Upzelo

5 (3)
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Transform one-time buyers into lifelong customers.

About Upzelo

Upzelo's loyalty and reward initiatives are designed to propel your business forward. Transform every transaction into a festive occasion with a tailor-made program that's quick and simple to deploy — no programming expertise required! If you need help, our support and migration teams are on standby to assist you at every turn.

This is the ultimate loyalty application you'll ever require. With points programs, VIP tiers, and referral bonuses, it builds trust and rewards your customers for their involvement.


Key benefits of Upzelo

Utilising Upzelo's comprehensive customer loyalty and rewards platform offers many benefits for businesses that foster long-term customer relationships. It simplifies the process of transforming one-time buyers into loyal, repeat customers by providing an engaging and rewarding experience.

With Upzelo, businesses can quickly implement customised loyalty programs, points systems, VIP tiers, and referral incentives without needing technical expertise. This enhances customer satisfaction and trust, encourages continuous engagement, and increases the likelihood of referrals. Moreover, Upzelo's user-friendly interface and dedicated support ensure a smooth implementation and management process, making it an invaluable tool for businesses looking to boost their growth through customer loyalty.


Images

Upzelo Software - Points and Rewards. Kick off a party for your customers with a tailor-made Points and Rewards program that turns every purchase into a celebration!
Upzelo Software - Enhance Engagement Through Loyalty Tiers. Craft fun and exciting tiers to delight your superstar customers with awesome rewards and VIP perks!
Upzelo Software - The Launcher. The Launcher serves as the entrance for your customers into your loyalty program, offering full customisation to align with your brand's aesthetic and seamlessly integrating with your Shopify website.
Upzelo Software - Referrals. Drive growth and engagement in your loyalty program with our referral system.
Upzelo Software - Insights and Analytics. Your dashboard provides a swift glimpse into the performance of your customer loyalty program, with filtering options available to drill down into specific metrics.
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Upzelo video
Upzelo Software - Points and Rewards. Kick off a party for your customers with a tailor-made Points and Rewards program that turns every purchase into a celebration!
Upzelo Software - Enhance Engagement Through Loyalty Tiers. Craft fun and exciting tiers to delight your superstar customers with awesome rewards and VIP perks!
Upzelo Software - The Launcher. The Launcher serves as the entrance for your customers into your loyalty program, offering full customisation to align with your brand's aesthetic and seamlessly integrating with your Shopify website.
Upzelo Software - Referrals. Drive growth and engagement in your loyalty program with our referral system.
Upzelo Software - Insights and Analytics. Your dashboard provides a swift glimpse into the performance of your customer loyalty program, with filtering options available to drill down into specific metrics.

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Upzelo

5 (3)
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Starting Price

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month
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Ease of Use

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Reviews

Overall rating

5 /5
(3)
Value for Money
5/5
Features
4.7/5
Ease of Use
5/5
Customer Support Software
5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 3 reviews of 3
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Interface

Reviewed on 21/02/2022

Pros

Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login.

Cons

Some of our retention flows can be a little more complex, which required a little extra work to get right.

Matt
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A must if you care about customer churn and retention

Reviewed on 22/02/2022

So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce...

So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business.

Pros

A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.

Cons

The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn.

Milagros
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I recommend Upzelo for your Cancel Flow

Reviewed on 03/07/2023

We have retained 15% of customer who were about to cancel thanks to Upzelo´s Cancel Flow.

We have retained 15% of customer who were about to cancel thanks to Upzelo´s Cancel Flow.

Pros

Upzelo´s Cancel Flow is a great and very useful feature for our subscription model business. We can now retain more customers and understand better their feedback. Also, they are constantly making improvements in the tool and they listen to suggestions and make them happen.Customer service is great.

Cons

At first we couldn´t filter by custom date and that made difficult to keep track, but they added that feature recently, and we are loving the new dashboard.

Upzelo FAQs

Below are some frequently asked questions for Upzelo.

Upzelo offers the following pricing plans:

  • Starting from: $47.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

We charge on a monthly and an annual basis. The charge is based on a flat fee with additional charges if you require additional cancelation sessions to be purchased. We charge in $ (USD),£(GBP) and €(EUR). There are three tiers to pricing. Starter at $49, Pro at $199 and then an Enterprise level which requires contact with sales.

Upzelo has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Upzelo supports the following languages:

English

Upzelo supports the following devices:

Upzelo integrates with the following applications:

Adobe Commerce, Dotdigital, Feefo, Gorgias, HubSpot CRM, Intercom, Klaviyo, REVIEWS.io, Recharge, Shopify, Slack, WooCommerce, Zapier

Upzelo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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