About Upzelo
Upzelo helps subscription businesses reduce churn and increase retention, through real-time data, customized offers, and better customer feedback. With a sophisticated flow builder, Upzelo empowers subscription businesses to create cancellation experiences and retention offers, which make customers want to stay subscribed.
Upzelo is able to process cancellations and offers by making a secure connection with your Stripe or Recurly account, using API keys.
Users can improve customer scoring accuracy by connecting to customer engagement tools. With one simple and secure authorization, Upzelo can use customer data to measure the value of customers.
The layers of security and end-to-end encryption keep users in full control of customer data and help protect websites at every step.
Key benefits of Upzelo
Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback.
Reduce churn and increase business retention.
Grow your revenue through retention.
Understand why clients are leaving your business through surveys.
Understand what types of customer are your best performing through our unique customer value scoring system.
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Reviews
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- Industry: Internet
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Interface
Reviewed on 21/02/2022
Pros
Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login.
Cons
Some of our retention flows can be a little more complex, which required a little extra work to get right.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A must if you care about customer churn and retention
Reviewed on 22/02/2022
So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce...
So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business.
Pros
A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.
Cons
The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn.
Upzelo FAQs
Below are some frequently asked questions for Upzelo.Q. What type of pricing plans does Upzelo offer?
Upzelo offers the following pricing plans:
- Starting from: $49.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
We charge on a monthly and an annual basis. The charge is based on a flat fee with additional charges if you require additional cancelation sessions to be purchased. We charge in $ (USD),£(GBP) and €(EUR). There are three tiers to pricing. Starter at $49, Pro at $199 and then an Enterprise level which requires contact with sales.
Q. Who are the typical users of Upzelo?
Upzelo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Upzelo support?
Upzelo supports the following languages:
English
Q. Does Upzelo support mobile devices?
Upzelo supports the following devices:
Q. What other apps does Upzelo integrate with?
Upzelo integrates with the following applications:
Gmail, HubSpot CRM, Intercom, Microsoft Outlook, Recharge, Recurly, Salesforce Essentials, Shopify, Slack, Stripe, Stripe Billing, WooCommerce, Zapier, Zendesk Suite
Q. What level of support does Upzelo offer?
Upzelo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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