questions for Froged.Q. What type of pricing plans does Froged offer?
Froged offers the following pricing plans:
- Starting from: €79.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of Froged?
Froged has the following typical customers:
11–50, 51–200, 201–500, 501–1,000
Q. What languages does Froged support?
Froged supports the following languages:
Basque, English, European Portuguese, Spanish
Q. Does Froged support mobile devices?
Froged supports the following devices:
Android (Mobile)
Q. What other apps does Froged integrate with?
Froged integrates with the following applications:
Facebook Ticketing system, Google Chrome, Google Hangouts, Google Meet, Slack, Twilio, WhatsApp, Zapier
Q. What level of support does Froged offer?
Froged offers the following support options:
Email/Help Desk, Knowledge Base Software, Chat
Related categories
See all software categories found for Froged.
- Chatbot Software
- Help Desk & Ticketing Software
- Customer Service Software
- Customer Success Software
- Customer Satisfaction Software
- Live Chat Software
- Customer Experience Software
- Customer Engagement Software
- Customer Communications Management Software
- Customer Support Software
- Knowledge Base Software
- Conversational Marketing Platform Software
- Retargeting Software
- Contact Centre Quality Assurance Software
