Kommunicate

Customer support automation tool for the eCommerce sector

About Kommunicate

Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-based chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.

The platform enables managers to visualize data across conversation history, events, and user information to manage client communications. Other features include conversation routing, rich messaging templates, team roles, customer satisfaction (CSAT) ratings, reporting dashboard, and fallback emails. Kommunicate allows teams to create and deploy a personalized knowledge base and frequently answered questions (FAQs) across websites. Supervisors can also set up canned responses for common queries, add tags to categorize conversations, and share chat transcripts with colleagues.

Kommunicate lets stakeholders automatically resolve dormant conversations and hand over unanswered communications to humans. Operators can also create and send custom welcome, away, and greeting messages to website visitors via a white-labeled chat widget.

Pricing starting from:

$40.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Kommunicate

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

$40.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Kommunicate

Images

Kommunicate Software - Kommunicate dashboard
Kommunicate Software - Kommunicate bot integration
Kommunicate Software - Kommunicate bot builder
View 4 more
Kommunicate video
Kommunicate Software - Kommunicate dashboard
Kommunicate Software - Kommunicate bot integration
Kommunicate Software - Kommunicate bot builder

Features

Total features of Kommunicate: 35

  • AI/Machine Learning
  • Alerts / Escalation
  • Auto-Responders
  • Canned Responses
  • Chatbot Software
  • Code-free Development
  • Customer Database
  • Customizable Branding
  • Email Management Software
  • File Sharing Software
  • For Developers
  • Geotargeting
  • Intent Recognition
  • Knowledge Base Management
  • Live Chat Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Queue Management
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Self Service Portal
  • Social Media Integration
  • Speech Recognition Software
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant

Alternatives

Zendesk

4.4
#1 Alternative to Kommunicate
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Pure Chat

4.6
#2 Alternative to Kommunicate
Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript...

LiveChat

4.6
#3 Alternative to Kommunicate
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the...

Botgate

5
#4 Alternative to Kommunicate
Botgate AI is a conversational marketing platform designed specifically for sales and customer success teams. Our...

Reviews

Overall rating

4.6 /5
(39)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.7/5

Already have Kommunicate?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 39
María del pilar S.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Saved my school project.

Reviewed on 08/06/2021

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how...

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Pros

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.
I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.
We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Cons

There wasn't anything I didn't like. Everything was amazing

Sergey P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Impact for our first project using Kommunicate

Reviewed on 02/01/2020

The whole company is satisfied with the product, as it has increased by 800% the flow of conversatio...

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Pros

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Cons

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Jeremy R.
Overall rating
  • Industry: Financial Services Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Promises vs reality

Reviewed on 16/04/2021

The core functionality doesn't work despite all their promises.
My experience with Applozic /...

The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.

Pros

Basic agent to customer chat originally worked fine.

Cons

The fact that core things didn't work. It was always a struggle.

Yasiru G.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best Chatbot Management tool.

Reviewed on 02/09/2019

Overall Experience is really good. There were no any simple way to integrate the chatbots created...

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Pros

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Cons

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Jorge esteban C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best option

Reviewed on 30/01/2020

We use Kommunicate with our clients to integrate bots and human support.

We use Kommunicate with our clients to integrate bots and human support.

Pros

It's easy to configure and use. Also the support team is great!

Cons

Nothing! Actually all is running good. We haven't problems

Alternatives Considered

LiveChat, Pure Chat, and Zendesk
Showing 5 reviews of 39 Read all reviews

Kommunicate FAQs

Below are some frequently asked questions for Kommunicate.

Kommunicate offers the following pricing plans:

  • Starting from: $40.00/month
  • Pricing model: Subscription
  • Free Trial: Available

It is based on a number of team members. A 30-day free trial is available. See pricing details below: Start: $40 /mo; $400 /yr Grow: $100 /mo; $1000 /yr Scale: $400 /mo; $4000 /yr Business: Please contact Kommunicate for pricing details.

Kommunicate has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Kommunicate supports the following languages:

English

Kommunicate supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Kommunicate integrates with the following applications:

Agile CRM, Amazon Lex, BigCommerce, Flutter, IBM Watson Assistant, Ionic, PhoneGap, Pipedrive, PrestaShop, Shopify, Squarespace, Telegram, WhatsApp, Wix, WordPress, Zapier, Zendesk

Kommunicate offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Kommunicate.