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As a freelancer, AND CO provides everything I need - from proposals, to time tracking and accounts. I provide services that are generally paid for on a month by month ongoing basis. I found it incredibly difficult to find a simple to use software that provided a monthly subscription direct debit option for clients, when I found out AND CO had this it really sealed the deal for me.

I started using this software for the accounts side of things and didn't use it for much else at first. This wasn't any fault of AND CO's it just wasn't something I really looked into at the time. I then started using AND CO to send proposals and get contracts signed for existing clients. It's so simple to do and I can set up a monthly direct debit in seconds. The income from this is then automatically added into my accounts software and any reoccurring monthly outgoings such as my phone bill are also logged automatically every month if you set it to do this. This means, all I have to add into my accounts each week are any "one off" expenses I may have accumulated during the week. This has decreased the amount of time I have spent working on little things like accounts significantly.

Also, the customer service is wonderful. Honestly, couldn't offer more thanks to everyone at AND CO who have tolerated my constant question asking!

My only negative about this software for me, is that in the proposals section, there is no option to create a template proposal but I know this is something the team are working on which is great!

And.co caught my eye because I was in search of a new system for my business. I wanted a simple system that was robust. I needed to be able to track time, submit proposals and contracts, and be able to print out reports as needed. And.co was able to do all of that for me. I came from a system that charged me based off of how many clients I have (which is ridiculous for a freelancer). And.co doesn't do that. I have the ability to have unlimited clients for a cheaper rate than the old system I was using. I am excited to see what other improvements they make. It's a great system for a freelancer!

Nothing has been a deal-breaker so far. There were a few things I needed to reach out to customer support about but they were prompt in their reply and were very helpful. I think the only thing I would probably suggest is offering an option to be able to automatically round up tickets to the nearest 1/4 hour mark. I have always billed by the quarter-hour but now have to manually adjust the time before I invoice (which is a pain). My old system had an option I could turn on and it would automatically round up the timer to the nearest quarter hour once it was stopped.

I loved the clean, modern user interface. It is a bit glitchy sometimes but was still really nice to work in. Before AND.CO I was doing all of my invoices manually and it was not working out well. AND.CO put all of my client info and time tracking in one place, allowed me to finally process credit cards, and manage invoices efficiently. It was a godsend when I first found it, but then it was bought out.

The only feature AND.CO lacked for me at first was a place to take down client notes during meetings. My client notes were the only things not organized somehow within AND.CO. I sent them a feature request for it and after some time it was accepted and implemented. I had never had a company actually listen to my feedback and that felt amazing. The only glitch I've experienced with the software features themselves has been in the Terms section under Projects. I add Product Services (ex: Logo Design, Website Design) and set their rates of pay and then track time in the Project and label the tracked time with those Services but when I go to invoice the Project it doesn't properly show how many hours were tracked under each Service. I can send an invoice anyway, but I'd much rather show the client what the hours they are paying for went into.