---
description: Detailed reviews on eGain Mail based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare eGain Mail with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eGain Mail Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/306/email-management/software) > [eGain Mail](/software/2053756/egain-mail)

# eGain Mail

Canonical: https://www.getapp.ae/software/2053756/egain-mail

> eGain Mail, a web-based email management software for customer service, helps companies automate and personalize responses to customer emails, web forms, faxes, social posts, and letters, efficiently and at scale.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of eGain Mail

These are some sample benefits from using eGain Mail for customer service: 
A US-based financial services company saw its agents shave 40 seconds from the average 4-minute handle time. Despite increasing volumes, service levels improved from 24 hours to less than 8 hours for all customers; and to 4 hours for high-value customers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Starting Price**: $1,000.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Please contact at info@egain.com
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Archiving & Retention
- Autoresponders
- Canned Responses
- Data Recovery
- Email Monitoring
- Queue Management
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Shared Inboxes
- Signature Management
- Spam Blocker
- Whitelisting/Blacklisting

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Email Management Software](https://www.getapp.ae/directory/306/email-management/software)

## Alternatives

1. [Gmail](https://www.getapp.ae/software/91602/gmail) — 4.8/5 (13380 reviews)
2. [Google Workspace](https://www.getapp.ae/software/90761/google-apps-for-business) — 4.7/5 (17542 reviews)
3. [Microsoft Outlook](https://www.getapp.ae/software/91380/microsoft-outlook) — 4.5/5 (2447 reviews)
4. [Microsoft 365](https://www.getapp.ae/software/90725/microsoft-office-365) — 4.6/5 (14061 reviews)
5. [Yahoo Mail](https://www.getapp.ae/software/2061094/yahoo-mail) — 4.2/5 (848 reviews)

## Reviews

### "My review on e-Gain Mail" — 4.0/5

> **Ashok** | *15 January 2019* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: It has been made user friendly and helpful in customer engagement.
> 
> **Cons**: Product marketing is not that easy to manage with this tool due gap in the technology.

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### "Easy way to get touch with business clients." — 4.0/5

> **Verified Reviewer** | *11 March 2018* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: It is very important to solve every enquiry of business customers even it is small or big. We use it to resolve client queries and send response back to them. It helps to grow business and keep old customers with us.
> 
> **Cons**: It should add a notifcation feature so that in case we received any high important message we can resonse on that mail as soon as possible.
> 
> It provide easy way to communicate with business clients and resolve their queries.

## Links

- [View on GetApp](https://www.getapp.ae/software/2053756/egain-mail)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/egain-mail/> |
| en-AE | <https://www.getapp.ae/software/2053756/egain-mail> |
| en-AU | <https://www.getapp.com.au/software/2053756/egain-mail> |
| en-CA | <https://www.getapp.ca/software/2053756/egain-mail> |
| en-GB | <https://www.getapp.co.uk/software/2053756/egain-mail> |
| en-IE | <https://www.getapp.ie/software/2053756/egain-mail> |
| en-NZ | <https://www.getapp.co.nz/software/2053756/egain-mail> |
| en-SG | <https://www.getapp.sg/software/2053756/egain-mail> |
| en-ZA | <https://www.getapp.za.com/software/2053756/egain-mail> |

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