--- description: Detailed reviews on ConnectWise RMM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare ConnectWise RMM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ConnectWise RMM Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [ConnectWise RMM](/software/2052735/connectwise-rmm) # ConnectWise RMM Canonical: https://www.getapp.ae/software/2052735/connectwise-rmm Page: 1 / 4\ Next: [Next page](https://www.getapp.ae/software/2052735/connectwise-rmm?page=2) > ConnectWise RMM is a new solution built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation needed to delivery customized services to your customers. > > Verdict: Rated **4.2/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ConnectWise RMM \- Manage more of your tech stack with a single intuitive interface - Adopt the solution more quickly and see ROI faster with an easy-to-adopt interface - Meet your specific needs with automation and deep customization in one solution - Fill talent gaps and offload repetitive tasks to our expert services team - Enable automation that reduces risk and improves operational maturity ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 72 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Alerts/Notifications - Audit Trail - Backup and Recovery - Configuration Management - Customizable Branding - Dashboard Software - Data Import/Export - Event Logs - IT Asset Tracking - IT, Server & Network Monitoring Software - Incident Management Software - Inventory Management Software - Issue Management - Maintenance Scheduling - Network Mapping - Patch Management Software - Performance Metrics - Real-Time Monitoring - Real-Time Reporting ## Integrations (10 total) - Acronis Cyber Backup - Auvik - BrightGauge - ConnectWise CPQ - ConnectWise PSA - IT Glue - Ninite Pro - OpenText Core DNS Protection - ScreenConnect - SentinelOne ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [MSP Software](https://www.getapp.ae/directory/645/managed-service-providers-msp/software) ## Related Categories - [MSP Software](https://www.getapp.ae/directory/645/managed-service-providers-msp/software) - [IT Management Software](https://www.getapp.ae/directory/771/it-management/software) - [IT Service Software](https://www.getapp.ae/directory/1049/it-service/software) - [Network Monitoring Software](https://www.getapp.ae/directory/480/network-monitoring/software) - [Remote Monitoring and Management Software](https://www.getapp.ae/directory/1767/remote-monitoring-and-management/software) ## Alternatives 1. [N-central](https://www.getapp.ae/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.getapp.ae/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 3. [Cove Data Protection](https://www.getapp.ae/software/108695/solarwinds-msp-backup-recovery) — 4.7/5 (217 reviews) 4. [Syncro](https://www.getapp.ae/software/2047491/syncro) — 4.6/5 (148 reviews) 5. [SuperOps](https://www.getapp.ae/software/2050597/superops-ai) — 4.6/5 (65 reviews) ## Reviews ### "FANTASTIC - Best all in one CRM\! EASY TO USE AND CUSTOMIZE\!\!\!" — 5.0/5 > **Lance** | *26 October 2025* | Internet | Recommendation rating: 10.0/10 > > **Pros**: How easy and user friendly it was. You can intergrate this with anything\! Fantastic all around product. You will not find anything better\! We were able to intergrate over 4,000 customers easily into new ticketing systems. And improved our remote sessions. Agents can monitor customers from one easy screen. > > **Cons**: The time it took to get everything imported into the crm felt like it took longer than I wanted. However we were eager to use all the features we gained. > > Fantastic - this is how all CRM's should be able to be intergrated and customized. This was implemented across the board ----- ### "Game changer tool" — 4.0/5 > **fabien** | *12 September 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: All the monitoring and scripting options that make managing clients computer way easier and software deployment faster > > **Cons**: Web interface can sometimes be slow to answer. Automatic disconnection happen fast for a user that is not full time working on it > > The RMM made our client's computers management so easier, advanced remote control with backstage give use a lot of options to work quickly on issue, without necessarily disturbing user. Scripting options made us save a lot of time. We have been able to free a lot of time to our team and make way more ----- ### "Good structure, wishing for better detail" — 3.0/5 > **Kaitlyn** | *4 September 2025* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: Access to the knowledgebase with clear instructions for configuration, and training to implement. Great keyword search features, excellent video modules. > > **Cons**: The support structure in place currently makes it difficult to get the responses needed to move forward when facing a blocker. For example, most tier one responses don't take the full context into consideration and the support responses tend to be vaguely associated with the actual question/request. Additionally, if tier 2 support is required you cannot chat with them and have to move to a case model with 1-2 business day turnaround. It can add insult to injury when tier 2 doesn't seem to follow the request/question either knowing you have to wait even longer just to clarify. One time I asked if there was a document showing how the entire system modules were "intended" to be used (e.g. system lifecycle: Quote to purchase to opportunity to converting into sales orders, agreements, and tickets) and that wasn't available which made it challenging to develop processes and best practices. > > The RMM is a good out of the box solution, but lacks basic customization features such as being able to add custom field to a screen. Reporting is very challenging and doesn't allow for a lot of reconciliation between purchasing, invoices, and projects. ----- ### "Powerful but Not Perfect – CW RMM in Daily MSP Use" — 4.0/5 > **Joey** | *29 August 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Strong automation and scripting options. Reliable remote access built right into the tool. Solid monitoring once configured. Saves time on patching and maintenance. > > **Cons**: Reporting could be more flexible and visually polished. Support consistency varies. Alerting takes a lot of fine-tuning to be useful without noise. > > CW RMM has become a central piece of our MSP operations. It’s not the easiest to learn, and there’s room for improvement in UI, reporting, and support response times. But at its core, it’s a powerful tool that helps us manage clients at scale, save time through automation, and deliver reliable service. ----- ### "Reliable and Easy-to-Use RMM, but Interface Could Be Better" — 5.0/5 > **David** | *29 August 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: ConnectWise RMM is straightforward and reliable. I don’t have to worry about whether scripts will run—they just work. The agent installation process is quick and hassle-free. > > **Cons**: The web interface could use improvement. It doesn’t always feel intuitive or customizable. For example, adding or sorting columns isn’t as flexible as I’d like, and some views limit how much you can adjust what’s displayed. The monitoring features also feel like they need refinement. > > After using Automate, I switched to ConnectWise RMM and found it to be much more user-friendly. It’s easier to navigate, requires less overhead, and stays current with updates and patch testing. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ae/software/2052735/connectwise-rmm?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2052735/connectwise-rmm) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data