About Mobile Service Cloud
Mobile Service Cloud is an all-in-one software solution to deliver outstanding online customer service experiences via all channels such as WhatsApp, Live Chat, Apple Business Messaging, Instagram Messaging, or Voice. It is an easy-to-use solution, enabling customer service teams to work together efficiently via one Agent Inbox. In this inbox, you can receive all messages, from all channels. Start engaging with your customers through valuable, rich conversations and increase customer satisfaction.
Automate conversations with the integrated chatbot to answer questions quickly and provide service 24/7. You won't lose the personal touch: you can always seamlessly hand over conversations to a human agent on live chat. The Scripted Chatbot provides each individual customer a personal experience. The chatbot is easy to build with the drag-and-drop interface. No coding skills needed. With Mobile Service Cloud, customer service becomes more efficient, while customers can get in touch whenever, wherever.
Get the most out of customer contact and personalize customer journeys with Customer Profiles. With this feature, you always have your customer data at hand; right next to the conversation. Use these insights to deliver meaningful and personal responses. Create new opportunities to turn a conversation into a conversion. Provide service everywhere, engage customers, and increase happiness with Mobile Service Cloud.
Key benefits of Mobile Service Cloud
- Improve customer service experiences
- Customers can get in touch via their favorite channel
- Help your customers within one conversation
- Gather all messages within one inbox
- Work together as one team in one easy-to-use solution
- Manage a large volume of questions
- Become more efficient and boost productivity
- Make use of valuable customer data to enrich your conversations
- Create meaningful conversations with customers
- Provide 24/7 service by using a Scripted Chatbot
- Easy to implement and integrate with your current systems
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Mobile Service Cloud FAQs
Below are some frequently asked questions for Mobile Service Cloud.Q. What type of pricing plans does Mobile Service Cloud offer?
Mobile Service Cloud offers the following pricing plans:
- Starting from: $35.00/month
- Pricing model: Subscription
- Free Trial: Available
Three pricing plans are available: Basic, Advanced, and Pro. Basic plan includes: - Agent Inbox - Predefined responses - Basic statistics and reporting - Scripted chatbot - Support via email
Q. Who are the typical users of Mobile Service Cloud?
Mobile Service Cloud has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Mobile Service Cloud support?
Mobile Service Cloud supports the following languages:
Brazilian Portuguese, Danish, Dutch, English, Finnish, French, German, Italian, Russian, Spanish, Turkish
Q. Does Mobile Service Cloud support mobile devices?
Mobile Service Cloud supports the following devices:
Q. What other apps does Mobile Service Cloud integrate with?
Mobile Service Cloud integrates with the following applications:
BlueConic, CM.com Communications Platform, CM.com Payments Platform, Conversational AI, Magento Marketplace, Microsoft Dynamics CRM - dupe, Mobile Marketing Cloud, Salesforce Essentials, Segment, Shopify, Shopware, Squeezely, Zapier
Q. What level of support does Mobile Service Cloud offer?
Mobile Service Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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