---
description: Detailed reviews on eGain AI Knowledge Hub based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare eGain AI Knowledge Hub with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eGain AI Knowledge Hub Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [eGain AI Knowledge Hub](/software/2053755/egain-knowledge-hub)

# eGain AI Knowledge Hub

Canonical: https://www.getapp.ae/software/2053755/egain-knowledge-hub

> eGain Knowledge Hub, powered by AI, ML, and Analytics, is a knowledge management solution for the digital-first, remote-first era
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of eGain AI Knowledge Hub

Reduce agent time.

eGain Knowledge Hub guides contact center agents using Five9 Agent Desktop Plus to fast, accurate answers and through processes, boosting CX and operational metrics.

Deflect agent-assisted service requests by up to 60% with self-service

eGain Knowledge Hub helps deliver self-service across omnichannel touchpoints. Consumers on the IVR and those requesting assisted service through digital channels can be sent a link to hyper-relevant self-service, resulting in up to 60% deflection of requests for agent-assisted service. 

eGain Virtual Assistant, an intelligent and robust virtual assistant software, provides context-aware conversational support to customers and escalates to agent-assisted channels if needed.

Knowledge access: instant answers, guided, federated, and faceted search

Powered by ML, AI reasoning , Knowledge, and analytics, the solution offers multiple ways to find answers to customer queries, including instant answers, guided search, federated search, and faceted search, as well as interactive guidance for problem resolution and product advice.

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact at info@egain.com (or reach us at https://www.egain.com/contact-us/)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria and 159 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Chatbot Software
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Content Library
- Content Management System (CMS) Software
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export

## Integrations (9 total)

- Avaya Spaces
- Five9
- GENESYS
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft Teams
- SAP Customer Experience
- Salesforce Platform
- ServiceNow
- Talkdesk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software)

## Related Categories

- [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software)
- [Knowledge Base Software](https://www.getapp.ae/directory/2823/knowledge-base/software)
- [IT Ticketing Systems Software](https://www.getapp.ae/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (984 reviews)
3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Salesforce Service Cloud](https://www.getapp.ae/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews)
5. [UseResponse](https://www.getapp.ae/software/101983/useresponse) — 4.6/5 (36 reviews)

## Links

- [View on GetApp](https://www.getapp.ae/software/2053755/egain-knowledge-hub)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/egain-knowledge-hub/> |
| en-AE | <https://www.getapp.ae/software/2053755/egain-knowledge-hub> |
| en-AU | <https://www.getapp.com.au/software/2053755/egain-knowledge-hub> |
| en-CA | <https://www.getapp.ca/software/2053755/egain-knowledge-hub> |
| en-GB | <https://www.getapp.co.uk/software/2053755/egain-knowledge-hub> |
| en-IE | <https://www.getapp.ie/software/2053755/egain-knowledge-hub> |
| en-NZ | <https://www.getapp.co.nz/software/2053755/egain-knowledge-hub> |
| en-SG | <https://www.getapp.sg/software/2053755/egain-knowledge-hub> |
| en-ZA | <https://www.getapp.za.com/software/2053755/egain-knowledge-hub> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare, and Evaluate small business software. GetApp UAE has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.ae","url":"https://www.getapp.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.ae/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"eGain AI Knowledge Hub","description":"Top-rated artificial intelligence knowledge management software:\n\n- Rated #1 by analysts and infused with AI and ML, eGain Knowledge Hub offers personalized answers and conversational guidance to help contact center agents solve customer queries, while enabling wow self-service. \n\n- “Representative” vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems\n\nInfused with AI and analytics, eGain Knowledge Hub improves customer and agent experience by providing users timely access to contextual, personalized, and consistent knowledge. The solution uses personalized answers and conversational guidance to enable users—customers and agents—to resolve product and service issues, across channels and touchpoints.\n\nKnowledge presented to the agents is dynamically personalized based on factors like role, region, and more. Multiskilled agents can have multiple profiles and switch between them. \n\neGain Knowledge Hub provides connectors to popular CRM platforms and help desk platforms like Salesforce, Microsoft Dynamics, SAP, ServiceNow, CISCO, Avaya, Genesys, Amazon Connect. These connectors allow businesses to leverage eGain Knowledge from within the existing desktops. \n\nThe solution is embedded with a patented AI reasoning engine, Case Based Reasoning. The Artificial Intelligence powers the knowledge software. It is used to guide agents through questions and answers to the answer to a customer issue or even to the next-best step in a process. This guided help capability is the replacement for agent training. It empowers all agents to handle all calls, that is, be truly omnichannel. As some clients have said, the eGain Guided Help capability in its knowledge solution spells the difference between their agents being right some of the time versus being right almost all the time.\n\nWith the hub, customers and agents are ensured fast, consistent, compliant, personalized, and accurate responses.\n\neGain Knowledge provides proactive AI guidance to contact center agents through Virtual Assistant for Agents. The VA or bot continuously monitors customer conversations to proactively provide contextual knowledge to agents. Bot Mode, where an agent hands over the conversation to the virtual assistant, enables the agent to automate the process legs of a conversation.\n\nThe eGain Virtual Assistant acts as the business’ frontline customer support, automating conversations for self-service experiences.\n \nThe hub includes an omnichannel, multilingual, centralized knowledge base and comprehensive content management and publishing capabilities. Extensive reporting and management features guide continuous knowledge improvement. Working with the Analytics Hub, users can also track usage continuously and use those insights to refine their content.\n\nSign Up today for a Risk-Free Pilot:\n\nNo paperwork, no catch. Innovation in 30 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1d510def-6394-49b3-9c5b-3ab1f2f68445.png","url":"https://www.getapp.ae/software/2053755/egain-knowledge-hub","@id":"https://www.getapp.ae/software/2053755/egain-knowledge-hub#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ae/software/2053755/egain-knowledge-hub#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/257/knowledge-management/software","@type":"ListItem"},{"name":"eGain AI Knowledge Hub","position":3,"item":"/software/2053755/egain-knowledge-hub","@type":"ListItem"}]}]}
</script>