About SuiteDash
SuiteDash is an all-in-one business software that enables collaboration with teams and optimizes interaction with clients. This suite includes features such as a client portal, subscription management, feedback collection, and file storage.
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Powerful Business Management Tool For Handling Clients
Reviewed on 06/10/2020
Overall experience is great & smooth. The support is friendly and gracefully handles all the...
Overall experience is great & smooth. The support is friendly and gracefully handles all the feedbacks & suggestions. I love when the [SENSITIVE CONTENT HIDDEN] is involved in the support process, because that shows his commitment and dedication to take the tool to next height. So SuiteDash is definitely on the right track, I believe.
Pros
I love the fact that SuiteDash provides a complete solution for managing every step of a client-based business. I don't have to use multiple tools to handle invoicing, project management, file sharing, client communication, feedback cycle etc. Also, the ability to create a separate white-labeled portal for clients to login and check their projects and collaborate, is just awesome feature to have.
Cons
I strongly believe the UI of the tool can be improved. It's good now, but can be much better. Actually, the tool has so many features & setting options, that it gets difficult sometimes to keep track of them. So I would suggest the team to keep working on the interface and UX, so that the workflow can be even faster than now.
Reasons for Switching to SuiteDash
I first came to know about this type of tools from SuiteDash's marketing campaigns. And I was hooked from the first go by the vast opportunity it provides to manage my business very smoothly. Later, I found out quite a few alternatives of tool, but eventually I stuck with this tool because of the humanly support I get from them. Feature-wise, SuiteDash is very competitive with other tools and some of them may have something better, but support-wise, SuiteDash really exceeded my expectations.- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Extremely versatile CRM and client Portal software
Reviewed on 07/04/2023
Overall, very functional platform with great value-for-money. There's plenty, even an excess of...
Overall, very functional platform with great value-for-money. There's plenty, even an excess of information about everything. The visual design is not good though. For me, I wanted some CRM with Client portal features, but the client portal functionalities were not versatile enough, and the CRM with marketing features were also subpar to some other softwares, so instead of an all-in-one solution (which we all initially dream of), we ended up using a couple of separate tools that individuall do better what SuiteDash tries to accomplish altogether.
Pros
There aren't many software companies whose sole purpose is to give you as much value as they can (generally they focus on extracting value for themselves). Suitedash has really tried to get you all the digital tools necessary to run your company at one place for a single, fair price. From CRM, FIle sharing, invoicing to client portals - you instantly get the feeling that they got you covered in more or less every way.
Cons
The downside of trying to get everything done is that you end up with one big mess. The platform seems to have prioritised quantity of features over substance in some cases, as things like ease of use and deployment and quality of interface feel a bit overlooked. The visual design of the platform is really not up to 2023 standards, feels 10 years old and there's just so, so much text everywhere.
Reasons for Switching to SuiteDash
In the end - I did not. I wanted to replace SuperOkay with SuiteDash, but SuperOkay is cleaner client portal solution, and for the CRM and conversational marketing, there are better solutions too.Response from SuiteDash
Hi Deyan,
Thank you for taking the time to share your feedback on SuiteDash. We appreciate your recognition of our efforts to provide value and a comprehensive set of digital tools at a fair price.
We understand your concerns regarding the platform's interface, ease of use, and visual design. While we strive to offer a wide range of features, we also recognize the importance of usability and aesthetic appeal. Your feedback is valuable to us as we continue to improve and refine our platform.
We're sorry to hear that SuiteDash did not fully meet your needs as an all-in-one solution. We understand that different businesses have unique requirements, and there may be alternative solutions that better suit your specific needs for CRM, client portals, and conversational marketing.
Thank you for considering SuiteDash. We will continue to work on enhancing the user experience and addressing the areas you mentioned.
Your friends at SuiteDash
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Slow & Old / Bad Customer Service
Reviewed on 03/10/2022
Non at the moment. Moved to Agiled same features.. new UI... updated stripe ...
Non at the moment. Moved to Agiled same features.. new UI... updated stripe ...
Pros
This is real honesty! SuiteDash has the features that my business needs. It has everything I could ask for. SuiteDash is really open sourced and amazingly customisable from branding to workflows. Features that SuiteDash has is not seen on other CRM systems I've tried and.... I've tried a few.
Cons
Alright here are the bad things.
In the UK and EU ... SCA came to force. SuiteDash has been telling me for over 7 months that they are working on the Stripe Upgrades. Been told it will be done in few weeks, or days. Nothing for 7 months and stoll waiting. My clients payments been getting declined and had to manage payments over the phone. This really annoyed me because they are rolling useless updates instead of something that's really important.
Secondly, the UI is old... ugly... hard to use... and slow. Like slow like proper slow. Like 10 seconds to load a page..... I have 200Mbs speed broadband.. and its still slow. Maybe work on server and UI to be honest.
Projects:
Okay I do like the projects however, it's back and forth between client details, invoices, project and tasks. It's not in one tab... like go into project to see the client details.. assigned invoice to that project... like it's so all over the place thay I'm wasting time going back forth.
Subscriptions:
Great feature as I deal with recurring payments a lot. However, when a client doesn't pay and the system tries for 3rd time it cancels the subscription. Which then neither me or the client can reinstate the subscription. I have to create a new subscription invoice to activate a subscription.
Also when it's cancelled, it's not moved into archived subscriptions. Just is in the list in red with all the active ones as well which is annoying and not needed.
There's more to be honest.
Response from SuiteDash
Hi Leone, just wanted to let you know that SCA for Stripe is now live!
We have been working on it in the background for quite a while as you say - there are many more scenarios to cover than you might realize (We use our own built-in subscription engine, so we needed to cover the recurring transactions also - again, this may not be obvious, but there is a lot there)
Many more improvements are actively on the way in just the areas you identify as challenging!
Thanks for the kind words and honest assessment of your experiences!
All the best, Mike
- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I LOVE SuiteDash!!!
Reviewed on 29/08/2023
I recommend SuiteDash ALL the time!! It’s a one stop shop for “tech stack”! It’s all you need....
I recommend SuiteDash ALL the time!! It’s a one stop shop for “tech stack”! It’s all you need. People ask me “what is your tech stack” and I just say SuiteDash! That’s all you need! They’re support is amazing! I always have a reply within hours and especially by the next day! And their support is always helpful the first try. No need to be sent to another department or escalated ticket because the first person you reach knows their stuff! And the product itself is phenomenal!! I never find the need to seek any other service for my business or clients. SuiteDash has it all! I can’t recommend them enough!
Pros
What is not to like?! ALL the ability to customize to my individual company needs. No sales pitch EVER to up sale me on their “latest & greatest” products. Continue to roll out new features at no additional cost. The ability to easily share documents with my clients is phenomenal! The phone app is amazing!
Cons
Nothing! There is seriously nothing I can think of that I would change or need for my accounting firm from SuiteDash.
Response from SuiteDash
Hi Brandy,
We can't thank you enough for your glowing review of SuiteDash. It's heartening to hear that you've had such a positive experience with our platform.
We're delighted to know that you find our customization options perfect for your accounting firm's individual needs. Providing value without hidden costs is something we take pride in, and we're thrilled to hear that you've benefited from our continuous feature updates.
Your enthusiastic recommendation means the world to us. Being your one-stop-shop is precisely what we aim for. We're committed to delivering top-notch support, and it's fantastic to hear that you've found our team knowledgeable and helpful.
Thank you for making SuiteDash your trusted partner for your business and clients. We're here to support you every step of the way, and if you ever have more feedback or need assistance, don't hesitate to reach out.
Your Friends at SuiteDash
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
All I need
Reviewed on 05/04/2021
I love it. You will too. It's worth the investment.
I love it. You will too. It's worth the investment.
Pros
Suitedash is pretty robust. It's an all in one business solution that I have been using for my clients. They have a solar company that relies heavily on lead generation. We needed a tool that not only can run my client's business but could make it easy for affiliates to log in to see their book of business. Suitedash handles this perfectly. We create lead forms on our website and all of the information gets setup on our CRM. Zapier integrations are amazing. The software can do much more than that but as my clients grown they will not need to go anywhere else.
Cons
Customer Support is my least favorite. It takes a day to answer our Reponses at times and it's a bit frustrating, given most saas have adequate staff onboard to answer pressing questions etc. Though they have an amazing helpdesk. Everything is well documented - however I wish they would be more proactive with the emails. But I love them none the less.
Reasons for Switching to SuiteDash
All in one. Has small business owners in mind.SuiteDash FAQs
Below are some frequently asked questions for SuiteDash.Q. What type of pricing plans does SuiteDash offer?
SuiteDash offers the following pricing plans:
- Starting from: $19.00/month
- Pricing model: Subscription
- Free Trial: Available
Flat monthly fee, no contracts, no per user fees, no additional fees
Q. Who are the typical users of SuiteDash?
SuiteDash has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SuiteDash support?
SuiteDash supports the following languages:
Arabic, Dutch, English, French, German, Spanish
Q. Does SuiteDash support mobile devices?
SuiteDash supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SuiteDash integrate with?
SuiteDash integrates with the following applications:
Braintree, Google Calendar, PayPal, Plaid, QuickBooks, QuickBooks Desktop Enterprise, SendGrid, SendGrid, Stripe, Twilio, WordPress, Zapier, authorize.net
Q. What level of support does SuiteDash offer?
SuiteDash offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
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