--- description: Detailed reviews on Softdial Contact Center based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Softdial Contact Center with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Softdial Contact Center Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [Softdial Contact Center](/software/2056141/softdial-contact-center) # Softdial Contact Center Canonical: https://www.getapp.ae/software/2056141/softdial-contact-center > Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability. Integrate, extend and enhance with value-added software and services, enabling increased margins. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Softdial Contact Center • Seamless scalability - Because (SCC) is architected to componentize services that do lots of work, scaling is linear all the way from 5 seats to 10,000. • An abstracted architecture with a consistent set of APIs - Integrate anything using the same APIs as Sytel's own components do, ensuring reliability. Integrations interoperate seamlessly and effectively between SCC's own software functions. APIs in multiple sets of technologies provide a flexible approach to integration • Deliver value without having to build complex business processes - SCC's integrated toolset and Automatic Session Distributor (ASD as opposed to ACD) automates custom end-user ASD requirements. Resellers are enabled to deliver full-scale trials without large up-front costs and legacy customers can transition to the new platform in days, not months. • Consistent agent model across all agent types, for all media - An agent is an agent, – human, virtual, robot agents – all interchangeable in all scenarios. Switch from chatbot to live agent, or a live agent can run multiple media sessions without the agent desktop session control UI constantly changing. • Rich and flexible call routing - Automatic intelligent routing based on customer data, agent data (skills-based routing) and any external data to find the very best agent for a call or contact session • Low-code platform for users with light development skills - Use Softdial Scripter's drag and drop script tool to create any kind of workflow – build intelligent IVRs, reduce queue times, allow self-service applications, automatic screen pops or automatic call/session logging – a powerful tool with endless potential. • Comprehensive suite of modules - Workforce management, advanced reporting, screen and voice recording, fully blended desktop for multiple live sessions, world class predictive dialer, campaign manager, customer contact history, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sytel - **Founded**: 1994 ## Commercial Context - **Starting Price**: $0.01 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Flexible - purchase or rent, per concurrent user or per connected minute. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Blended Call Center - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking Software - Call Transfer ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Call Center Workforce Management Software](https://www.getapp.ae/directory/3707/call-center-workforce-management/software) ## Related Categories - [Call Center Workforce Management Software](https://www.getapp.ae/directory/3707/call-center-workforce-management/software) - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Call Recording Software](https://www.getapp.ae/directory/935/call-recording/software) - [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software) ## Alternatives 1. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [JustCall](https://www.getapp.ae/software/2047760/justcall) — 4.1/5 (224 reviews) 3. [Five9](https://www.getapp.ae/software/91276/five9) — 4.2/5 (481 reviews) 4. [LeadDesk](https://www.getapp.ae/software/129651/leaddesk) — 4.8/5 (13 reviews) 5. [PhoneBurner](https://www.getapp.ae/software/102341/phoneburner) — 4.8/5 (176 reviews) ## Reviews ### "Multi-Media Contact Centre - A long-term Sytel partners View" — 5.0/5 > **Pushkar** | *19 January 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Flexibility of deployment options - Cloud, hosted, hybrid-cloud and on-prem. > > **Cons**: Some integration requires 3rd party licences, however this issue is similar to other platforms in this market segment. > > The platform has evolved significantly in recent years and allows integration to 3rd parties without locking with a particular vendor, therefore providing flexibility for the end-user to implement an overall solution that meets their requirements, not only from a functional perspective, but also commercial sense. ----- ### "Unified Contact Center Solution which is highly configurable to business needs." — 5.0/5 > **Prem** | *2 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: . ability to create a custom desktop environment for an agent or supervisor. (Unified Desktop Environment) . centralised web-based management of the solution including deployment. . built in industry standard natural language processing (NLP) - conversational AI tool kit. . ability to migrate a chat session to a video call > > **Cons**: To fully qualify an integration process there may be a reliance on third party licensing such as CRM integration. > > We have reaped exceptional business value with improved customer experience and customer retentions since deploying a Softdial Contact Center. ----- ### "A Unified Customer Engagement Platform - Easy to Deploy, Easy to Use" — 5.0/5 > **Shikesh** | *14 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: SCC provides a powerful way to design bespoke desktops that suits your agent or supervisor. At a glance, agents can see all sessions in their queue, incoming number (CLI) or text identification like the customers email address, the status of a multi-media session (talking, waiting). Can see if the customer has been waiting for too long for an agent response and full conversation history. In addition, pre-populated fields from various systems ensures agents don’t have to navigate to other application to perform searches thereby saving time and breaking down silos of communication. SCC Agent Desktop can also integrate into and display real-time views of existing CRM or ticketing systems for real-time updates into those source systems. > > **Cons**: To integrate into Third Party systems, you could experience the need to procure licensing for those systems example CRM or Financial. While chat or voice have full history of customer conversations, the view is only specific to that channel. It would be nice to see sequential conversational history as it happened across channels in a single view. > > From a technical/architectural perspective, SCC enables easy web-based command and control of deployment, setup, and upgrades whether you deploy in a public, private or on-premise server estate. The platform offers a flexible way for third parties to consume the SCC API's through SSL and secure WebSocket methods. From a end-user perspective its very easy to adopt and get going for agents, supervisors or reporting analysts. ----- ### "View from a system integrator would propose and implement an end to end system for customers" — 5.0/5 > **Rayman** | *2 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: - Ease of use - Ease of understanding the product and architecture - Simple and self-understanding icon and GUI > > **Cons**: - Inbound skill based routing capability is still behind other vendors > > \- Installation and configuration of the overall system is quite simple and fast - Campaign creation, modification, deletion and management are very simple - External resources to support SCC is kept to minimal, therefore less hidden costs ## Links - [View on GetApp](https://www.getapp.ae/software/2056141/softdial-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data