Kommunicate
About Kommunicate
Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-based chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.
The platform enables managers to visualize data across conversation history, events, and user information to manage client communications. Other features include conversation routing, rich messaging templates, team roles, customer satisfaction (CSAT) ratings, reporting dashboard, and fallback emails. Kommunicate allows teams to create and deploy a personalized knowledge base and frequently answered questions (FAQs) across websites. Supervisors can also set up canned responses for common queries, add tags to categorize conversations, and share chat transcripts with colleagues.
Kommunicate lets stakeholders automatically resolve dormant conversations and hand over unanswered communications to humans. Operators can also create and send custom welcome, away, and greeting messages to website visitors via a white-labeled chat widget.
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Saved my school project.
Reviewed on 08/06/2021
We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how...
We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.
Pros
It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.
I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.
We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.
Cons
There wasn't anything I didn't like. Everything was amazing
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Kommunicate
Reviewed on 17/09/2023
I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks...
I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs.
Pros
The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation.
Cons
Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem.
Reasons for Switching to Kommunicate
The handover protocol and the ease of integration.- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Promises vs reality
Reviewed on 16/04/2021
The core functionality doesn't work despite all their promises.
My experience with Applozic /...
The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.
Pros
Basic agent to customer chat originally worked fine.
Cons
The fact that core things didn't work. It was always a struggle.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best Chatbot Management tool.
Reviewed on 02/09/2019
Overall Experience is really good. There were no any simple way to integrate the chatbots created...
Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.
Pros
Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.
Cons
So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best AI chat
Reviewed on 02/03/2020
The software and the support team works like a charm! They deliver everything we need to run a chat...
The software and the support team works like a charm! They deliver everything we need to run a chat powered by AI.
Pros
Integration with Google Dialogflow and bot assignement.
Cons
The reports are simple, but the team help creating what we need, it's not a real cons.
Kommunicate FAQs
Below are some frequently asked questions for Kommunicate.Q. What type of pricing plans does Kommunicate offer?
Kommunicate offers the following pricing plans:
- Starting from: $100.00/month
- Pricing model: Subscription
- Free Trial: Available
It is based on a number of team members. A 30-day free trial is available. See pricing details below: Lite: $100/mo; $1000 /yr Advanced: $200 /mo; $2000 /yr Enterprise: Please contact Kommunicate for pricing details.
Q. Who are the typical users of Kommunicate?
Kommunicate has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kommunicate support?
Kommunicate supports the following languages:
English
Q. Does Kommunicate support mobile devices?
Kommunicate supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kommunicate integrate with?
Kommunicate integrates with the following applications:
Agile CRM, Amazon Lex, BigCommerce, ChatGPT, Flutter, GoDaddy Website Builder, Ionic, Joomla, Messenger, Moodle, PhoneGap, Pipedrive, PrestaShop, Shopify, Squarespace, Telegram, Weebly, WhatsApp, Wix, WordPress, Zapier, ZenDesk Chat, Zendesk Suite, watsonx Assistant
Q. What level of support does Kommunicate offer?
Kommunicate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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