--- description: Detailed reviews on Forethought based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Forethought with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Forethought Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Forethought](/software/2056046/forethought) # Forethought Canonical: https://www.getapp.ae/software/2056046/forethought Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2056046/forethought?page=2) > Forethought is a cloud-based agentic AI platform for enterprise and mid-market support teams that automates chat, email, and voice. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Forethought \* Automates customer inquiry resolution across chat, email, and voice using agentic AI workflows (Autoflows), eliminating the need for human intervention on routine and repetitive support cases. \* Triage component classifies incoming tickets by intent, sentiment, and priority, routing each case to the appropriate team or workflow without manual sorting. \* Assist component surfaces contextually relevant knowledge articles and suggested responses to agents during live interactions, reducing time spent searching for information. \* Discover component analyzes historical and real-time support data to identify resolution gaps, recurring issue patterns, and opportunities to expand automation coverage. \* No-code Autoflows builder allows support operations teams to configure and modify multi-step resolution logic without requiring engineering resources. \* Integrates with Salesforce, Zendesk, Freshdesk, and other major helpdesk platforms, allowing deployment within existing CRM and ticketing infrastructure. \* Omnichannel support across chat, email, and voice channels consolidates customer interactions into a single AI-managed workflow, maintaining consistency across contact points. \* Analytics dashboards provide visibility into deflection rates, resolution quality, and agent performance metrics, supporting data-driven decisions for support team optimization. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Forethough is priced to help organizations reduce the overall cost of customer support while creating a better customer service experience. Pricing for Forethought Solve and Forethought Triage is based on ticket volume. Pricing for Forethought Assist is based on the number of agents using Assist. For more details, visit Forethought's website. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Arabic, Armenian, Bangla, Bashkir, Basque, Belarusian, Bulgarian, Burmese, Catalan, Cebuano, Chinese, Chuvash, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Kyrgyz, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Marathi, Nepali, Newari, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Yoruba - **Available Countries**: Australia, Belgium, Brazil, Canada, Estonia, Finland, France, Germany, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Spain, Sweden and 4 more ## Features - AI/Machine Learning - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Routing - CRM Software - Canned Responses - Chat/Messaging - Chatbot Software - Code-free Development - Collaboration Tools - Communication Management - Configurable Workflow - Contextual Guidance - Customer Communication - Customer Support Software - Customizable Branding - Customizable Fields - Data Import/Export ## Integrations (2 total) - Salesforce Platform - Zendesk AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software) ## Related Categories - [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software) - [AI Agents for Customer Support](https://www.getapp.ae/directory/5025/ai-agents-for-customer-support/software) - [Chatbot Software](https://www.getapp.ae/directory/2795/chatbot/software) - [Virtual Assistant Software](https://www.getapp.ae/directory/3844/virtual-assistant/software) - [Artificial Intelligence Software](https://www.getapp.ae/directory/1397/artificial-intelligence/software) ## Alternatives 1. [Freshservice](https://www.getapp.ae/software/91351/freshservice) — 4.6/5 (795 reviews) 2. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3472 reviews) 3. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Forethought is easy to work with\!" — 4.0/5 > **Alex** | *13 March 2026* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: The Forehtought team is easy to engage with. Solve as a support tool meets our business needs. We also gain great value with their spamtriage model and discover insights to pull metrics we need for our business reporting. > > **Cons**: Currently reviewing user sentiment (CSAT) is a very manual process wthout an AI analysis layer to provide us with feedback insights \& actionable items. We also did have to work very closely with Forethought over many months to get to a state where the reporting output/dashboard gave us what we needed for our operations > > Overall very positive and easy to engage with company/team. Happy to work with the FT team. In general they have been a very willing and eager partner to assist us with making iterative improvements to the Solve \& discover insights experience for us to be able to manage and improve our eus business via solve. ----- ### "Forethought's performance is very good" — 5.0/5 > **Fotios** | *4 December 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like how it automates everything and combines your knowledge base. > > **Cons**: It's not always accurate. The product's AI could use some tweaking. > > Overall, it's a great product and it helps a lot. ----- ### "Forethought is a solid business tool for email deflection" — 4.0/5 > **Celena** | *24 August 2021* | Internet | Recommendation rating: 7.0/10 > > **Pros**: Contact deflection rates and configurability to improve quality. > > **Cons**: It takes a lot of work to ensure the model fits business needs. ----- ### "It help businesses to improve their customer service operations." — 4.0/5 > **shivasish** | *9 March 2023* | Market Research Software | Recommendation rating: 9.0/10 > > **Pros**: Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support. > > **Cons**: Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy. > > For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market. ----- ### "Great tool for help desk; I look forward to seeing more updates and features." — 4.0/5 > **Emilie** | *1 September 2021* | Printing | Recommendation rating: 8.0/10 > > **Pros**: It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall. > > **Cons**: I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues. > > The ability to connect easily with other resources is so helpful\! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/2056046/forethought?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2056046/forethought) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data