About Mobile Service Cloud
Mobile Service Cloud is an all-in-one software solution to deliver outstanding online customer service experiences via all channels such as WhatsApp, Live Chat, Apple Business Messaging, Instagram Messaging, or Voice. It is an easy-to-use solution, enabling customer service teams to work together efficiently via one Agent Inbox. In this inbox, you can receive all messages, from all channels. Start engaging with your customers through valuable, rich conversations and increase customer satisfaction.
Automate conversations with the integrated chatbot to answer questions quickly and provide service 24/7. You won't lose the personal touch: you can always seamlessly hand over conversations to a human agent on live chat. The Scripted Chatbot provides each individual customer a personal experience. The chatbot is easy to build with the drag-and-drop interface. No coding skills needed. With Mobile Service Cloud, customer service becomes more efficient, while customers can get in touch whenever, wherever.
Get the most out of customer contact and personalize customer journeys with Customer Profiles. With this feature, you always have your customer data at hand; right next to the conversation. Use these insights to deliver meaningful and personal responses. Create new opportunities to turn a conversation into a conversion. Provide service everywhere, engage customers, and increase happiness with Mobile Service Cloud.
Key benefits of Mobile Service Cloud
- Improve customer service experiences
- Customers can get in touch via their favorite channel
- Help your customers within one conversation
- Gather all messages within one inbox
- Work together as one team in one easy-to-use solution
- Manage a large volume of questions
- Become more efficient and boost productivity
- Make use of valuable customer data to enrich your conversations
- Create meaningful conversations with customers
- Provide 24/7 service by using a Scripted Chatbot
- Easy to implement and integrate with your current systems
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