---
description: Detailed reviews on Zendesk Sunshine based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Zendesk Sunshine with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Sunshine Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Zendesk Sunshine](/software/2054358/sunshine-conversations)

# Zendesk Sunshine

Canonical: https://www.getapp.ae/software/2054358/sunshine-conversations

> Zendesk Sunshine helps businesses create conversations with their customers. Delivered as part of the Zendesk for service suite, it provides dynamic experiences that are embedded with advanced extensions and custom interactions so agents and customers can get the right information right away.
> 
> Verdict: Rated **3.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 2 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support Software | 3.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zendesk
- **Location**: San Francisco, US
- **Founded**: 2007

## Commercial Context

- **Starting Price**: $495.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Starter: $495/month
Premium \& Enterprise: contact Zendesk for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot Software
- Contextual Guidance
- Customer Experience Management
- Customer Support Software
- Live Chat Software
- Machine Learning Software
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Integrations (5 total)

- Front
- Help Scout
- Stripe
- Twilio
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software)
- [Chatbot Software](https://www.getapp.ae/directory/2795/chatbot/software)
- [Artificial Intelligence Software](https://www.getapp.ae/directory/1397/artificial-intelligence/software)

## Alternatives

1. [VideoExpress](https://www.getapp.ae/software/2079121/videoexpress) — 4.7/5 (6122 reviews)
2. [ChatGPT](https://www.getapp.ae/software/2070494/chatgpt) — 4.4/5 (336 reviews)
3. [Writesonic](https://www.getapp.ae/software/2052811/writesonic) — 4.8/5 (2102 reviews)
4. [Tidio](https://www.getapp.ae/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [ChatBot](https://www.getapp.ae/software/108699/chatbot) — 4.6/5 (66 reviews)

## Reviews

### "The Ultimate Conversation Integrator" — 5.0/5

> **Stefany** | *1 August 2018* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door.

The site is easy to use and the integration catalog is always growing.  Questions are answered quickly.
> 
> **Cons**: So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently.
> 
> No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team.

-----

### "Chat Software without Sunshine - SunCo" — 1.0/5

> **Verified Reviewer** | *10 September 2022* | Internet | Recommendation rating: 0.0/10
> 
> **Pros**: I hated every aspect of using SunCo or Sunshine Conversations.
> 
> **Cons**: It was SaaS that came forcefully bundled with Zendesk. I had convinced my team to shell out money of several thousand dollars in advance for this software.  We simply wanted to make WhatsApp conversations work in the same CRM as web chats and emails.
> 
> All integrations between Zendesk and SunCo failed miserably. Immense engineering and product team bandwidth was lost and I had staked my reputation into purchasing this product. Unfortunately we had to cut relationship with Zendesk and SunCo due to zero integration support and poor product quality. Zendesk made an extremely poor choice in buying SunCo.

## Links

- [View on GetApp](https://www.getapp.ae/software/2054358/sunshine-conversations)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/sunshine-conversations/> |
| en-AE | <https://www.getapp.ae/software/2054358/sunshine-conversations> |
| en-AU | <https://www.getapp.com.au/software/2054358/sunshine-conversations> |
| en-CA | <https://www.getapp.ca/software/2054358/sunshine-conversations> |
| en-GB | <https://www.getapp.co.uk/software/2054358/sunshine-conversations> |
| en-IE | <https://www.getapp.ie/software/2054358/sunshine-conversations> |
| en-NZ | <https://www.getapp.co.nz/software/2054358/sunshine-conversations> |
| en-SG | <https://www.getapp.sg/software/2054358/sunshine-conversations> |
| en-ZA | <https://www.getapp.za.com/software/2054358/sunshine-conversations> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare, and Evaluate small business software. GetApp UAE has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.ae","url":"https://www.getapp.ae/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ae/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Zendesk Sunshine","description":"Zendesk Sunshine helps businesses create conversations with their customers. Delivered as part of the Zendesk for service suite, it provides dynamic experiences that are embedded with advanced extensions and custom interactions so agents and customers can get the right information right away.\n\nWith Sunshine, companies are able to create dynamic experiences that guide users toward self-service or expert assistance, depending on their need. Sunshine connects with your business systems so agents and customers can get the right information right away.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e11fd0ee-4643-47c2-a694-f1d8342f1cbb.png","url":"https://www.getapp.ae/software/2054358/sunshine-conversations","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2054358/sunshine-conversations#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":2},"offers":{"price":"495","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Zendesk Sunshine","position":3,"item":"/software/2054358/sunshine-conversations","@type":"ListItem"}],"@id":"https://www.getapp.ae/software/2054358/sunshine-conversations#breadcrumblist"}]}
</script>