---
description: Detailed reviews on TSM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare TSM with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: TSM Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Field Service Management (FSM) Software](/directory/255/field-service-management/software) > [TSM](/software/2051724/tsm)

# TSM

Canonical: https://www.getapp.ae/software/2051724/tsm

> Comprehensive Field Service and Operational and Asset Management Software Solutions for Medium to Enterprise Businesses, especially for those in HVAC.
> 
> Verdict: Rated **2.3/5** by 3 users. Top-rated for **Features**.

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## Overview

### Key benefits of TSM

\- Scheduling Management. Flexible Scheduling for all types of Jobs by technicians and teams.

- Asset Preventative Maintenance. Track the cost of maintenance contracts, plan preventative maintenance.

- Quoting. Easily create, update, send and schedule quotes and convert to jobs upon acceptance.

- Purchasing \& Supplier Management. Comprehensive Purchase Order Management system allowing you to raise purchase orders to Supplier and Contractors for jobs or to replenish inventory.

- Project Management. Easily manage larger projects, estimates, progress claims and actual costs to deliver your projects on time and on budget.

- Inventory Management. Comprehensive stock management and movement visibility.

- Comprehensive Time Management. Detailed timesheet capture in real-time, allowing for flexibility in labour types and labour rates.

- TSM Mobile Solutions. TSM’s Mobile field service solution makes it easy for field technicians to view, add and update jobs, track time, service equipment, generate quotes, enter payments, capture photos and adhere to compliance requirements.

- Operational Accounts Receivable. Full Accounts Receivable functionality integrated with your accounting system.

- Accounting Integration. TSM Evolution integrates with Xero, MYOB, QuickBooks \& Reckon as standard and we can integrate with other packages upon request.

- Business Reporting. Comprehensive reporting suite, scheduled reports, and report customisation.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.3/5** | 3 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support Software | 2.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 0% | (0/10 Likelihood to recommend) |

## About the vendor

- **Company**: The Service Manager

## Commercial Context

- **Starting Price**: A$45.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, India, Malaysia, Singapore, Thailand

## Features

- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- Calendar Management
- Contact Database
- Contract/License Management
- Customizable Fields
- Customizable Forms
- Dispatch Management
- Drag & Drop
- Electronic Signature
- File Storage
- GPS
- Inventory Management Software
- Maintenance Scheduling
- Mobile Access
- Online Time Clock

## Integrations (17 total)

- Fuuz
- MYOB Acumatica
- MYOB Business
- MYOB Greentree
- MyObjectives
- Myobis
- Oracle Energy and Water
- Pronto
- QuickBooks Payroll
- QuickBooks Time
- Reckon One
- Reckon Payroll
- Reckon.ai
- Scala
- Urbanise

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Field Service Management (FSM) Software](https://www.getapp.ae/directory/255/field-service-management/software)

## Alternatives

1. [FieldPulse](https://www.getapp.ae/software/105687/fieldpulse) — 4.6/5 (411 reviews)
2. [Jobber](https://www.getapp.ae/software/90723/jobber) — 4.6/5 (1420 reviews)
3. [Skimmer](https://www.getapp.ae/software/113919/skimmer) — 4.9/5 (226 reviews)
4. [Connecteam](https://www.getapp.ae/software/105401/connecteam) — 4.6/5 (5059 reviews)
5. [Fieldd](https://www.getapp.ae/software/133299/fieldd) — 5.0/5 (140 reviews)

## Reviews

### "TSM Could be so much more" — 2.0/5

> **Stejonis** | *16 October 2014*
> 
> PROS: Easy to learn, fast post to MYOB, good scheduler \& stock control.
Cons: too many faults after TSM remote updates, job data lost many times from tech's tablet pcs, updates cause grief. Remote sync issues. Very poor asset handling, no auto fill fields on ID\# or SERIAL no of equipment.   
Slow in operation even with latest server \& PCs. Reports good but not simple to set up. User guide  not comprehensive, needed TSM rep at our office to do basic invoice \& report set up and it is costly. Always a problem after every update - Beware. Would change if I could find a better  system.

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### "The product always needs support to fix problems all the time poorly set up" — 2.0/5

> **Robert** | *3 July 2020* | Facilities Services | Recommendation rating: 0.0/10
> 
> **Pros**: the software is good when it works
For what we wanted
> 
> **Cons**: Never been able to get tablets to work properly 
Poor interface, time consuming
The software fails after updates loss of data
Altering invoice layout caused system crashes
They blame your computer for the software crash
When its web based on there system
> 
> they don't like you to complain, when you pay them for there service
They may own the software but we purchase the rights to use it 
And it should work 
Its meant to save time and money what a joke it costs you more time than it saves

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### "Used TSM for a long time and grew out of it" — 3.0/5

> **Jack** | *19 June 2023* | Construction Software | Recommendation rating: 0.0/10
> 
> **Pros**: TSM was easy to use and because we used the local version (not web based) it avoided alot of the issues you have with web based formats. TSM was easy to use and provided a good work flow
> 
> **Cons**: TSM didn't move with the times, the product that we were using didn't really changed in the 7+ years we were using it. the costs increased and the speed slowed
> 
> TSM serviced our company very successfully for a long time. but the product became too slow and didn't move forward with the times. I believe that they may have more products that could have serviced us better but they were never suggested or offered

## Links

- [View on GetApp](https://www.getapp.ae/software/2051724/tsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/tsm/> |
| en-AE | <https://www.getapp.ae/software/2051724/tsm> |
| en-AU | <https://www.getapp.com.au/software/2051724/tsm> |
| en-CA | <https://www.getapp.ca/software/2051724/tsm> |
| en-GB | <https://www.getapp.co.uk/software/2051724/tsm> |
| en-IE | <https://www.getapp.ie/software/2051724/tsm> |
| en-NZ | <https://www.getapp.co.nz/software/2051724/tsm> |
| en-SG | <https://www.getapp.sg/software/2051724/tsm> |
| en-ZA | <https://www.getapp.za.com/software/2051724/tsm> |

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