--- description: Detailed reviews on Lightspeed based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Lightspeed with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Lightspeed Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Marine Software](/directory/1279/marine/software) > [Lightspeed](/software/2051079/lightspeed-1) # Lightspeed Canonical: https://www.getapp.ae/software/2051079/lightspeed-1 Page: 1 / 8\ Next: [Next page](https://www.getapp.ae/software/2051079/lightspeed-1?page=2) > Improve efficiency and thrill customers\! Your staff shouldn't be mired down by server failures, cumbersome paperwork, and slow systems. Lightspeed's DMS applications integrate seamlessly across your entire dealership to ensure your processes are optimized, so you can focus on what your business. > > Verdict: Rated **3.9/5** by 158 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Lightspeed Dealer management system Build a boat Rental and storage Computerized Vehicle Registration CRM Lead Management Payroll Processing eSignature Multi-location management Industry benchmark reports Loyalty program LightspeedEVO texting Marina \& Rental operations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 158 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.4/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed DMS ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: Lightspeed EVO is very customizable and each dealerships needs are different. The price is dependent on the number of licenses, modules, layered apps and training needed. Lightspeed EVO has packages starting as low as $2,995.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting Software - Activity Dashboard - Billing & Invoicing - Communication Management - Compliance Management - Contract/License Management - Customer Database - Customizable Reports - Financial Management Software - Inventory Management Software - Mobile Access - Parts Management - Point of Sale (POS) - Real-Time Updates - Reporting & Statistics - Scheduling Software - Storage Management - Third-Party Integrations - Work Order Management ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Marine Software](https://www.getapp.ae/directory/1279/marine/software) ## Alternatives 1. [Storable Marine](https://www.getapp.ae/software/115307/molo1) — 4.3/5 (57 reviews) 2. [BiT Dealership Software](https://www.getapp.ae/software/109189/bit-dealership-software) — 4.5/5 (44 reviews) 3. [HarbaMaster](https://www.getapp.ae/software/126515/harbamaster) — 4.6/5 (10 reviews) 4. [DockMaster](https://www.getapp.ae/software/118975/dockmaster) — 3.9/5 (18 reviews) 5. [StarNapp](https://www.getapp.ae/software/2077934/starnapp) — 4.9/5 (11 reviews) ## Reviews ### "Bookkeeper" — 4.0/5 > **Cindy** | *15 October 2024* | Maritime | Recommendation rating: 7.0/10 > > **Pros**: Very effective for it's purpose. At a boat dealership it is very well developed. > > **Cons**: Having 3 different stores you have to shut 1 down and then open the next. > > Use it daily - it has all the features for sales, commissions, parts, inventory, and just the day to day operations costs. It is designed very well. ----- ### "Highly recommend, but be ready for a big learning curve" — 5.0/5 > **Vanessa** | *28 January 2022* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: That it integrates with lots of other programs/websites that we were already using. That it works for all of the facets of our business, with room for us to grow into as well (additional modules that can be purchased). Love that pricing can be automatically updated, both in the parts module and the major unit module. The scheduler for our service department has worked wonderfully. The colour coding in the estimates and repair order screen is awesome at helping us stay organized. At a glance, the sales team can tell how many deals have a deposit or at what part in the sales process a lead may be at. I love that similar parts can be tied together (think multiple supplier selling the exact same part - you can see if you have inventory for that one part) Our service team appreciated the app for repair orders - clocking on and off a job, entering notes, etc. The service advisor can just simply copy and paste notes into the repair order then edit as needed > > **Cons**: Our staff tend to leave Lightspeed open, logged off or locked out, but open. We don't know an update it going to happen until we come in the next morning to find Lightspeed shut down for the update. We don't necessarily lose information, but we tend to leave RO's or Invoices open to remind ourselves to complete a certain task or update information, etc. So that pseudo reminder gets lost. Anytime we have a price update, the package priced items don't get the proper retail price for the individual item (cost gets calculated correctly), so we have to manually go through those listings to correct... due to the shear qty of packaged products (think fuel hose, bilge hose, fasteners, bulk oil, etc.), I end up waiting for someone to tell me the parts record needs to get updated because they're trying to sell it. We've spoken to tech support numerous times about this issue and after years of complaints, we still do not have a solution. For Canadian dealers, we seem to have to figure out a bunch of workarounds. For example, we can't enter in the HST on sublet invoices through the RO's because the software isn't developed properly for some reason (not an issue apparently for American dealers). Some features aren't available to Canadian dealers, like the ability to call a customer through the program. Recently an exchange calculator of sorts has been implemented, but it still doesn't really serve us the way we were used to with Sage > > Overall, very glad we made the switch\! It's like having an assistant for every position you have on Lightspeed. ----- ### "review" — 3.0/5 > **Jennifer** | *28 January 2022* | Retail | Recommendation rating: 5.0/10 > > **Pros**: capable of keeping certain employees out of certain areas with security requirements > > **Cons**: There are many features that this software doesn't have that seem pretty common sense for a power sports dms. Getting help when you really need it takes forever. The chat was taken away. They close your case before actually giving you a fix many times. Things the system had when we first started no longer there. The fact that I can't process a special order in a repair order for something we currently have on hand is frustrating. Many accessories are on display and will not be removed from machines or display walls and need to be ordered as needed. With the change in how manufacturers are fulfilling orders this is a VERY important change that needs to happen. Need to have a pop up on invoices asking if sure want to process a special order (inventory is not always correct). CRM system continues to add customers into our system as a duplicate or not provided as the name and the phone number not in the proper format xxx-xxx-xxxx. need to be able to deactivate customers units. need to be able to delete customers (because of CRM). Parts invoices are confusing to read. no option currently to make a previously ordered item into a special order for someone without undoing the order in L/S and reprocessing. > > many of our employees complain about the ease of this system ----- ### "Growing Pains" — 4.0/5 > **Michelle** | *28 January 2022* | Retail | Recommendation rating: 7.0/10 > > **Pros**: I like that all departments are integrated. > > **Cons**: Quirks that are different from previous Lightspeed platforms. Off the top of my head the precheck report is cumbersome and hard to read. It is annoying when writing a group of checks. I have to mark the checks in Preview to verify the totals then I have repeat the process in Pay Invoices only there is no total to balance to. Many times I thought I checked a vendor but unless I go slowly and watch to see if it actually checked the vendor I may have missed a vendor. There should be number of checks to be written and dollar total. I wish they put a first and a last name field in security. I cannot alphabetize my timecard reports by last name. I have to settle for first name. I switched it and then their name looks weird on invoices. Not to mention I have an employee with 2 first names and another with the same first name as one with a first name as his last name\! I wish I could refund service contract tax on a sales deal when processing a cancellation refund. It is not acceptable to run it through parts when it is a commissionable sales department transaction. I have a work around but it is lengthy and time consuming. These are things that come to mind. I could keep going. > > We have been with this company since 1995. I realize technology costs money. But as a person that only calls once in a great while I wish the monthly fees were more economical. We have converted versions twice (Unix to NXT to EVO). Each time was a nightmare. There is no such thing as seamless conversion. It has been nearly 3 years and I still have sales categories that are not set up and when they get used I have to map the GL accounts to about 40 GL interface lines PER sales category. Mind you these sales categories existed prior to the conversion. NXT read them differently than EVO does so each has to be done line by line by line. ----- ### "Short on the Support - VERY Short" — 4.0/5 > **Paul** | *30 October 2021* | Maritime | Recommendation rating: 3.0/10 > > **Pros**: It has a good amount of features that are very meaningful . > > **Cons**: Support is Horrible. It is Brutal, Torturous, Ridiculous, and Extremely Stressful. Implementation of new features including Extra Cost Add-Ons is Terrible. Things don't work as represented, and then you can't get decent support to get things resolved. > > Support is Horrible. It is Brutal, Torturous, Ridiculous, and Extremely Stressful. From nearly the beginning, getting support for the product was a pain because of long hold times on the phone. But in the past 10 years, it has gotten Worse By The Year. I can honestly say that my company is getting 50% less out of the product than we otherwise Could, if we could get support in a timely manner. I am talking an hour or more on hold, and THEN... you get a nice enough tech support person, but more than half of the time, they are not sufficiently trained to help resolve your problem. Whenever my people have a question or an issue, the Lament begins because we KNOW that it will be a Good While before we can get an answer to our issue. In nearly All Cases, my people Don't call for support because they simply don't have the amount of time needed to wait on endless hold, so I, the owner of the company, have to school myself on What The Issue At Hand Is and then contact support and wait forever on hold The Self Service Support, Service Connect, is very clunky to use and rarely resolves a support issue I have. And as for trying to avoid the Absurdly Long Phone Hold Times, Submitting a Case in the Service Connect Portal, FORGET IT. That Takes Even Longer to get an answer, Much Longer. And when they had Chat, which I am not sure if they still do, it NEVER Worked. And What Is Up with No Support on Weekends???\!\!? Don't they Know that the Boat Business is a Saturday Business?? ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.ae/software/2051079/lightspeed-1?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2051079/lightspeed-1) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | pt | | | pt-PT | | ----- ## Structured Data