EMS

4.4 (49)
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Desk booking and document management solution

About EMS

Accruent’s EMS room, event, and desk booking solution helps businesses simplify space management and utilization for higher education facilities and businesses across industries. With EMS, teams can book spaces and resources, enable hybrid work by integrating video conferencing technology into the system, manage conferences and events while creating an excellent attendee experience, and simplify classroom and exam scheduling.


Key benefits of EMS

  • Eliminate scheduling friction: EMS helps teams spend more time working and less time scheduling.
  • Optimize space utilization: Underutilized spaces bloat budgets and reduce ROI. With EMS advanced analytics, teams can gain real estate ROI insights.
  • Facilitate hybrid work: EMS software helps managers build a path to a flexible, modern office that includes both physical and hybrid spaces.
  • Increase collaboration: EMS lets operators filter rooms based on capacity, location, and available resources, so teams always find the right space as per the requirements.
  • Boost mobility: View, create, and manage bookings on the go through an intuitive mobile interface. Operators can also use mobile devices to check people in, send invitations, and reserve spaces.

  • Images

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    Reviews

    Overall rating

    4.4 /5
    (49)
    Value for Money
    3.9/5
    Features
    4.3/5
    Ease of Use
    3.9/5
    Customer Support Software
    3.7/5

    Already have EMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 49
    Taylor
    Taylor
    Overall rating
    • Industry: Higher Education Software
    • Company size: 1,001–5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Exceptional product and very user friendly

    Reviewed on 24/10/2018

    Overall EMS Event Management Software is very easy to use and tracks data very well. The reporting...

    Overall EMS Event Management Software is very easy to use and tracks data very well. The reporting options that are available are very helpful to get out to our staff and tracking events and billing is very easy to do.

    Pros

    I really enjoyed all the capabilites EMS has with its event booking software. It is very customizable and easy to book and track events. It made event planning very easy when we manage thousands of events per year.

    Cons

    There isn't much I do not like about this software. EMS does have a bigger software that allows you to customize for different user groups who oversee different venues within the operation but I do wish they had a smaller version of this.

    Sue
    Overall rating
    • Industry: Higher Education Software
    • Company size: 1,001–5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    JMU's experience with EMS

    Reviewed on 23/09/2024

    We've been using EMS since 2012 and have been very pleased with the product. It's used throughout...

    We've been using EMS since 2012 and have been very pleased with the product. It's used throughout our campus and we have about 95% of our spaces in EMS (vehicles, outdoor spaces, promotional spaces, info tables, etc).

    Pros

    The granularity of being able to allow many schedulers throughout campus to schedule their own spaces.

    Cons

    Customer support when they moved from phone calls to online tickets.

    Alternatives Considered

    EntComm

    Reasons for Choosing EMS

    EMS did the best job at our RFP presentations

    Reasons for Switching to EMS

    Product enhancements and ability to streamline processes
    Ricardo
    Overall rating
    • Industry: Education Management
    • Company size: 1,001–5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    EMS, understanding

    Reviewed on 08/01/2025

    We use EMS for all our events and will soon add some digital signage that connects to EMS.

    We use EMS for all our events and will soon add some digital signage that connects to EMS.

    Pros

    EMS is a great tool. The more one understands the product the more it can do. The training has made our area even better.

    Cons

    not sure at this time. We will continue to work with the staff to find what works best for us.

    Verified Reviewer
    Overall rating
    • Industry: Facilities Services
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    User-friendly compared to other systems but missing features

    Reviewed on 05/06/2018

    Pros

    At this time, I am able to complete everything I need with EMS (specifically Web Client EMS). You can customize your reports and easily schedule events. You can also add as much or as little detail as you need.

    Cons

    Customer Service has not been easy to work with (at least for us as Web based clients) and usually can not fix our issues. We have to fix them ourselves.

    Erin
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 501–1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Easy Scheduling

    Reviewed on 14/12/2024

    Pros

    Easy way to schedule appointments and verify insurance eligibility.

    Cons

    There are sometimes glitches in the system but they are usually fixed same day.

    Showing 5 reviews of 49 Read all reviews

    EMS FAQs

    Below are some frequently asked questions for EMS.

    EMS offers the following pricing plans:

    • Starting from: $9,000.00/year
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Accruent for pricing details.

    EMS has the following typical customers:

    201–500, 501–1,000, 1,001–5,000

    EMS supports the following languages:

    English

    EMS supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    EMS integrates with the following applications:

    Events2HVAC, Microsoft Exchange, Microsoft Outlook, Microsoft Teams, Webex Connect, Zoom Workplace

    EMS offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for EMS.