--- description: Detailed reviews on ECINS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare ECINS with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ECINS Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Human Services Software](/directory/1173/human-services/software) > [ECINS](/software/2052047/ecins) # ECINS Canonical: https://www.getapp.ae/software/2052047/ecins Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2052047/ecins?page=2) > ECINS (Empowering Communities with Integrated Network Systems) is the world’s most collaborative case management system. Purpose-built, cloud-based and highly secure, ECINS is used worldwide to improve the lives of vulnerable people and empower the human services practitioners who serve them. > > Verdict: Rated **4.6/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ECINS • Utilize one or more of ECINS’ purpose-built modules, which are designed to work together or independently, to solve complex case management challenges. • Consolidate all referral data sources in a single repository, including imports from third-party systems, encrypted form data, and internal spreadsheets. • Automate current paper processes with secure, fully customizable online forms that enable clients and practitioners to save time and eliminate duplication, while allowing information to be fast-tracked. • Collaborate across organizations, communities and businesses to improve safety with secure, real-time information sharing and alerts. • Solve any case management problem by building a single record of truth for users and enabling sensitive information to be shared across multi-agency operations through robust multilevel security. • Engage efficiently and in real-time with vulnerable clients by sharing support and action plans, setting up appointments, assigning tasks, and communicating via secure messaging or chat. • Communicate securely with clients via desktop or mobile app that provides alerts for due-soon and overdue tasks and enables clients to record their thoughts and moods. • Pay one simple, comprehensive cost (no user licenses) that includes customization, training and support, plus collaboration with a global user community that’s committed to helping one another achieve better outcomes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Empowering-Communities ## Commercial Context - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - Alerts/Escalation - Appointment Management - Assessment Management - Attendance Management - Calendar Management - Case Management Software - Case Notes - Child Welfare Management - Client Management - Client Portal - Collaboration Tools - Communication Management - Compliance Management - Contact Database ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Human Services Software](https://www.getapp.ae/directory/1173/human-services/software) ## Related Categories - [Human Services Software](https://www.getapp.ae/directory/1173/human-services/software) - [Social Work Case Management Software](https://www.getapp.ae/directory/1527/social-work-case-management/software) ## Alternatives 1. [CharityTracker](https://www.getapp.ae/software/108757/charitytracker) — 4.5/5 (1059 reviews) 2. [Bonterra Apricot](https://www.getapp.ae/software/120783/apricot) — 4.2/5 (225 reviews) 3. [Casebook](https://www.getapp.ae/software/134051/casebook-platform) — 4.2/5 (86 reviews) 4. [Foothold](https://www.getapp.ae/software/128323/awards) — 4.6/5 (51 reviews) 5. [Collaborate](https://www.getapp.ae/software/2056605/collaborate) — 4.7/5 (38 reviews) ## Reviews ### "ECINS - The information management system that's fit for purpose and future proof\!" — 5.0/5 > **Paul** | *2 November 2021* | Public Safety | Recommendation rating: 9.0/10 > > **Pros**: ECINS is fit for purpose because; \# It is intuitive to use - users can learn the basics in less than an hours training input. \# It is cost effective - no 'bums on seats' licences with this system and the ability to invite in mutli-agency users makes this a must have system for multi-agency information sharing and working. \# It's a modular style system - organisations can pick and choose which elements of functionality they want to use which means it can be as uncomplicated as you want it to be\! ECINS is future proof because; \# In my experience the ECINS development team are always at the end of a phone to accommodate me as a client. \# The in-built '? Help' feature (Bottom left of ECINS screen) enables me to contact the ECINS team for support and be responded to very quickly. \# The ECINS team genuinely care about what their clients think and actively encourage feedback (why bother me t do this survey if not? ). \# The majority of the ECINS team, like me, have had nearly a lifetime of involvement in safeguarding the communities within which we all live and this system has been born out of an innate understanding of what is needed to make people safe when it comes to information management and sharing - this ethos will endure the test of time in my view and ensure ECINS adapts as we move into the future. > > **Cons**: The analytical / reporting data would do well to be improved in my view. The type of data required to demonstrate whether a process and its IS works must be reasonably generic and so I'd like to think ECINS could work with clients to adopt relevant reports. E.g. being able to determine types of actions allocated to specific agencies, their prevalence and how often they're actioned to repeat cases would be beneficial. That said, I do appreciate that the reports would be role / organisation specific and so in that sense the reporting outcomes might not be generic. The ECINS product would benefit from being interoperable or be able to be linked with the Niche Police system > > The ability for multi-agencies to upload relevant data onto ECINS pre-MARAC has made the whole process more efficient. I can now assess referrals in good time without the need to access multiple legacy systems, accessing via the dual access security, I simply access the virtual filing cabinet that is ECINS. Utilising the actions management element of ECINS my team and I have actioned over 3000 actions in order to mitigate high risk of high harm and, with the help of ECINS, we have currently only 6 of those actions that we know are in-complete. ECINS has helped to ensure that all MARAC agencies are accountable and more effective and efficient through the timely sharing of information and expediting of safeguarding action. ----- ### "Birmingham Early Help review" — 4.0/5 > **Hannah** | *10 March 2022* | Civic & Social Organization | Recommendation rating: 8.0/10 > > **Pros**: Easy to navigate from the dashboard , useful quick support links and e-learning, ability to develop own forms/ assessments etc. Ability to have high number of users for the organisation Ability to share/ give access to multiple services and work on the same case files Assigning tasks to users within the system user directory built within ECINS easy to navigate from dashboard ability to get notifications Data reports > > **Cons**: We are still using multiple case management systems across organisations, whilst the vision is to have a comprehensive shared case management system we are still duplicating a lot of work. An easy solution/ function for ECINS to talk to the other system we use would be beneficial The language on ECINS is very police/ crime heavy i.e tabs for victims etc > > excellent customer care and support from all at empowering communities ----- ### "ECIN's used for Anti Social Behaviour Case Management" — 4.0/5 > **Martyn** | *9 November 2021* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: The platform gives a legal gateway to share information with partnership agencies, there is a full audit trail of all transactions on the system and partners only share information with those agencies therefore no beach in data protection > > **Cons**: We have been using the system since 2014 generating profiles and cases manually. The system has been developed over the years and as a partnership we have no not developed/ kept up to speed. Its an issue for the partners and not ECIN's > > We have a very good relationship with Empowering Communities and they help and support us (Warwickshire County Council as we hold the contract on behalf of the partners.) We have 5 Local Authorities and the Police who have different priorities and budgets. They are supporting us to try and expand our use of the system. ----- ### "Fantastic High Risk Multi-Agency Case Management tool" — 5.0/5 > **Mark** | *19 November 2021* | Law Enforcement Software | Recommendation rating: 10.0/10 > > **Pros**: Having the ability to share information securely and quickly between partner agencies both across boarder and throughout the country is a new entity that has not previously been available to us. One system having a national directory and emailing system enabling fast time access to professionals and relevant information on a person , locality , vehicle allows professionals to deal with incidents / actions in hours and days instead of weeks or months in some cases. Having a support service open 24/7 that is able to respond on line and on the phone is extremely important as usually internal support is only open "office hours". The support team have been amazing in the service they have provided, I haven't had one enquiry or problem that hasn't been solved within an hour of reporting it. > > **Cons**: Not having the ability to map and analyse Ethnicity of individuals is one downside to the system. It's a shame that all agencies are using the same system. > > I have had a fantastic experience with ECINs, the system has been incorporated into my working practice. I cannot imagine not being able to use a multi-agency case management system again. Having worked in multi-agency case management for seventeen years I have never had the ability to work as securely and quickly with multiple professionals as I am able to now with ECINs. Having a system that can be used on video call and manage not only individuals are high risk or posing high risk but also as a staff management tool at the same time is extremely important and hasn't been open to us previously . ----- ### "ECINS - The one-stop shop for case management, safeguarding and demand reduction" — 5.0/5 > **Peter** | *3 November 2021* | Law Enforcement Software | Recommendation rating: 10.0/10 > > **Pros**: The live time nature of the information. If a user ticks 'notification added' they receive a live time update, which can speed up safeguarding, demand reduction and a swift resolution to problems, by the most appropriate agencies. The system is intuitive and easy to use, with a full and auditable history. ECINS is the only system I am aware of, that allows all partners to manage cases, information and risk, in one place, thus reducing the likelihood of serious harm to individuals and reputational risk to partners. > > **Cons**: I can't think of anything. The challenge we have about using the system, is convincing partners who have their own core systems - as do my organisation - of the benefits I have outlined above. > > To me, ECINS has two major benefits - the wide ranging functionality, within an intuitive system, which, because of the availability and responsiveness of the ECINS team, has the potential to be developed further with local requests. Secondly, I must compliment the team at ECINS for their customer service. They are ALWAYS responsive, efficient, effective and have a can do attitude, which is delivered with a high level of personal service. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2052047/ecins?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2052047/ecins) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data