About Mobile Service Cloud

Mobile Service Cloud is an all-in-one software solution to deliver outstanding online customer service experiences via all channels such as WhatsApp, Live Chat, Apple Business Messaging, Instagram Messaging, or Voice. It is an easy-to-use solution, enabling customer service teams to work together efficiently via one Agent Inbox. In this inbox, you can receive all messages, from all channels. Start engaging with your customers through valuable, rich conversations and increase customer satisfaction.

Automate conversations with the integrated chatbot to answer questions quickly and provide service 24/7. You won't lose the personal touch: you can always seamlessly hand over conversations to a human agent on live chat. The Scripted Chatbot provides each individual customer a personal experience. The chatbot is easy to build with the drag-and-drop interface. No coding skills needed. With Mobile Service Cloud, customer service becomes more efficient, while customers can get in touch whenever, wherever.

Get the most out of customer contact and personalize customer journeys with Customer Profiles. With this feature, you always have your customer data at hand; right next to the conversation. Use these insights to deliver meaningful and personal responses. Create new opportunities to turn a conversation into a conversion. Provide service everywhere, engage customers, and increase happiness with Mobile Service Cloud.

Pricing starting from:

$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Mobile Service Cloud

- Improve customer service experiences
- Customers can get in touch via their favorite channel
- Help your customers within one conversation
- Gather all messages within one inbox
- Work together as one team in one easy-to-use solution
- Manage a large volume of questions
- Become more efficient and boost productivity
- Make use of valuable customer data to enrich your conversations
- Create meaningful conversations with customers
- Provide 24/7 service by using a Scripted Chatbot
- Easy to implement and integrate with your current systems

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla , Albania, Armenia, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Brazilian Portuguese, Danish, Dutch, English, Finnish , French, German, Italian, Russian, Spanish, Turkish

Pricing starting from:

$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Mobile Service Cloud Software - CM.com Mobile Service Cloud - Agent Inbox
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Conversation and Internal Collaboration
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Adding team members
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Advanced Triggers and Tags setup
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Scripted Chatbot Editor
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Live chat
View 8 more
Mobile Service Cloud video
Mobile Service Cloud video
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Agent Inbox
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Conversation and Internal Collaboration
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Adding team members
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Advanced Triggers and Tags setup
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Scripted Chatbot Editor
Mobile Service Cloud Software - CM.com Mobile Service Cloud - Live chat

Features

Total features of Mobile Service Cloud: 99

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Batch Communications
  • CRM Software
  • Call Center Management
  • Call Reporting
  • Call Routing
  • Caller ID
  • Campaign Management Software
  • Canned Responses
  • Chat/Messaging
  • Chatbot Software
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Drag & Drop
  • Email Management Software
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Sales / Marketing
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Lead Capture Software
  • Live Chat Software
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple User Accounts
  • On-Demand Communications
  • Performance Management
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Pre-Configured Bot
  • Proactive Chat
  • Quality Management Software
  • Query Suggestions
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Social Media Integration
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transfers/Routing
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management Software
  • Workforce Management Software

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Mobile Service Cloud FAQs

Below are some frequently asked questions for Mobile Service Cloud.

Mobile Service Cloud offers the following pricing plans:

Three pricing plans are available: Basic, Advanced, and Pro. Basic plan includes: - Agent Inbox - Predefined responses - Basic statistics and reporting - Scripted chatbot - Support via email

Mobile Service Cloud has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Mobile Service Cloud supports the following languages:

Brazilian Portuguese, Danish, Dutch, English, Finnish, French, German, Italian, Russian, Spanish, Turkish

Mobile Service Cloud supports the following devices:

Mobile Service Cloud integrates with the following applications:

BlueConic, CM.com Communications Platform, CM.com Payments Platform, Conversational AI, Magento Marketplace, Microsoft Dynamics CRM - dupe, Mobile Marketing Cloud, Salesforce Essentials, Segment, Shopify, Shopware, Squeezely, Zapier

Mobile Service Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Mobile Service Cloud.